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British Airways adds superior Do&Co catering on more long haul routes

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More British Airways routes will soon get Do&Co catering.

Last September British Airways surprised us by announcing that all outbound long haul catering at Heathrow would be switching from Gate Gourmet and DHL to Austrian group Do&Co.

This is a significant upgrade since Do&Co is considered the most prestigious airline catering company in the world.  This new contract also includes Iberia’s long-haul catering.

Do&Co routes British Airways

Of course, a change in supplier is a big undertaking. If you are driving to Terminal 4 at Heathrow you will see the new Do&Co facility currently being constructed. It is huge – 172,000 square feet to be precise.

British Airways is currently switching over route by route, using Do&Co’s existing capacity.  BA does not like to publicly state which routes have the new catering since that necessarily puts off customers flying elsewhere.  We have therefore been relying on word on the street and our own in-flight experiences!

A BA employee got in touch this week with the latest position as he understood it:

Do&Co food has already been launched on routes to New York, Chicago, Tokyo (both airports), Pittsburgh, Charleston, Amman, Beirut, Cairo, Moscow (both airports), Tel Aviv and Hong Kong.

From the 29th May:
Lagos and Abuja

From 1st June:

From 2nd June:
Islamabad (this is a new route starting 2nd June)

The full roll out should be completed by March 2020.

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Comments (113)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Indiacharliepapa says:

    Any idea whether iberia has been upgraded already? Flying J NRT-mad on Tuesday. What should I look out for to know?

    • Matthew says:

      When I flew to Leeds Bradford the other week, it said Do&Co on my chocolate mousse.

      • planeconcorde says:

        Leeds is a short haul route. I believe all short haul (at least ex LHR and LGW) switch some time ago. This article is specific to long haul.

        • Matthew says:

          I’m sorry if my comment wasn’t clear enough.

          Indiacharliepapa asked what should he or she look out for in order to spot Do&Co catering. There was Do&Co branding on my dessert recently (on the flight to Leeds). It’s possible that Do&Co may do something similar, in terms of branding, should they be the caterers on Iberia, NRT to MAD, on Tuesday (the flight Indiacharliepapa intends to catch). He or she can look out for that.

    • Doug M says:

      The taste of the meal? If you like it what does it matter who prepared, if you don’t then likewise.

    • Marcw says:

      Nope. do&co facilities in Madrid are not up and running. They recently signed a contract for a site, but constructuin hasnt begun yet.

  • planeconcorde says:

    Typo: “Recent weeks have seen Bengaluru and Toronto added as routes three and four.”
    Toronto was one of the first two. I think Tel Aviv was third.

  • DaveP says:

    I sincerely hope that Do&Co improve on the dire quality of the inedible food that I experienced in CW on my BA flight back from Kuala Lumpur last Wednesday!

    • Ash says:

      I was very impressed with Do&Co food in CW on LHR-BEY-LHR earlier this month

    • Wollhouse says:

      I agree. I flew out to Bangkok 2 weeks ago CW and was pleasantly surprised by the food. It was both delicious and nicely presented. Coming back CW … the menu choices I made were exactly the same… what I received was most definitely not! Looked and tasted awful. No salad or bread with the main and I may as well have been eating wallpaper paste. I asked the staff on the way out if the food was by the new supplier and they said “yes, and we’re glad you liked it.” But on the way back, when I asked if the new supplier wasn’t used for the return leg, the staff seemed confused about what I meant and said the differences were simply because food was supplied in Bangkok. IF it was do&co on the outbound leg, it would bring BA closer in line with their competitors. To be fair, on both flights, cabin staff were all lovely- friendly and helpful despite being a man down on the return leg.

      • Ian says:

        I don’t fly BA long-haul as the present CW doesn’t compare with their competitors’ offerings, particularly Qatar. However, your comment about food prepared in Thailand rings true, if it’s anything like the food available on the ground in the country. Over the past 30 years the once-delicious food seems to have remorselessly gone downhill.

    • Marcw says:

      Plane food is always bad.

      • Rooster says:

        Try Qantas or Cathay Pacific much better imo

        • Marcw says:

          All plane food is bad. Not freshly cooked, just heated up. Some are worse then others, but it’s never good. Much better to eat on ground.

          • The Savage Squirrel says:

            Very true, plane food will never compare to even a very mediocre groundside restaurant, but there’s bad and then there’s worse (try Qantas domestic in economy for that experience), and eating nothing doesn’t appeal too much now flights can hit 18 hours.

    • Graham Walsh says:

      I had it on a short haul and was terrible. Next flight I ordered a kosher meal and there was enough food to feed the CE cabin!!!

  • TheDirtyArry says:

    OT: When giving a referral from a Plat card the recipient is only seeing limited alternatives to a Plat (Gold/Green personal and Plat/Gold business). There used to be a lot more options. Has this changed?

    • Doogie says:

      Sometimes comes and goes, but general advice is use chrome and use it in incognito mode

    • Anna says:

      This can come and go, and sometimes it’s down to the browser. Wait a day or so, or change your browser and other options may well appear,

    • Rooster says:

      They don’t come and go like others suggest. It’s a browser issue specifically safari doesn’t work.

      Use chrome and incognito should be fine.

    • Charlieface says:

      Turn off adblock and allow all cookies

  • Bob says:

    O/T: I have about 3,800 Turkish Miles and Smiles points that are due to expire in about 6 months. Any good ideas on what to do with them? Their shop, even with the current 40% discount is pointless when shipping is factored in.

  • Lady London says:

    Well Rob that’s your Easter year sorted then?

  • JAD says:

    O/T Grateful for some input on a couple of Amex platinum application questions and a PRGC supp question.
    I have a corporate green card (with a MR account), BAPP and an SPG. I am thinking of getting a Platinum card as I think I can make the benefits work for me and family over the next year. I called yesterday evening to ask two questions:
    1) first question – will I be eligible for the sign-up bonus – as I only have a green corporate card? After going away to check the CSA said ‘no I wasn’t’ as I had a MR earning green card. I seem to remember one of Rob’s articles saying explicitly that the new rules only prevented you getting the sign-up bonus if you already had a personal MR earning card (or one within the last 24 mths). Was the CSA right or should I just call again and see if another one knows the current rules.
    2) second question – relates to the travel insurance. My daughter is at uni and off on her holiday travels to the Far East for 5 weeks. I bought her flights and some accommodation on my BAPP. I wanted to find out if I get the Platinum card and her a supplementary gold card, how much of the insurance she gets the benefit of. I’m clear she would get the medical insurance – but wanted to ask about the trip cancellation and delay insurance and whether these would apply given I used another Amex card to buy the flights and accommodation. Reply I got was that these weren’t covered – which makes sense. But then again I think I read on HfP (or maybe misread) that provided an Amex card had been used to buy flights etc then the Platinum insurance, if taken out subsequently, would apply.
    3) Final quick additional question – my wife has a PRGC and was going to apply for a supp for me. Amex CS told her she wouldn’t be eligible for any additional points if she got me a supp unless she has an invite from Amex to apply for the supp and get the bonus. Is this right? I thought that if a PRGC card holder applies for a first supp after they have the card – then the bonus is granted after the supp is applied for and issued. Thanks for any input.

    • Rob says:

      Agent is wrong. Since March, rules online clearly say that only personal MR cards impact whether you get the bonus.

      2. Not clear but you were not a Plat when tickets were purchased so I would guess you are not covered for flight delay compo – but no big deal.

      3. Some risk if you apply without an invite so hold out for a few weeks until you get one if nervous.

      • JAD says:

        Thanks Rob, appreciate the confirmation.

      • Charlieface says:

        Personally think FOS would take a dim view of Amex offering travel insurance when there’s small print that would exclude ALL previously bought travel because it wasn’t on the card.

        The supp offer is publically available via the website menu, it was advertised on Amex front page recently, and there’s no indication on it that it’s targeted.

    • MarkH says:

      3) I’ve never had the supp offer on my accounts but always got the supp bonus when adding a gold (3k), plat (5k) or BAPP (3k) supp.

      • JAD says:

        Thanks Rob & Mark, will suggest she goes ahead and applies.

  • BJ says:

    How many choices of mains do we get with Do&Co? When I reserved meals for our flight to BKK next week the menu was different from any I have seen to Asia before. Still 3 choices of mains but a larger number of both starters, including soup, and desserts to choose from on board.

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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