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Something we never knew …. Iberia has a secret Arrivals Lounge in Madrid Terminal 4

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Here’s something we never knew – Iberia has a well-hidden arrivals lounge in Madrid’s Terminal 4.

Reader Lorcán emailed us with a mini review and some pictures as no one seems to know that this lounge exists.  It turns out that it actually launched four years ago, but not only did Lorcán struggle to find it, he even struggled to find any Iberia staff who knew where it was.

EDIT: This lounge was still closed, post pandemic, in early 2023.  It is not clear if it will ever reopen.

Where is Iberia’s arrivals lounge in Madrid?

There is no signage to the arrivals lounge.  What you need to do is follow the signs to the train station on level -1 of Terminal 4.

The lounge is located within a transit hotel which is opposite the Madrid underground and commuter trains access points.  When you get to level -1, do not enter the station but walk in the other direction – it will be in front of you although not well marked.

This is what you’re looking for – if you don’t see this, look for signage saying ‘Premium Air Rooms’ which is the name of the transit hotel:

Iberia arrivals lounge in Madrid Terminal 4

The lounge itself was fairly small with about nine tables, each seating two people.

Lorcán was the only one using the lounge for the hour or so he spent there.  It is quite clear that many people don’t know it exists, although with just nine tables this is probably sensible.

Iberia arrivals lounge in Madrid Terminal 4

You can leave your luggage in a secured area so you don’t have to drag around your suitcases.  The lounge also offered an ironing service and had a number of newspapers and magazines.

The breakfast on offer was very simple with a range of juices, cereals etc.

Iberia arrivals lounge in Madrid Terminal 4

As well as the ‘Sala de Llegadas’ arrivals lounge, there are 22 hotel rooms which can be booked for 3 – 6 hours.

Iberia’s VIP Arrivals lounge has excellent shower facilities that are part of the hotel rooms.  If you are not arriving as a premium passenger, you can book the showers for a fee – the attached bedroom will be locked out so you can’t grab a quick nap at the same time!

Who can access the Iberia arrivals lounge?

The Iberia Sala de Llegadas arrivals lounge is available to:

Iberia business class passengers IF your final destination is Madrid – you cannot use it if you are connecting, which presumably disqualifies a lot of potential users

Iberia Plus Platinum cardholders, flying on any oneworld airline or Vueling

Iberia Plus Gold and Iberia Singular cardholders, flying on Iberia

Importantly, oneworld elite members are not eligible – if you have arrived in economy with a British Airways Gold card, you’re not getting in.

You must be arriving from a flight of at least four hours duration, so you won’t be popping in after your trip from London.  It WILL be useful if you are taking a long-haul flight to Madrid.

Unlike the British Airways arrivals lounge in Heathrow Terminal 5, which we reviewed here, the Iberia arrivals lounge is open 24 hours a day.

Remember that long-haul Avios redemptions on Iberia are SUBSTANTIALLY cheaper in terms of taxes and sometimes require fewer Avios too.  New York on an off-peak date in Business Class is 68,000 Avios return and around £175 in taxes, compared to 100,000 Avios and £600+ of taxes on British Airways, for example.  You can learn more about redeeming Avios on Iberia in this article.

You can find more details on the Iberia arrivals lounge on this page of


How to earn Avios from UK credit cards (December 2023)

As a reminder, there are various ways of earning Avios points from UK credit cards.  Many cards also have generous sign-up bonuses!

In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.

You qualify for the bonus on these cards even if you have a British Airways American Express card:

Barclaycard Avios Plus card

Barclaycard Avios Plus Mastercard

Get 25,000 Avios for signing up and an upgrade voucher at £10,000 Read our full review

Barclaycard Avios card

Barclaycard Avios Mastercard

5,000 Avios for signing up and an upgrade voucher at £20,000 Read our full review

There are two official British Airways American Express cards with attractive sign-up bonuses:

British Airways American Express Premium Plus

25,000 Avios and the famous annual 2-4-1 voucher Read our full review

British Airways American Express

5,000 Avios for signing up and an Economy 2-4-1 voucher for spending £12,000 Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points. These points convert at 1:1 into Avios.

SPECIAL OFFER: Until 9th January 2024, you will receive 30,000 Membership Rewards points (convertible to 30,000 Avios) with American Express Preferred Rewards Gold. You receive 25,000 points if you spend £3,000 in three months and a further 5,000 points if you hold the card for 15 months. You can apply here.

SPECIAL OFFER: Until 9th January 2024, you will receive a huge 100,000 Membership Rewards points (convertible to 100,000 Avios) with The Platinum Card. You receive 75,000 points if you spend £10,000 in six months and a further 25,000 points if you hold the card for 15 months. You can apply here.

American Express Preferred Rewards Gold

Your best beginner’s card – 30,000 points (TO 9th JANUARY), FREE for a year & four airport ….. Read our full review

The Platinum Card from American Express

Crazy 100,000 points (TO 9th JANUARY) and a huge range of valuable benefits – for a fee Read our full review

Run your own business?

We recommend Capital On Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, along with a sign-up bonus worth 10,500 Avios.

Capital On Tap Business Rewards Visa

Get a 10,000 points bonus plus an extra 500 points for our readers Read our full review

You should also consider the British Airways Accelerating Business credit card. This is open to sole traders as well as limited companies and has a 30,000 Avios sign-up bonus.

British Airways Accelerating Business American Express

30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review

There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.

American Express Business Platinum

40,000 points bonus and an annual £200 Amex Travel credit Read our full review

American Express Business Gold

20,000 points sign-up bonus and free for a year Read our full review

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

Comments (37)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • RussellH says:

    We saw no signage to the First Class Terminal at FRA last month either. The cabin services director came up to us before landing and gave verbal instructions, which were correct – go through immigration, go out of the terminal where it says ‘Taxis’, turn left, and you will see it about 500m away – all true, but not very helpful as there was sign on the buiding that we could see. It was 0600, about -1°, breezy and dark. I thought that we had found it, but it it was a LH staff building. Actually next door, and staff did point it out to us. Fine once inside, though.

  • The Lord says:

    Is there a list anywhere of arrival lounges BA J passengers can use worldwide?

    • JAXBA says:

      LHR T5 – BA Arrivals Lounge
      LHR T3 – AA Arrivals Lounge (selected flights only)
      LCY – Radisson Blu Edwardian New Providence Wharf Hotel (BA002 only)

      I believe that’s it.

  • nick says:


    You should always try to ensure at least one OT article each day 🙂


    The virgin + cc – does it add on a foreign purchase commission? eg. 2.99%?

  • fivebobbill says:

    Relating to arrivals lounges (sorry, initially posted over on the wrong thread)
    We’re a party of 4 travelling BA Business to TLV in Sept, arriving at 05.30. It’s a bit early to be turning up at our accommodation, and probably could do with a freshen up anyway, does anyone know of any lounge facilities available to arriving BA Business passengers?
    Many thanks.

    • sunguy says:

      When I was arriving on that redeye flight, I always used to book my hotel for arriving at 6.30am, it wasnt significantly expensive – it was one of the hotels on the beach and it was less than half the room price.

      That might be a better plan ?

      • fivebobbill says:

        Thanks for this, however I just changed to the earlier flight after realising the red eye was an A321 with standard up front seating in Business!
        Earlier flight is a 777, hardly Qatar, but anything’s better than that BA Airbus!

        • Tom says:

          Isn’t the A321 they use on TLV fitted with a proper business class seat? I’ve always thought they look rather good.

  • Frenzie says:

    OT: I am travelling to the US. If I use Curve and my Lloyds Avios Mcard CC to withdraw dollars, will I be charged cash advance fee by LLoyds?

    • Mark2 says:

      No idea of the answer, but I would just use the Lloyds card. It has no FX charge and no hassle.

      • AndyGWP says:

        I don’t think that’s correct is it? (re: no FX charge for cash withdrawals)

    • Genghis says:

      No. Set the card currency in Curve to dollars and so you let Lloyds do the conversion.

  • sunguy says:

    The lounge isnt that hard to find – you just need to look or ask for directions to the hotel within the terminal. I stayed at the hotel – click the link in my nametag to take you directly to the hotel website which descibes the location as:

    Terminal 4, Floor -1, land area, close to the access to the Underground station and RENFE train service.

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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