IT’S HERE! British Airways launches Club Suite, the NEW business class seat – and it’s very good (Part 2)

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This is part two of my article on the brand new British Airways Club Suite seat, launched today.

Part 1 of my BA Club Suite review is here if you click through.

As I said, the seat is called Club Suite.  And the reason it’s called Club Suite is that …..

The British Airways Club Suite has a door!

Yes, you get a door.   Is this is a gimmick?  Possibly.  Super Diamond / Elements seats are already very private, as are the similar Cirrus seats such as those used by Air France on its refurbished Boeing 777 aircraft.

The door isn’t very high.  Cabin crew, and of course anyone walking through the cabin, can see you as clearly as they can see you in the current seat.  It’s not like the new Emirates First Class suite which I reviewed here where you are fully enclosed and – if you wish – the crew pass you food through a hatch!

On the other hand, the door is high enough to make the seat surround feel higher than usual.  Whilst you shouldn’t draw too much from a VR simulation, you may find it more claustrophobic than similar seats.  This is really something that needs to be tested in the flesh though.

Gimmick?  You decide.  But as a marketing tool, it is fantastic.

British Airways new Club Suite business class seat

How does Club Suite differ from Qatar’s Qsuite?

Let’s be clear about what you’re getting here.  This seat is Super Diamond / Elements with a door.  It isn’t Qsuite, where the seats are not angled at 30 degrees and where you can pre-book a pair or even a block of four seats for your group and remove the internal dividers.

For the solo traveller it doesn’t make any difference.  For a pair or family of four there is a difference because you can’t create your own private space with Club Suite.  The new arrangement is worse than Club World for families with young children because you can’t be within (literal) arms reach of them.  Couples may be annoyed that they need to sit away from the windows, in the middle block, if they want to be able to chat during the flight.

What about families with babies?

Bassinet seats will still exist.  Whilst it wasn’t part of the VR simulation, the second of the two A350 Club Suite cabins has space for bassinets to be attached in front of the first row of suites.

British Airways new Club Suite Business Class seat

What is the Club Suite colour scheme like?

Dark and classy.  Remember that I have only seen this via virtual reality so it is hard to get a clear impression.  There are lots of browns, blacks and greys, which of course sit alongside the grey White Company blankets and black amenity kits.

Is it too dull?  The Air France Cirrus seat has bright red storage cupboard doors, for example, which certainly livens things up.  Let’s see how it works in practice.  In reality, it doesn’t really matter how the cabin looks when it is empty because the passengers literally bring their own colour.

The walls of the suite are covered with a furry material that BA likened to the stuff that lines your car boot!  This is designed to help muffle any sound, which is increasingly becoming an issue as newer aircraft become quieter and quieter and passenger noise becomes more noticeable.

British Airways new Club Suite business class

The seat isn’t everything, of course

It isn’t clear how the 56 seats on the A350 will be split.  The VR simulator showed a 48 seat open cabin which looked very dorm-style, with presumably a smaller 8-seat cabin behind.  Cathay Pacific uses a similar layout on its A350 fleet so this may well be accurate.

There is a risk that BA is recreating the ‘dorm’ feel of the Boeing 777.  The Club World experience in the two-row forward cabin on a Boeing 787-9 is a million miles ahead of the Club World experience on the Boeing 777.  Lighting also makes a big difference as anyone who has flown the 787 will know.

Food and drink is also a large part of the business class experience.  The decision to move the catering contract to Do&Co from 2020 should lead to a noticeable improvement in quality, similar to what is currently offered on New York JFK and the handful of other routes it already caters.

British Airways Club Suite new business class

Final words …. what do I think of BA’s Club Suite?

Club Suite is good, very good.

If I am honest – and I said this to British Airways on Friday – it is at the top end of my expectations.

There was a risk that BA would go for ‘good enough .  By ‘good enough‘, I mean ‘something that’s not as good as the leaders but which is good enough to make you pick a direct BA flight rather than an indirect Etihad / Qatar etc flight‘.

I underestimated them.  I’m not totally sold on the colour scheme but this looks as good as anything else I have flown lately, even if the door is arguably a gimmick more than anything else.  That said, I never close the doors on First Class suites when I have them.  Perhaps the suite sides are too high, perhaps not.

What I would say, having spent time with the lead designer of the seat on Friday, is that BA has gone to a lot of trouble on the small details.  Lighting looks good, for example, and the new layout means that overhead lighting is available again too.  Little details like the vanity mirror will be appreciated.

British Airways new Club Suite business class

When can I try Club Suite?

Don’t get carried away.  Alex Cruz admitted in a recent presentation that he expects satisfaction ratings for the current Club World seat to fall sharply when passengers walk onto their plane and realise that they are not getting the new product.

Manufacturing is apparently restricted to three seats per dayBritish Airways has talked about a four year plan to roll the seat out.  It seems that it won’t be going onto the Boeing 747 fleet which is being retired over the next four years.  No-one was willing to confirm that it would go onto the A380 fleet either.

By Christmas, the plan is for six aircraft with Club Suite to be in service.  Four will be new A350 planes and two will be refurbished Boeing 777 aircraft.  I would imagine that you will then see roughly one plane per month converted after that.

(For comparison, Qatar Airways told me in Berlin last week that only 41 aircraft currently have Qsuite, two years after it launched.  These things take time.)

As there is no First Class on the first batch of A350 aircraft – and possibly not on the 2nd batch either – Club Suite will be not be used on prime routes like New York JFK straight away.  Toronto and Dubai are probably typical of the destinations where you will find it.  ‘Prime’ routes will need to wait until four-class Boeing 777 aircraft are retrofitted.

That said, as I was sitting in my little virtual reality cabin on Friday, I did begin to wonder where First Class sits in the world of Club Suite.  With a business class seat like this, First Class needs to be more about the fine food, fine drink and specially trained staff who work exclusively with First Class passengers.  The Grand Siecle champagne aside, British Airways doesn’t have this.

If you want to be one of the first people to give Club Suite a try, you may see it on the first Madrid flight of the day (06.20!) from mid August.  It isn’t timetabled yet because the exact delivery date from Airbus is only confirmed 30 days in advance.  From September / October it will move to selected Toronto and then Dubai services.

Here are two BA videos if you want to see more:

360 video: https://youtu.be/dYJgVnHyDqA

Cinematic video: https://youtu.be/vQ9XUNnvkvg

Final, final words

You’ve done good, Alex.

Over to you, Virgin Atlantic.  I look forward to seeing your effort next month.

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IT'S HERE! British Airways launches Club Suite, the NEW business class seat - and it's very good (Part 1)
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Comments

  1. Guesswho2000 says:

    “That said, as I was sitting in my little virtual reality cabin on Friday, I did begin to wonder where First Class sits in the world of Club Suite.”

    Agreed. This is arguably better than BA F (which I actually quite like), so they either need a top notch soft product, or something like EK F (but maybe without the bling).

  2. David S says:

    About time BA actually did some proper enhancements that was actually good for customers. These CW will be better however BA are years behind. Not sure the door is going to add anything and I suspect most people will keep the door open but time will tell since there is enough privacy with the non door version seats like on AA.
    Look forward to trying it later if they are going to do the Madrid route.

    • Are they really years behind? I think their cabin crew are better than AA, and to be frank I can’t see that they are so much worse (if at all) then CX and QR. I don’t like QR’s fawning style at all. The latter 2 airlines do both have great lounges – which is something I’ve never said about AA. but then BA also has a good FF scheme. I think this seat will put BA quite a long way back up the airline ladder.

      • David S says:

        Hi Jonah,
        You make some good points but I still think BA are behind. Poor lounges, some old airplanes, many of them dirty and poor food and wine although BA are slowly improving on the food front but not on wines, like when they ran out of a white on our recent trip from Chile with our first meal!!!
        Crew generally are better on BA but not all the time.
        For aircraft seating, AA and QR are better in J and for food,QR is miles ahead along with any time dining and good selection of wines as well as pyjamas even in J. CX has also fell behind on food. CX are also way ahead on lounges along with QF and QR not far behind. Theses are only OneWorld ones. I understand it is a personal choice however.
        But hopefully with these new seats and the proposed DOCO food by 2020, BA might make up some ground.

        • A good deal of it is subjective yes. BA has a lot of ground to cover PR -wise. Without doubt they have let things slip of late but my view is they are not as bad as everyone makes out and similarly the other oneworld airlines don’t get it all right. The one thing nearly everybody moans about is the CW J seat. Fair enough it’s had its day. This will hopefully put that to bed. When I hear people moaning about how warm a cabin might be then I really do wonder what they want. QR will not alter the cabin temp just to suit an individual either.

  3. Stupid question i presume this is for long haul flights only not short haul?

    • Guesswho2000 says:

      BA only operate Club World on a very few short haul routes (mid haul really), such as DME. This seat won’t feature in Club Europe, on their A320 fleet.

  4. runnymede123 says:

    They just need to sort their customer service out next.
    Expecting customers to clean the plane on boarding (the list time I travelled with them LH) is poor.
    And I’ve had many other similar poor experiences.
    Seat is definitely nicer looking.

    • The experienced CE/CW/F BA Traveller… When you get your hot towel, you use it to clean your seat and surroundings…

  5. Just an observation. Airlines very often show slim models sitting in new seats to emphasise their seats are big and have plenty of shoulder space etc. (e.g. this young woman looks tiny compared to this SQ seat https://www.singaporeair.com/saar5/images/flying-withus/cabins-new-business-class/new-seat-positions.jpg). When the suite door is open is it going to be a bit tight to get in/out the suite for average sized/larger sized people?

  6. It really is about time BA pulled their proverbials out and improved the seating. Maybe next they will improve the lounges, food and service. Alex has a looong way to go.

    • TGLoyalty says:

      Lounges are being improved. lets not knock everything BA do.

      Infact having visited more and more lounges across the world I really don’t think LHR is half as bad as people on here would make out.

      • You clearly have not used the “bogs” if Galleries First. Disgusting filthy holes that would shame weatherspoons.

  7. Yes, F will differentiate itself with superior service both on the ground and in the air.

    AA already has something like this – virtually the same seat but better service in F

  8. callum says:

    I think I’d prefer the current seats. I already get “walls” on all sides (window or middle) making it feel like a suite and direct aisle access with the seats I choose. I like to move around a lot though, so would probably be banging my legs a lot (photos I’ve seen elsewhere make it look like quite a lot of your legs will be within the cubby hole – particularly if you’re tall).

    Definitely looks very smart though.

    • TGLoyalty says:

      There will always be some losers when things change but I suspect there will be many more winners here.

      • The winners are more likely to be buying expensive fully flex tickets ….. if BA loses a family group on £1200 sale tickets per flight then it helps deal with the lower density issue and will be made up by higher fares elsewhere.

  9. The new suites do appear to have surpassed expectations. Now BA needs to focus on the crew service. Having just completed two shorthaul and two longhaul flights to Asia with Finnair, their cabin crew put BA’s to shame. The easiest thing would be send BA crews to the Finnair Academy. Those who weren’t weeded out, would return as true ambassadors for the airline.

    • Benfly80 says:

      Having flown Club World several times over the past couple of years, the distinctive difference appears to be between the “Worldwide” and “International” crews. Worldwide tend to be more attentive and better trained but, as an example, do no serve on the a380s, which is a shame as the International crew have often tended to put a dampener on what should have been an overall better Club World experience.

      • Chris L says:

        You’re right that there are generally two distinct groups of crew on LHR based long-haul routes. They are called the ‘Worldwide’ fleet and ‘Mixed fleet’. The latter are the more recently trained crew do tend to be younger and less experienced.

        The crews are split. T route, not by aircraft type so you will find more experienced crews on an A380 on routes served by the Worldwide fleet. San Francisco is an example of this, I believe.

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