Hilton Honors has quietly increased the points price of three London hotels

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On Monday we wrote about the quiet Hilton Honors redemption price rises.  I said that London seemed to have got away without any changes, but that rises were still filtering through the system.

It seems I spoke too soon.  Three of the four Hilton Honors hotels in London which had a 30,000 points per night cap have gone up to 40,000 points.

Hampton London Docklands on points

There are:

Hampton by Hilton London Docklands (covered here, photo above)

DoubleTree London Greenwich 

Hampton by Hilton London Gatwick (reviewed here)

The Hilton Garden Inn at Hatton Cross, near Heathrow (reviewed here) remains capped at 30,000 points.

Whilst all of the other Hilton properties in London are unchanged, this change is a blow to anyone who only had a small number of points and was hoping to get a free London hotel stay out of it.

How to earn Hilton Honors points via UK credit cards

As a reminder, there are various ways of earning Hilton Honors points from UK credit cards.  Many cards also have generous sign-up bonuses!

Do you know that holders of The Platinum Card from American Express receive FREE Hilton Honors Gold status for as long as they hold the card?  It also comes with Marriott Bonvoy Gold, Radisson Rewards Gold, Shangri-La Golden Circle Jade and Melia Rewards Gold status.  We reviewed American Express Platinum in detail here.

Click here to read our detailed summary of all UK credit cards which earn Hilton Honors points.  That page is regularly updated with the latest special offers and will still be accurate even if you are reading this article months after publication.

(Want to earn more hotel points?  Click here to see our complete list of promotions from the major hotel chains or use the ‘Hotel Promos’ link in the menu bar at the top of the page.)

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  1. Oz 59 says:

    I recall there was a comment a while back regarding applicable bonus MR when upgrading from Amex Green to Plat. I have held Plat recently (but never green) and would like to refresh my memory. May I ask someone to point me in that direction as I can’t remember the detail and I’m sure there were some wise words out there. Thanks

  2. Julian says:

    The update on the HfP summer party should not have been stuck near the end of the Bits email as that meant it wasn’t even in the emails main subject line.

    Please only send any further info about the HfP party in specific titled emails referencing the party that we cannot miss on the crucial day given how fierce competition to buy tickets for the party nearly always is………..

    • It will be a full article next week. We just wanted to mention it somewhere this week to keep it front of mind ….

    • Jonah says:

      Wow so you are actually directly telling Rob what to do now?

      • Sussex Bantam says:

        Sometimes it is difficult to actually get to the end of a headline…

        Bits: Hilton London redemption increases, Avios / Charles Tyrwhitt promo, HFP party update

        • Charlieface says:

          Personally I’ve often thought the Bits articles should be broken up into separate pages/emails. Perhaps Bite-sized news articles??

          • Two reasons:

            a) the emails would get a bit messy (although putting all three Bits articles together is not, I admit, a lot longer than the current email)

            b) more importantly, we would fill the home page with irrelevant stuff. When people first visit HFP, we want to make them to think ‘this is the place I’ve been looking for’. The way to do that is to ensure that the home page contains lots of articles they really, really want to read. Splitting out Bits articles would push out the good content and replace it with ‘not hugely important but worth mentioning anyway’ content.

        • We cut them as short as we can!

  3. Michael says:

    Any easy avios today shoestring?

    • Shoestring says:

      Tastecard 367 Avios, you can immediately cancel your membership going forward but you still get the Avios.

      Lottoland (£5.01 deposit) would get you 800 Avios profit

  4. OT:
    Looking for hotel recommendations in New York and California Disney area. We will be spending 5 nights in each….
    I have Hilton gold, Bonvoy gold and IHG ambassador.
    I still have my ambassador certificate and 1 night free for spending 10K on credit card.
    I would consider non chain hotels if they are good.
    Thanks in advance

    • Conrad is good choice

      • Genghis says:

        +1 for the conrad. I was diamond when I contacted the hotel and they sorted out a river view room (dropped to gold when stayed). Breakfast not bad (it’s buffet at the weekend). Free drink in the bar.

    • The Savage Squirrel says:

      Expect nothing for Gold – 95% of the people in the hotel will have it.

      Hilton and WA at Bonnet Creek have a nice swimming pool if that is important.

      If considering independent and happy to drive, gated villa communities offer far better value than most large hotels – last time we got an immaculate villa that could have easily slept 14 with its own pool – and access to the resort pool/gym too – all for the price of a single room at one of the decent hotel properties.

      • The Savage Squirrel says:

        Ignore all that – missed it was Disney at Cali and not Florida! 🙁

        • Sussex Bantam says:

          But you are right about Florida ! This is exactly the option we take…

      • AndyW says:

        On Florida gated villa communities, any tips on where to best search and book these?

        • Sussex Bantam says:

          We book ours through homeaway.co.uk but there are many other similar options.

          We usually stay around the junction of 192 and 27. It’s a bit further away from the parks and so the prices are lower. Last year we got 3 weeks in a 5 bedroom villa with pool for 1500USD.

        • pauldb says:

          This is narrow advice but we rented a 4 bed townhouse at Storey Lake through followthesunvacationrentals.com . Wherever you are looking, you often find the same property listed by many agents; so let airbnb point you to the right agents’ sites. In fact in this case I think the properties are owned by the builder Lennar. House had a modest plunge pool but Storey Lake has a nice main pool. Ridiculously cheap, c$150/night. It’s right on the West Osceola Parkway – very quick to Disney – but oddly had no toll station to the highway so no tolls (and no hire car tolling surcharge) all week bar day 1 and day Z.

        • AndyW says:


  5. Related to Hilton, anyone having issues finding availability? Hotels in Tokyo for eg. Hilton or Conrad no availability for 1 night redemptions throughout Sept/Oct/Nov…not sure if related to the points increases perhaps they’re still updating? Thanks

    • marcw says:

      I’ve noticed Hilton Tokyo is selling very cheap rooms somewhere else (about 240 eur a night). Use Kayak.

    • The Rugby World Cup is in Japan from 20th September to 2nd November. That might mean that the rooms on points in Japan are already booked out. (Though not sure what matches are in what cities.)

      • Ah yes, when I checked before there was plenty of availability but now its pretty much non existent from Sept onwards, even random dates in Dec / Jan too after the world cup ends don’t have anything so thought it may be another reason. Thanks

  6. Michael says:

    OT: Emirates to unbundle Business Class. Basically Basic Business class will be a thing the same way Basic Economy will be. Be interesting to see if redemption costs fall.

  7. Ruth4325 says:

    Just got an email today saying I had an upgrade voucher as a thank you from Lloyds avios credit card. Thought they were sent in error at the end of last year? Is this a new retention strategy?

  8. AndyGWP says:

    OT – can anyone suggest the cheapest place / destination on hotels.com?

    my regular haunt has gone up to £3

    • pauldb says:


    • the_real_a says:

      Siam Reap Cambodia is economical at £2 🙂

    • Timbo says:

      Is this a 30 nights for gold status thing? Any issues with the hotels grassing you up as a no-show?

      • the_real_a says:

        No – the hostels generally just pocket the money in my experience. However i dont value silver or gold at any money (YMMV)… more for keeping vouchers alive.

    • AndyGWP says:

      Kathmandu did the job. Thanks!…

      (This was for keeping a voucher alive)

      • Thanks for that! needed something to keep one alive too and worked 🙂

  9. RussellH says:


    Got an e-mail from IHG last evening saying that as a valued IHG member (I am only Gold, normally just through my IHG credit card – though I reached it the ‘proper way’ early this year via a stay at an expensive IC) they were offering me free Platinum status with ANA until the end of March 2020 (in Japan). Only a subset of the full Platinum benefits, but it does seem to include Star Alliance lounge access. I have signed up.
    Anyopne else get this? My partner has not, and she has IHG Platinum (through the black IHG card).

  10. OT – EU261 compensation claim – The claim I submitted for late arrival due to a broken on board air conditioning system has been refused by BA, who now claim that it was a problem with the Jetbridge at JFK which delayed departure. I had a feeling they were going to try and pull some kind of stunt like this – what should I do next? We’re looking at 2 x 600 euros here so I’m not inclined to let it go.

    • Shoestring says:

      First stage after initial rebuff is easy: just reply, restate your case and say you’re not accepting that this was not an operational issue and you want a more senior manager to take a second look at it..

      • David says:

        Even if it were a jetbridge problem, is that an extraordinary circumstance? I’m sure BA would get a nice payout from the JFK operator if a JFK failure caused a flight delay…

        • At no time was there any mention of an issue with the jetbridge! Whereas we were updated regularly about the issues with the air con, including by the captain just prior to boarding. I’ve replied to the email asking for it to be escalated, and also emailed Alex Cruz with the full story and asking for documentary proof of the reason for the delay.

          I had been cautiously hopeful after hearing that other readers had received prompt payouts for delays due to technical issues, however I fear BA are now reverting to type.

        • Actually – there WAS an issue with a jetbridge now I remember, but it was when we landed at LHR and only caused a delay of a few more minutes on top of the 2 hour delay caused by the late departure from JFK. But it was not the problem at JFK. How cheeky are BA get to try and muddy the waters like this?!!

        • Shoestring says:

          There’s a case called Siewert versus Condor, slightly different (collision with jetbridge I think) where the CJEU held:
          [However, as regards a technical problem resulting from an airport’s set of mobile boarding stairs colliding with an aircraft, it should be pointed out that such mobile stairs or gangways are indispensable to air passenger transport, enabling passengers to enter or leave the aircraft, and, accordingly, air carriers are regularly faced with situations arising from their use. Therefore, a collision between an aircraft and any such set of mobile boarding stairs must be regarded as an event inherent in the normal exercise of the activity of the air carrier. Furthermore, there is nothing to suggest that the damage suffered by the aircraft which was due to operate the flight at issue was caused by an act outside the category of normal airport services (such as an act of sabotage or terrorism) and would thus, applying the case-law of the Court (judgment in Wallentin-Hermann, EU:C:2008:771, paragraph 26), be covered by the term ‘extraordinary circumstances’, which is what Condor had to demonstrate before the referring court in accordance with the case-law cited in paragraph 17 above.

          Consequently, such an event cannot be categorised as ‘extraordinary circumstances’ exempting the air carrier from its obligation to pay the passengers compensation in the event of a long delay to a flight.]

          So as David points out, jetbridge issues are not extraordinary circs in any case. If BA dig in their heels, you just need to get them to agree you’ve reached deadlock, which means you can immediately proceed to CEDR or MCOL. If you use this case in your next stage reply, if you get rebuffed again, make it clear that you *will* be going to MCOL etc as this sometime crystallises minds their end, particularly if you quote a case at them and sound a bit lawyer-like.

          • Thanks Shoestring – indeed, and there were flights leaving continually so I can’t see how any issue with a jetbridge would cause a 2 hour delay in boarding our aircraft, even if this was the case, which is wasn’t!

            I am really annoyed that BA have ignored the air conditioning issue altogether (presumably because they are fully aware that this makes them liable) and are trying to fob us off like this.

            Incidentally, this response was to my OH (we submitted separate claims). It’ll be very amusing if they turn down my claim for a different reason!

          • Shoestring says:

            Though going to the office of the CEO (Senor Cruz) is a good move, Mr Cruz wants to deal with issues like this very expediently.

          • The email has bounced back – has Alex changed his email address to avoid HFP readers?!

          • Shoestring says:
    • Anna, this is definitely worth pursuing. When we put in a claim about a year and a half ago I looked up the CAA? web-site and used their suggested template letter as a starting point. I put in details with a time-line of what happened and what we told about the delay at each stage, and wrote it politely, ending by saying that I would be grateful for a reply within 7 days. Which I got, but only just within the 7 days, and then the compensation was paid another 7 days later.

  11. Roger says:

    OT- BA A350

    Any further update on BA trial of A350? Is it likely to start from 1st July between LHR-MAD?

    • Michael says:

      Highly doubt it will be July 1st, the plane hasn’t even flown yet let alone gone on any customer acceptation flights. We’ll probably have a better idea in a few weeks.

    • TGLoyalty says:

      More likely to be mid July as they will have 30 days notice of delivery. Maybe worth keeping an eye on flyertalk

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