New Avios redemptions …. Finnair adds flights to Busan whilst Iberia adds Cairo

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• Zoe says:

  11 Jul11 July 10:26

  OT unable to check in via app or website for our Flybe flight tomorrow, at the last screen it points us to airport check in. I have engaged with them (Facebook messenger) they start asking for all details etc (as if they might be able to actually help) then point to a known IT issue. Unable or unwilling to check us in. No data available about average customer wait times to check in at the airport,
  Only booked this after checking online check in was available at Alicante. I’m somewhat cynical wondering if this is all about another baggage check / revenue generating opportunity.
  Looks like the alarm for tomorrow needs to be set an hour earlier.

  • Zoe says:

    11 Jul11 July 10:34

    Just a quick question is it illegal for an airline to check you in for a flight?

  • Toilet Paper Man says:

    11 Jul11 July 10:48

    Zoe, I’ve had this in USA when i got the dreaded “SSSS” ticket online check-in was unavailable. Similarly in Russia, when selected for “random security checks” , online check-in became unavailable a week before the flight…

    Might just be they wanna search your bags, etc.

  • Stu N says:

    11 Jul11 July 12:11

    I’d try checking in online later – the website is better than it used to be but still a bit temperamental. If that doesn’t work, just give up and sort it out at the airport.

    They really are a shambles of an airline and their website is appalling.

    • Zoe says:

      11 Jul11 July 15:24

      Thanks, we tried again a little while ago after I’d started to panic that not being checked in could be a disadvantage on an overbooked flight. It worked on the app, same phone etc as earlier.

      • Stu N says:

        11 Jul11 July 15:37

        Glad you got sorted.

  • allycat says:

    11 Jul11 July 14:00

    I flew EDI-EMA on Flybe at the weekend. It was a small plane with small bins and the gate staff were ruthless about charging £50 for gate checking a bag which wouldn’t fit the gauge. Probably 10-20 people got caught. In Flybe’s defence they had warned about this in 2 or 3 emails in the week before the flight, but they were ruthless nonetheless. Space freeing or revenue raising ? You decide.

    • Chris L says:

      11 Jul11 July 14:36

      They’ve recently changed their enforcement to be much stricter, claiming passengers value consistency and fairness. It’s clearly a revenue grab as they’ve had the small aircraft for years but only just become strict on sizing.

    • Zoe says:

      11 Jul11 July 15:26

      It will mean plenty of room on their planes in the medium term as those people never book with them again.

      • Stu N says:

        11 Jul11 July 15:47

        Definitely revenue raising, the £50 charge bears zero relationship to actual costs. Nab 10-20 people on a flight and you’ve made yourself an extra £500-£1k. As Flybe tend to operate on routes with little or no direct competition, they get away with this sort of thing.

        I don’t think anyone would actively choose Flybe.

        • Zoe says:

          11 Jul11 July 16:32

          Inspite of asking them multiple times they are unable to clarify how many customers have asked to be charged extra for hand baggage or to give the wording of any question used in a passenger survey.

• Doug M says:

  11 Jul11 July 10:30

  I had spend £500 get a 1K MR on my Plat in the original stage a week or so ago. Put most spend through Gold or SPG as Plat seems a pointless card to spend on. Gold has the 10K MR at £15K bonus, additional point on airline spend, SPG for 3 Marriotts to the £ is a good option for me as I’m Avios rich compared to hotels.

• r* says:

  11 Jul11 July 11:16

  Is it possible to retieve a boarding pass on virgins mobile app after landing?

  It seemed like the passes vanished after the flight has landed, which makes it a bit useless if you need to show a pass for an arrival lounge?

  • KevMc says:

    11 Jul11 July 11:40

    Take a screenshot of it?

  • S says:

    11 Jul11 July 12:19

    Add it to Apple Wallet

    • r* says:

      11 Jul11 July 13:18

      android 🙂

      Screenshot is an option yeah, but the mobile passes dont have all the details on the one page on virgin – for example I was asked to open the ‘more details’ page when going into the centurion lounge in vegas as she wanted to see the date. Tho she was a total jobsworth and wouldnt let me in to the lounge 10 mins prior to the 3 hours before flying restriction that they have put in place now.

      Example not related to the vanishing boarding pass as such, but when arriving at LHR lounge she wanted to see the pass and it was no longer available.

• Anna says:

  11 Jul11 July 13:21

  OT -re our recent 5 hour delay on BA, they have now sent us an email saying they will not change their position that we are not eligible for compensation, or enter into any more correspondence about it. Can I take this to be their final position so I can move on to CEDR, even though it’s not been 8 weeks yet?

  • Jay H says:

    11 Jul11 July 13:36

    If you ask them for a final response they normally send you one which includes your rights to take further etc

  • Shoestring says:

    11 Jul11 July 13:39

    that’s deadlock

    remind me what their reason is for no compo payable?

    • Anna says:

      11 Jul11 July 14:08

      They said there was an issue with the jetbridge at JFK, which is rubbish, and you also kindly directed me to a previous ruling which held that issues with jetbridges do not constitute extraordinary circumstances, so thanks for that!

      Anyway, I’ve filed with CEDR now, we’ll see what happens…

  • Alex M says:

    11 Jul11 July 14:06

    You don’t need to wait for 8 weeks as you already got their final answer. Just file MCOL.

    • Anna says:

      11 Jul11 July 14:09

      I think you have to pay for MCOL? If CEDR gets nowhere we may be able to proceed via the legal cover we have through our professional subscriptions.

      • Alex M says:

        11 Jul11 July 14:17

        yes, fee starts at £25 but gets refunded by the airline if they lose.

        • Lady London says:

          11 Jul11 July 21:58

          ‘when’ they lose, in this case.

          I would go straight to MCOL not CEDR

      • Lady London says:

        12 Jul12 July 10:14

        And also if laying out the fee is a problem, as there are 3 of you, you could just do a claim for 1? Then when you win, request same again for the other 2 from British Airways referring to the judgment obtained.

        At least you have their ‘final answer’ which is deadlock so go ahead. Again, my pref MCOL due feedback on here that CEDR process can be flawed.

• Liam says:

  11 Jul11 July 14:17

  Sorry if someone has already mentioned this.
  I got an email saying 40% bonus on Clubcard to Avios until the end of 2019. I assume this is for everyone.

  • LewisB says:

    11 Jul11 July 14:21

    Where is this? can’t seem to find it

  • Shoestring says:

    11 Jul11 July 14:27

    can you copy & paste the T&Cs pls?

    • Liam says:

      11 Jul11 July 17:26

      This promotion is only open to Eligible Participants. An Eligible Participant is a person aged 18 or over and is a British Airways Executive Club (“BAEC”) Member (membership Terms and Conditions apply).
      By taking part in this promotion, Eligible Participants confirm that they accept these Terms and Conditions.
      To qualify for the 40% bonus Avios the Eligible Participant will need to have collected Avios with Shell Drivers Club in the last thirty-six months.
      From 11 July 2019 any Tesco Clubcard points converted to Avios in your Tesco Clubcard account by midnight on 31 December 2019 will qualify for 40% bonus Avios. Any points earned after this date will not qualify for the 40% bonus.
      You can automatically convert your Clubcard Points into Avios by signing up to your ‘My Clubcard Account’ and ticking the box to opt in the ‘My Preferences’ page, under ‘My Account Details’.
      This promotion cannot be combined with any other offer.
      Base Avios will be earned during the promotion in addition to the bonus Avios.
      And base Avios is non-redeemable for cash.
      Bonus Avios is issued subject to BAEC Terms and Conditions.
      Bonus Avios will be credited to the Eligible Participant within 1 month of the base Avios being credited to their BAEC account.

      • Liz says:

        11 Jul11 July 22:30

        We have all used Shell (3 accounts in our family) over the last 3 years and none of us received the email. We have £700+ clubcard vouchers so this would be great for me but looks like we are not targetted unfortunately!

        • Liam says:

          11 Jul11 July 22:48

          Must be worth sending over £2.50 to see if you get it?

  • Rob says:

    11 Jul11 July 16:38

    Er, no it’s not. Read Clause 3.

    • Liam says:

      11 Jul11 July 17:23

      What’s the problem with clause 3? Surely loads of people on this site would qualify?

      • Rob says:

        11 Jul11 July 17:35

        They do, but not everyone.

        • Shoestring says:

          11 Jul11 July 17:40

          We definitely never used Shell, none remotely convenient. Rules us out but I sent over 2x £2.50 today to see if bonus materialises in a month.

• Nick says:

  11 Jul11 July 14:37

  I wonder though if the Iberia A319 is their mid-haul A319! Same as used on Tel Aviv etc.

• Anna says:

  11 Jul11 July 16:02

  I have had a message from CEDR – “Sufficient evidence for claim to be accepted tomorrow.” Not sure why tomorrow?!

• Simon says:

  11 Jul11 July 16:08

  Forex help please!

  I’m about to head to Paris and usually use Curve abroad, but I am tempted to try Curve AND Revolut this time around (on account of various HFP comments this week). I must admit to total ignorance about the mechanics of this, however — could any HFPer advise me?

  Do I :-

  (1) Add funds to Revolut (in my case, via Virgin cc)
  (2) Do I then use the “Exchange” feature within the Revolut app to turn £s into Euros (in my case)
  (3) Do I then select “Revolut” within Curve
  (4) Do I finally withdraw whatever Euro funds I know have in Revolut via my Curve card at a Parisian ATM?

  Is this the correct procedure?

  Many thanks in advance! !!

  • Nick M says:

    11 Jul11 July 16:57

    No… Curve and Revolt are separate products – no need to have them linked…

    EITHER use Curve connected to your choice of credit card and pay using chip & pin or get cash if you prefer

    OR top up Revolut with an appropriate card/bank transfer, you can then choose to leave the funds in £ or transfer to €… then pay with chip and pin or get cash out. If you have sufficient funds in the € wallet these will be used, if you don’t then it’ll take it from £. Transferring in advance means that you know the exchange rate used, and will also have a lower spread if done on a weekday

    • Simon says:

      11 Jul11 July 17:05

      Many thanks indeed, Nick — I greatly appreciate it. 😉

      (I had actually thought it was either Curve or Revolut originally, but then I saw a couple of comments about using Curve *with* Revolut for forex, which is what prompted my original question above, mainly as I couldn’t honestly work out the benefit of using Curve with Revolut from a forex perspective. Perhaps there is one, but I can’t identify it.)

      Nonetheless, many thanks once again, Nick.

  • Sandgrounder says:

    11 Jul11 July 17:06

    One more thing to do Simon, add step 3a becasue the Revolut card will default to GBP in the Curve app. Change the card currency to EUR in this case, then Curve will treat it as a debit card in the same currency, and you can get the ten withdrawals a month with no charge (if that’s still the rule?). Always make sure that the currency the funds are in on the Revolut, the card currency of your Revolut in Curve and the currency you are withdrawing all match. In the Wallet view in Curve app just press the cog symbol next to the Revolut card and choose from there.

    • Simon says:

      11 Jul11 July 17:26

      Many thanks indeed, Sandgrounder — that’s really useful to know and much appreciated. 😉 I’d have likely neglected to ensure everything matched up, knowing me.

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