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Your thoughts on the new British Airways Club Suite business class and a seat plan

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Not surprisingly, our two articles on the new British Airways Club Suite yesterday attracted a lot of attention.  You can read our two part Club Suite review here and here.

I thought it would be interesting to look at some of your feedback in our comments, since HfP readers have generally been strong critics of the existing Club World arrangement.

Your thoughts were generally very positive.  What intrigued me was that a BA insider dropped me a note to say that the original plan – dropped two years ago on cost grounds – was even better and would have blown even Qatar’s Qsuite out of the water.  Whether that is true or not, and whether the initial plans would ever have been affordable or be able to be engineered, is a different question ….

Here is a new picture which gives the best feel so far of what you will actually get:

New British Airways Club Suite launched

One thing I didn’t mention yesterday is that there are no real ‘bad’ seats with the Club Suite layout.  The need to pay £60 – £90 to reserve a Club World seat, if you have no status, should no longer be necessary.  You can’t easily chat to your partner if you’re sat next to them anyway, so if you end up being sat further apart it won’t be a disaster.  You should also find it fairly easy to find someone willing to swap seats to help you, if needed, as the seats are all very similar.

Which flights will Club Suite be on?

Club Suite is now in the British Airways timetable.  You are looking for these flights, which do not show an aircraft type – you can usually click on the flight number on ba.com to bring up the aircraft type, but for these flights it is not there:

  • Toronto from 1st October – BA92/93
  • Dubai from 8th October – BA106/107

The Madrid test flights won’t be timetabled for a while.

What is the Club Suite seat map?

Yesterday I suggested that we had a 48 + 8 two cabin layout.  It is actually 44 + 12.  Whether it feels a bit dorm-like or not remains to be seen.

This is the seat map, click to enlarge slightly:

British Airways Club Suite business class seat plan

What did HfP readers think of Club Suite?

Here are a few quotes:

“It’s a huge step up for BA and I for one (and being a CW hater) will welcome the change. Adding a door does nothing for me its simply something else for BA to break and not repair ….. Direct aisle access is the key and that is delivered. The rest of the service now needs to match starting with grumpy unprofessional crew who talk all night and stomp up and down the aisle like flatted footed oafs.  Food then becomes important and IFE content. I am less concerned about alcohol as I find I drink less and less on board now.  So, 10 out of 10 for effort, roll out of 4-5 years I think will be an issue. Just how long can they keep flogging the 747 on a route like JFK when these seats are flying to other places.”

“It looks amazing!  *searches for business redemption chart while rubbing hands together in glee*”

“This seat is amazing! You’ll never please everyone with everything but it certainly pleases me.”

“Wow is all I can say, This looks class leading.”

“After endless justifiable grumbling about CW over the years, we really should give them credit for this. Let’s just hope they don’t drag their feet too many years in bringing it to the wider fleet…”

“Very good effort. Almost on par with Q Suites which is much better than my expectations were for this seat!  Lets hope that they now fix the onboard service.”

“The seat belt is a positive for me, didn’t like the bumbag belt on Etihad especially when trying to sleep.  Looking forward to trying this out.”

“Looks good as long as they clean it well.”

“CW feels like a dorm of you are in an aisle seat with someone sleeping next to you just across the aisle, with no barriers and no privacy. I can’t see that being a problem with reverse herringbone seating, no matter how big the cabin is. Well done BA. Maybe they have aspirations to become World Class again. Let’s hope so.”

“Wow! I really wasn’t expecting them to push the boat out but credit where it’s due, this is a great effort. Sadly by 2022, who knows what new creations ME airlines will have but it’s still a big step up for folks based in the UK.”

“I still think BA are behind. Poor lounges, some old airplanes, many of them dirty and poor food and wine although BA are slowly improving on the food front but not on wines, like when they ran out of a white on our recent trip from Chile with our first meal!!!  Crew generally are better on BA but not all the time.  For aircraft seating, AA and QR are better in J and for food, QR is miles ahead along with any time dining and good selection of wines as well as pyjamas even in J. CX has also fell behind on food. CX are also way ahead on lounges along with QF and QR not far behind. Theses are only OneWorld ones. I understand it is a personal choice however.  But hopefully with these new seats and the proposed DO&CO food by 2020, BA might make up some ground.”

So …. in general, you’re happy.  Now all we can do is wait for the Madrid test flights to appear in the timetable for August.


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Comments (96)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • 2002ad says:

    I’ve got 2 young infants so this basically rules out BA for me… which is a shame because the old CW worked so well!

    I think for everyone else it should be a massive improvement… I hope first sees an equally good upgrade.

  • John says:

    I don’t mind the current seat but only on the upper deck of the 747 and A380 window pairs. Otherwise yes this looks good, but the only way I’ll fly CW is on ex-EU fares, so in a way it doesn’t matter what the seat is, because it’s the price that matters to me.

    Sure if QR and BA are offering the same low fare on the same dates then I would now choose the new BA seat (in however many years’ time) over QR but usually there is only one choice of airline….

    • Russ says:

      I’m not sure the seat alone would swing it from QR to BA although people going to Asia may consider going straight through on BA rather than transiting Doha. Also even though I’ve never really got what the space is for between the two sections of QR A350 biz class, it’s still space and contributes to the openness. Looking forward to reading reviews.

    • ChrisC says:

      Remember to always price up an ex U.K. trip not just ex EU – you may be surprised!

      I have an SFO in July (bought in the January Sale) that is cheaper than any ex EU I found.

      Ditto in the current sale for NYC next January.

      I prices up Toronto yesterday for October and again cheaper than the ex EUs involving the same long haul flights from LHR.

      • Doug M says:

        What are you finding? I’ve previously paid just over £1400 Ex-INV for a trip in May. 600TP not to be sniffed at using East Coast to transit.

  • Neil says:

    Looks like the smaller cabin of 12 seats will be very popular with those who have status. Rob, please keep us posted on the Madrid flights. I wouldn’t mind a cheeky summer break to Madrid to test out the seat.

  • Graeme says:

    This just brings then I to line with their Oneworld partners, in terms of seat. That’s all.

  • David says:

    Any news on which Madrid flight the A350 is likely to
    be on yet ?

    • Rob says:

      I was told 06.20 but not timetabled yet and could change.

      • Alec says:

        BA currently operate a 777 from LHR-MAD on BA460 @ 13:20 and the return.

        I don’t for a second doubt your info that the A350 would be the 06:20 flight but would BA fly two wide body flights per day? This is in addition to Iberia using one daily too.

        My guess would be they switch the 777 for the A350.

        • marcw says:

          The issue with the early 6:20 departure is that this rotation used to be operated by 767. Now it’s operated by 321 (if i’m not mistaken), so cargo is an issue. Remember IB has a rather large departure wave to long haul destinations, including South, Central, North America and Asia. I guess they see this as an issue. I wouldn’t be surprised if this rotation sees a long haul plane in the longer run.

        • courtster says:

          I think the first rotation was a bit of a stretch when the 777 first went on the schedule, the birds were only just getting back from their early long haul arrivals so subs or delays were common. Making it lunchtime meant there would be more available aircraft and would still still back in time to do operate an evening long haul.

          Ive booked a pre-emptive outbound on the 777 at 0620 is a bit early for me with a return on the 1055 with a 241 that was expiring in August. Fingres crossed! Worst case is I’ll get a couple of days to look round Segovia.

        • Rob says:

          Doubt it. They MUST run the 777 for cargo reasons. If there is a problem with the A350 and the 777 is doing something else, BA is stuffed. Better to keep the 777 where it is to guarantee the cargo flow and then drop the A350 in and out as required.

        • Alec says:

          Fair enough Rob. For now I’ve got both flights booked via Avios to Madrid so will cancel/change if need be, also got Toronto booked. I do like the “BA is stuffed” part though, although I don’t think they are 😉

  • Mikeact says:

    If only BA would introduce a non stop service to Oz, we’d be more than happy in these seats. As it is we’re going to try the Qantas non stop to Perth early next year. Their Club seats seem to be very positive…we will see.

    • Rob says:

      There are conflicting reports about how well this service is doing.

      • Alan says:

        If they could squeeze the extra mileage to get to Melbourne or Sydney I’d imagine they’d do better. Perth is nice but many will then still end up with a very long internal flight to the East coast.

    • Nick_C says:

      At present, there isn’t a plane that can make it non stop from London to Sydney – at least not if you want to carry passengers and luggage! Qantas are committed to introducing non stop to Sydney oce a suitable plane becomes available. https://www.bbc.co.uk/news/business-45568179

      Personally, no matter how comfortable, I’m not sure I would want to be on a plane for 20hrs. I’d rather have a break, spend a few hours in the lounge, have a shower and a shave (etc)!

      Not sure how the economics of carrying a double set of crew stacks up.

  • Michael says:

    My reaction is that these new seats/suites look fantastic! The VAST majority of people would be absolutely happy to fly in business class, no matter what, so for people to sit and complain is a bit boring. It looks like a dorm, so what, close the door 🙂 If you hate BA so much, fly one of the ME carriers and connect, easily solved. For the rest of us in the real world, I’ll be over the moon the first time I get to try the new seat! Well done BA

    • Matt says:

      Hear hear, well said.

    • Peter 64K says:

      +1

      • Kipto says:

        +1 and I wonder how many of the moaners actually pay for their own flights

        • Rob says:

          Someone who pays £1500 of their own money in a BA sale has more skin in the game than someone whose employer pays £4000 for a fully flex flight.

          I’m still waiting for BAEC to realise this.

        • Doug M says:

          Don’t you think they do. I think BAEC rewards the casual business flyer quite well, relatively easy to get status and reap the benefits of that.

        • Nick_C says:

          “Someone who pays £1500 of their own money in a BA sale has more skin in the game than someone whose employer pays £4000 for a fully flex flight.”

          Totally agree. If I’m paying to fly J, then its AA. If I’m on a redemption, its BA.

          When the new Club Suites roll out to TATL, I will happily pay to fly J on BA. BA have some fabulous cabin crew – currently their biggest asset. Plus if the flight back is delayed, I’m covered by EU261 on BA but not on AA.

          • Alan says:

            Definitely agree on that latter point – got stuck with a 14h rolling overnight delay with AA and only got a handful of points.

  • vlcnc says:

    Have to say this is a lot better than I expected this would be! This with Do&Co catering makes this actually really nice proposition… Wow – yes I can’t believe I just all that!

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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