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British Airways adds superior Do&Co catering on more long haul routes

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More British Airways routes will soon get Do&Co catering.

Last September British Airways surprised us by announcing that all outbound long haul catering at Heathrow would be switching from Gate Gourmet and DHL to Austrian group Do&Co.

This is a significant upgrade since Do&Co is considered the most prestigious airline catering company in the world.  This new contract also includes Iberia’s long-haul catering.

Do&Co routes British Airways

Of course, a change in supplier is a big undertaking. If you are driving to Terminal 4 at Heathrow you will see the new Do&Co facility currently being constructed. It is huge – 172,000 square feet to be precise.

British Airways is currently switching over route by route, using Do&Co’s existing capacity.  BA does not like to publicly state which routes have the new catering since that necessarily puts off customers flying elsewhere.  We have therefore been relying on word on the street and our own in-flight experiences!

A BA employee got in touch this week with the latest position as he understood it:

Do&Co food has already been launched on routes to New York, Chicago, Tokyo (both airports), Pittsburgh, Charleston, Amman, Beirut, Cairo, Moscow (both airports), Tel Aviv and Hong Kong.

From the 29th May:
Lagos and Abuja

From 1st June:
Seoul

From 2nd June:
Islamabad (this is a new route starting 2nd June)

The full roll out should be completed by March 2020.


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Comments (113)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Kevin Duck says:

    I am looking at using Avios + Lloyds upgrade vouchers to DXB in April next year.

    The BA site is showing the BA107 as operating with a 777.

    If I book it now, is it a fairly safe bet that it will be the A350 with Club Suites by then?

    Thanks

    • Rob says:

      No. The A350 flights are, in theory, already showing.

      • Kevin Duck says:

        Thanks.

        I’ve just checked the BA website again for the 25th April and the BA107 is showing as a 777.

        I’ll try again in a week or so and see if it changes

    • Anna says:

      I don’t know about the plane but I’m impressed by just how much CW and F availability is there for numerous destinations next April, especially over the Easter/Spring break period. I though I had done spectacularly well to get 3 x F award seats to Miami for the Easter holidays, but maybe people are really giving up on collecting avios after all the devaluations/Amex changes?!

      • Peter K says:

        Or maybe they are saving them for something special target than several flights a year like before.
        Interesting point you make!

      • flyforfun says:

        The plane is wonderful. I don’t know how better pressurised it is than the others, but I did an all A350 trip UK to Australia via HK and back in economy and came away with very little jetlag. I got none of the tired, red, irritable eyes I get on the 747 or 777. And it seemed to me very quiet. Good service and a comfortable Y seat (apart from not enough padding when the person behind you reached into their seat back pocket) made for a very relaxing experience.

  • guesswho2000 says:

    OT and I’m not sure how many people make use of it, but Preferred Golf Membership (for Amex Plat cardholders) is going after 30/6. Enrol by 30/6/2019 to keep it until 30/6/2020:

    “*This benefit will no longer be available for new enrolments after 30th June 2019. All Cardmembers enrolled in this benefit by the 30th June 2019 will have access to the Preferred Golf programme until 30th June 2020, after which the membership will be cancelled.”

    • David says:

      Irrespective of the value assessment on this particular benefit (which will no doubt be valued by some, but not others) they must have some more benefits lined up to announce, otherwise the new card fee is an even harder sell

      • Rob says:

        Unlikely, or they would have put them in the glossy brochure. People will decide whether to stay or cancel on the back of that.

  • Anna says:

    OT – Amex. A hotel mistakenly took payment from my SPG card for a booking made with points. I contacted Marriott and the payment was refunded (thankfully, it was £2k!), however there is now a “returned payment fee” of £12 on my Amex statement! is this normal? It was the hotel which was at fault for taking the payment in the first place.

    • Rooster says:

      Ask the hotel for the money

    • John says:

      A returned payment fee is what you get when your direct debit fails, for other cards at least. Are you sure that it’s related to this transaction? Why not ask Amex why you were charged this in the first instance.

      I don’t give real card details for award bookings to avoid this situation.

      • Anna says:

        I didn’t realise it was saved to my account 😬. I’ll be more careful next time. My DD went out as usual and there’s nothing else it could relate to.

  • Don says:

    Whoop de doo, BArb has Do&Co. LOT have been using Do&Co for all their food for years. Even the short haul BOB sandwiches are Do&Co.

    It’s meaningful only when they have enough money to provide a decent product. That’s why the LHR lounge catering is poor. Pay them more and by magic it’s better. Turbot in the CCR? Absolutely, and as long as it fits in the microwave!

    • Rob says:

      Whilst obviously true, the fact is that the Do&Co stuff being delivered so far to BA is very good, it seems.

  • Gh says:

    Bas advertising now features club suites yet they are a small minority of planes for years to come!!

    • Peter K says:

      Most companies advertise their best product.
      Look at car ads for example: Top spec cars shown, lowest prices quoted. Sometimes the car shown is “not available in all territories”.
      Hotel groups show their most desirable properties, though 90-95% of what is available is a far less interesting prospect.

      It’s not great, but it’s hardly just BA.

      • Rob says:

        BA was not planning to promote Club Suite for a while. BA has over 100 long-haul aircraft and it will be on 5 by Christmas, possibly 20 by the end of 2020.

  • Jtz says:

    OT, rejected for virgins free card, should I wait a couple of months before reapplying or is there anything else I should do?
    Thanks

  • Robman says:

    Off topic, is there a lounge at Palma de Mallorca airport I can use if I have a BA Gold care but only travelling economy?

    • AJA says:

      Yes. But only if you’re travelling on either BA, Iberia or S7 oneworld airlines.

      Sala Valldemosa(PMI) Palma Mallorca Airport Departures

      Welcomes oneworld sapphire and emerald status members as well as biz and first class passengers travelling on either BA, Iberia or S7 Airlines. I believe you can also take a guest in with you.

      Save this website in your favourites and you can search for airport lounges worldwide:

      https://www.oneworld.com/airport-lounges?location=PMI

      • Kai says:

        Don’t use this one – use VIP Formentor instead which has recently been refurbed. Although it’s not included in the oneworld list you can access it too as they are from the same contractor.

      • Indiacharliepapa says:

        There are now 4 lounges at PMI with a new one having just opened at the A gates (non-schengen flights beyond passport control). I am based in PMI and fly weekly so have used them all. I generally prefer the one in D gates (mostly flights to mainland Spain) then C (also mainland and other shengen). Valldemossa is under the shops as you come into the main shopping area after security – take the escalator down to your left by hard Rock cafe then it’s behind you. The food is all identical (OK lounge fare, hams/cheese, baguettes/pastries plus a couple of other dishes on small plates – normally meatballs and a Russian salad). Drink selection is reasonable too. The worst one for ambience is probably the “new” A gates lounge, feels like a trucker cafe! I’d only go to this again as a last minute delay option.

  • Murray says:

    OT – I went to upgrade my green card to the platinum for 20,000 points (the offer doesn’t show up in my offers – not sure if it’s elsewhere in my account, but when I click through https://www.americanexpress.com/uk/benefits/upgrade/platinum-charge/index.html it lets me go all the way to the submit upgrade page, which CS said means I’m for sure eligible. However, when I click submit, it says something along the lines of ‘We are unable to upgrade your card at this time, please try again later’. Has anyone had this issue before? CS couldn’t really help, so I don’t know what the issue is.

    • MoJack says:

      i found it only worked on safari mobile browser

      • Murray says:

        Did you get the same error message? Did you get an email offering the upgrade? Thanks!

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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