Good news if you lost American Express cashback because the merchant used a payment aggregator

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• Planeconcorde says:

  28 Sep28 September 06:20

  Typo: This is that they told me:
  Probably should be: This is what they told me:

• John says:

  28 Sep28 September 06:23

  Some Hiltons use 3CPAYMENT but this has not been a problem for me so far. You don’t get the email saying you used the offer though.

• Chris says:

  28 Sep28 September 06:59

  Amex did give me the £400 cash back, despite ordering from Bremont online and it being processed by stripe. I did have to call and complain though, they didn’t want to give it at first…

• Chris says:

  28 Sep28 September 07:01

  They were telling me it was a fraudulent transaction! Surprised they’ve got another offer on Bremont, thought they’ve been very upset with them…

• Shoestring says:

  28 Sep28 September 07:37

  O.T HT HUKD

  £29.99 Travelodge – Central London £29.99 (Sunday dates in Dec & Jan / Including London Central Tower Bridge & London Waterloo)

  London Farringdon:
  22nd Dec
  5th Jan
  12th Jan

  London Central Waterloo:
  5th Jan
  12th Jan

  London Central Tower Bridge:
  5th Jan
  12th Jan

  London Central City Road:
  22nd Dec
  5th Jan
  12th Jan

  London Liverpool Street:
  22nd Dec
  5th Jan
  12th Jan

  London Kings Cross Royal Scot:
  22nd Dec
  29th Dec
  5th Jan
  12th Jan

  London Battersea:
  5th Jan (£19.99)
  12th Jan (£19.99)

• Andrew MS says:

  28 Sep28 September 07:41

  Could the use of aggregators explain why Virgin’s online shopping portal deprives me of my rewards? They accuse me of moving away from the site at the payment stage – which i do not – and I don’t have pop up blockers .

• Tim says:

  28 Sep28 September 07:54

  Hello. I’ve lost all my Amex offers but when speaking to AMEX they won’t tell me why. Has anyone else had this?

  • Nick_C says:

    28 Sep28 September 11:54

    My Amex offers no longer appear using Chrome on Windows 10. But I can see them in the App, using MS Edge on Windows 10, and using Chrome on Android.

    The Amex website also seems very slow these days, regardless of the platform.

• Yuff says:

  28 Sep28 September 08:04

  OT : Shoestring
  I emailed BA about EU 261 duty of care for our half term cancelled flight hotel booking and they said unfortunately they couldn’t pay towards any out of pocket expenses.bith you and lady London said they would say that but that they will pay out in the end, do I risk it? 😄

  • Shoestring says:

    28 Sep28 September 08:13

    You’d have to remind me of the facts. If *they* cancelled your flight & moved your flight back by 1 day and you had no choice in the matter, of course you’re entitled to duty of care. If it was just flashing red (ie a warning of potential disruption) – then no.

    Key question: was your flight cancelled unilaterally by BA?

    • Shoestring says:

      28 Sep28 September 08:23

      FWIW I read through the BA guidelines to OTAs https://www.britishairways.com/en-gb/traveltrade/bookings-policies/policies/standard-customer-guidelines#cancellations

      and at one section they even tell OTAs to inform passengers on cancelled flights that they are *not* entitled to duty of care and to make a note of it in their booking!

      So you’re probably coming up against ‘first refusal’ and just need to be sure of your ground and insist on your refund of duty of care expenses.

      I have applied for BA compo/ service recovery on about 10 occasions so far – on all 10 occasions I have got an initial BS cut & paste reply, I have on every occasion challenged this, insisting on getting compo/ service recovery – and succeeded every time.

      • Yuff says:

        28 Sep28 September 08:30

        Thanks shoestring,
        They cancelled our October 29th flight lgw-pmi several months ago. Next available flight was from LHR via Madrid, the following day, which they have transferred us to.
        I have 2 hotels booked at Heathrow on points but ideally Sofitel is the most convenient, although the new Crowne plaza and Hilton T5 aren’t bad second choices. However we are losing a day of our trip through no fault of our own.
        From your experience it sounds like we have a good chance of compensation.

      • Shoestring says:

        28 Sep28 September 08:50

        It’s black & white, slam dunk etc

        They cancelled flight, you moved to next day flight: you are always in this scenario entitled to duty of care.

        It doesn’t matter in law if it is your outward or return flight, nor how much notice you have been given. (They can’t insist you stay at home instead of in the hotel the night before flight & pay for your own food.)

        BA’s own guidelines, in case anybody else is reading: £200 per person per night in a hotel (they reasonably expect couples to share, but you could break the £200 guideline and claim half each – the £200 guideline *is* only a guideline and if it’s reasonable to pay more, BA will refund you in full); £25 per person per meal; £50 taxi hotel to airport.

      • Yuff says:

        28 Sep28 September 08:55

        Thanks shoestring I will be booking the Sofitel 😉

      • alan young says:

        28 Sep28 September 08:58

        Put our claim re hotel, car hire & meals into BA 5 days ago regarding putting our flight 2 days earlier. Received an email yesterday saying they were transferring the claim into my bank that day. Not bad at all.

      • Lady London says:

        28 Sep28 September 10:41

        It’s about time thé législation made Airlines pay an extra 10-200% if they denied EU261 and were later found liable.

        It has to start costing them more cash if they incorrectly deny as well as interest on the money owed from as soon as it would have been payable if they had not denied.

        Right now do many passengers give up or are out off by having to flight thé airline even when législation is clear they are liable.

        Until airlines harm themselves by these tactics and not just their passenger, the airlines will keep on doing it.

      • Lady London says:

        28 Sep28 September 12:25

        Sneaky, sneaky of BA to instructions OTA’s to put that into thé PNR. By doing so, they’re trying to pût that into their contract with the passenger.

        It wont work as EU261 rights come under statute which cannot be overwritten by contract.

        If someone complains to the CAA about this then i think thé fine could be worth about say, £180,000 because BA is inciting its agents to act in a way BA intends to frustrate EU261. The fine being applicable for each OTA BA has instructed in this way?

        BA are you reading this?

    • Lady London says:

      28 Sep28 September 10:29

      +1. What Shoestring said.

      If you had any choice in which flight you were rebooked on to I believe if you yourself had chosen to go out earlier, you might be liable for your own costs and no compo up to the time of your former flight. However a later flight and if course they must pay duty of care being accomm, food, refreshments non-alcohol, any extra transport costs to and from hôtel, or différent departure airport if relevant. Regardless of how much notice they gave you. And even if the cause of cancellation or delay was one that did not qualify for compo.

      The only thing that could change this as far as i can tell is if a judge creates a precedent in interpreting EU261by a decision that duty of care is not payable in a case with circumstances same as yours. But that would have to be in a higher court to be binding on other cases and so unlikely anyway.

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