Virgin Money

Bits: No 1 Lounges on Groupon, got Amex / Bremont problems?, Virgin Money closing a London lounge

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More news in brief:

Get a good No 1 Lounges deal on Groupon

If you don’t have airport lounge access via your flight ticket, your elite status, via a Priority Pass card from American Express Platinum or via a Lounge Club card from American Express Goldyour best fall-back option is usually No 1 Lounges.

All lounges include free hot food, free drinks (some premium food and drinks carries an extra charge), free newspapers and magazines and free wi-fi.  A new second site at Birmingham opened recently as we covered here and the Edinburgh lounge has just moved to a brand new location.  Fast track security is also included at Gatwick, Birmingham and Edinburgh.

No 1 Lounges is currently offering a special deal via Groupon for its lounges at Heathrow, Gatwick, Birmingham and Edinburgh.

This is better value than the on-going deal with Virgin Atlanticsee here – although there are two caveats.  The Virgin Atlantic offer also earns you a few miles in return, and it also lets you book the hipster My Lounges at Gatwick North and South as well as The House lounge at Heathrow Terminal 4.

The Groupon deal can be found by clicking here.

The Groupon prices are:

  • £22.50 – No 1 Lounge at Heathrow T3
  • £22.50 – No 1 Lounge at Gatwick North or Gatwick South
  • £20 – No 1 Lounge at Birmingham
  • £20 – No 1 Lounge at Edinburgh
  • £28 – Clubrooms at Gatwick North or South
  • £28 – Clubrooms at Birmingham

For comparison, the Virgin Flying Club prices are:

  • £35 – The House (Heathrow T4), includes 400 miles per booking
  • £35 – Clubrooms, includes 400 miles per booking
  • £25 – No 1 Lounges, includes 350 miles per booking
  • £15 – My Lounge, includes 200 miles per booking

In general, the Groupon deal is better.  Remember that the Virgin bonus miles are per booking and not per person.

Here are our reviews of the London lounges included in the Groupon offer:

Groupon vouchers expire on 31st August.  Groupon will send you a code which you need to redeem via this special page of the No 1 Lounges website to confirm your booking.

You can find the Groupon page you need here.

No 1 Lounges Groupon discount

Have you had problems with the Amex / Bremont deal?

A couple of weeks ago we highlighted a very generous deal being offered by British watch brand Bremont via American Express.

If you were targeted by American Express for this offer and signed up, you would receive £400 cashback with a £500+ spend at Bremont.  £500 doesn’t get you very far with their watches but the company also sells a range of accessories and leather goods.

A reader has dropped me a line to say that Bremont processed his online order via Sripe, a third party payment processor.  This meant that the purchase did NOT register as ‘Bremont’ on his American Express statement and so he has not received his £400 cashback.  It is not clear if this is, ahem, an accidental administrative oversight.

The reader has made a complaint via American Express which is investigating.  If you’ve had a similar issue redeeming this offer, please let me know.

Purchased made in a Bremont store do not seem to be impacted and go through OK.

Virgin Money Eagle Place lounge

Virgin Money closing one of its London lounges

Virgin Money is closing its lounge at Eagle Place, just off Piccadilly, on 24th May.

The Haymarket lounge, which is nearby, will remain open.  I have never been into Haymarket so I can’t comment on it.  The Eagle Place lounge has always been busy so it isn’t closing due to lack of use.

The Eagle Place lounge is inside a standard office building on the first floor.  I am guessing that Virgin Money is moving its offices out of the building now that it has been taken over – you would often see Virgin Money staff using the lounge for informal meetings.

You get unlimited free access to all Virgin Money lounges if you have either of the Virgin Atlantic credit cards or the Virgin Money Travel Credit Card which offers 0% FX fees.  There is a virtual lounge membership card in the new Virgin Money credit card app.  My review of the Eagle Place Virgin Money lounge is here.

(Want to earn more Virgin Flying Club miles?  Click here to see our recent articles on Virgin Atlantic and Flying Club and click here for our home page with the latest news on earning and spending other airline and hotel points.)

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  1. Kevin C says:

    I have been to the Haymarket Virgin money lounge but not the Eagle Place one so can’t give a comparison.

    The Haymarket lounge is perfectly nice. There’s an upstairs bit and a downstairs bit. There’s some airplane seats downstairs. It was pretty busy when I sent in. I wouldn’t want to spend all day there but I got the impression that there are several people who probably do. You can apply for a card to get in at the reception desk.

    • The Eagle Place lounge was nice, with a couple of Virgin Atlantic business class seats in one corner. But not many seats or privacy. Did find it better stocked than Haymarket lounge.

      As mentioned in another comment, I find Haymarket lounge has a number of regulars who are there frequently when I visit in the afternoon. Upstairs can get quite busy. Downstairs has a little more space, but they don’t seem to stock the biscuits or keep the coffee machine working that efficiently! (i.e. it appears to be empty or broken about 1/3 times I am there!)

      • Kevin C says:

        Popped into Eagle Place today. You certainly wouldn’t come across it by accident! I liked it but Haymarket is much bigger. They have notices up in Eagle Place saying it’s going to be amalgamated with Haymarket.

  2. Virgin Money seem to have some strange choices of location for their lounges (none around here but I’m not surprised by that)
    London, Edinburgh, Glasgow, Manchester and Cardiff I get but Sheffield and Norwich but not Birmingham? Very odd.

    I guess Alan Partridge has more clout than I gave him credit for.

  3. As bits and not sure it will appear as an article, has anyone else had an invitation for a Ritz yacht cruise 2019 and mulling it over?

  4. By the way if you forget to book the virgin deal in advance(I think 5 hours notice is the minimum), you can show a virgin boarding pass and get the £40walk in fee reduced to £30. No miles though. This worked for me in LHR T3 yesterday

  5. Graeme says:

    I actually went into the Haymarket lounge yesterday (they think I’m money laundering as I bought a load of Premium Bonds via Curve) – there wasn’t a seat to be had. I really thought it’d be empty (due to the pointlessness of it), but it was packed. I certainly wouldn’t go out of my way for a free coffee, but quite a few people of slightly advancing years would. They had the aircon turned up too high as well. Friendly staff.

  6. Darren says:

    Just booked a Hilton Members Flash Sale rate for a stay in SE Asia in May. Not sure if this is a new offer for this region.

  7. On the Bremont website there are two options for payment;
    Credit Card
    I obviously selected Credit Card and paid using my Amex.

    I am yet to receive any indication that the transaction has triggered the cashback.
    Perhaps Bremont has pulled a fast one by not actually having any online payment method which meets its Ts &Cs ?!

  8. A slight typo Rob in the Bremont article. The third party payment processor is Stripe not Sripe.

  9. James Ward says:

    Amex transactions always show up as Stripe for the first few days, then convert to the name of the retailer. As a vendor who accepts payments using Stripe, I sometimes get chargebacks because customers don’t realise who the transaction was.

  10. Edward says:

    Amex CS have manually processed the £400 Cashback on my Bremont order. They were quick and helpful, no resisistance at all after checking the offer

  11. Has anyone had a refund from Amex?
    Speaking to cs, they are saying it can take up to 90 days!

    • SimonW says:

      I cancelled a hotel with Amex Travel, they said 5 days to get the credit.

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