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Review: the Signature ELITE lounge in the private jet terminal at Luton Airport

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This is our review of the Signature ELITE Class private jet terminal at Luton Airport.

After my recent review of the Signature facility at Gatwick Airport I was keen to check out the ‘flagship’ in Signature’s crown, the Luton private jet terminal.  Signature offered me a free trial so I could see it for myself.

If you are flying on easyJet from Luton you can, for a fee, use the private jet terminal instead of the main airport and be driven to your plane.

Although you wouldn’t think it, Luton is one of the busiest European airports for private jet flights due to its proximity to London and availability of take-off and landing slots. Signature caters for 80-120 private jet flights a day from Luton, which is its largest European station.

What is Signature ELITE Class?

The recently introduced ELITE Class service allows you to enjoy the benefits of a private jet terminal and avoid the crowds at Luton Airport entirely when flying on a commercial airline.

At the moment, easyJet is the only airline to support the service at Luton.

The benefit of ELITE Class is that you remain landside until the very last minute, when you pass security and jump into a car to be driven directly to your gate. You could literally arrive at the terminal and be inside your aircraft within 10 minutes.

How Signature ELITE works

If you are arriving by train (like I did), Signature will pick you up in their car:

Signature Elite Class Luton car

Alternatively, if arriving by car, you can park up right outside the terminal.

It is an impressive entrance, with grand two-floor high atrium, which the magic of the ultrawide angle lens on my new iPhone manages to capture:

Signature Elite Class Luton lobby

Behind the reception desk is the large lounge. This is mostly for the use of people flying on actual private jets.  It is a large, double height space with magnificent views of the tarmac:

Signature Elite Class Luton lounge

and a bar:

Signature Elite Class Luton bar

Here is a view from the first floor overlooking the space:

Signature Elite Class Luton lounge

And you can also book a boardroom, if necessary:

Signature Elite Class Luton boardroom

There is no food – apparently, if you are rich enough to fly privately, you don’t care about a limp salad in a buffet. Who knew!

If you are flying on easyJet and have paid for Signature ELITE Class, you are instead escorted to one of two private suites. These are essentially small lounges:

Signature Elite Class Luton suite

Inside, you’ll find a large TV, selection of newspapers and magazines, a phone and a variety of seating areas:

Signature Elite Class Luton papers

and

Signature Elite Class Luton private suite

As you can see, a small spread of food is prepared. Because I arrived at 4pm it was a mixture of finger sandwiches, sushi, cheeseboard, fruit and scones/giant profiteroles:

Signature Elite Class Luton food

There was also a few mince pies and (I’m told!) they can supply mulled wine at this time of year. You are asked what you would like to drink on arrival – I went for some Moet.

The room is also kitted out with a call bell in case you require any further assistance or more drinks. The service is, as you would expect, exceptional.

Signature staff will ask you when you prefer to board – first or last. When the time comes, they will escort you through security (it takes less than a minute when you have it all to yourself!) and into your transfer vehicle:

Signature Elite Class Luton car

You are then driven directly to your gate and can walk right on to the aircraft.

How much does it cost?

Signature ELITE Class is a fantastic service, but it doesn’t come cheap. The first passenger is £200 whilst additional passengers in the same group are an extra £100 each.

If you are travelling as a small group or family, it is not actually much more than the £100 per person you pay at the new Manchester PremiAir facility Rob reviewed recently.

Conclusion

I was very impressed by Signature ELITE Class at Luton Airport. Luton is not, frankly, an airport known for its pleasant customer experience and paying £100-200 to avoid it entirely is not completely bonkers.  It is certainly a lot more digestible than the same service at Gatwick airport which runs at more than £600 for the first person.

Whilst you may struggle to reconcile the idea of Signature ELITE Class with easyJet, the airline does have a high percentage of business traffic and wealthy residents from the surrounding area.

Ironically you actually get a better service as an ELITE Class customer flying on a commercial flight vs someone flying on a private jet, since you get your own private suite.  If you’re not put off by the price – and it is very reasonable compared to Signature at Gatwick and the £4,000 you need for the Windsor Suite at Heathrow – I do recommend giving it a go as the quality of service is high.

Thank you to the Signature team for arranging my visit.

You can find our more about the service on the Signature website here.


Getting airport lounge access for free from a credit card

How to get FREE airport lounge access via UK credit cards (July 2021)

As a reminder, here are the three options to get FREE airport lounge access via a credit or charge card:

American Express Platinum card Amex

The Platinum Card from American Express

30,000 points and an unbeatable set of travel benefits – for a fee Read our full review

The Platinum Card from American Express comes with two free Priority Pass cards, one for you and one for a supplementary cardholder. Each card admits two so a family of four gets in free. You get access to all 1,300 lounges in the Priority Pass network – search it here

You also get access to Plaza Premium, Delta and Eurostar lounges. The card has a sign-up bonus of 30,000 points.  Our American Express Platinum review is here. You can apply here.

Nectar American Express

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & two airport lounge passes Read our full review

American Express Preferred Rewards Gold is FREE for the first year. It comes with a Priority Pass card loaded with two free visits to any Priority Pass lounge – see the list here

Additional lounge visits are charged at £20.  You get two more free visits for every year you keep the card.  

There is no annual fee for Amex Gold in Year 1 and a 20,000 points sign-up bonus.  Full details are in our American Express Preferred Rewards Gold review here.

HSBC Premier World Elite Mastercard

A huge bonus, but only available to HSBC Premier clients Read our full review

HSBC Premier World Elite Mastercard gets you get a free LoungeKey card, allowing you access to the LoungeKey network.  Guests are charged at £20 although it may be cheaper to pay £60 for a supplementary credit card for your partner.

The card has a fee of £195 and there are strict financial requirements to become a HSBC Premier customer.  Full details are in my HSBC Premier World Elite Mastercard review.

PS. You can find all of HfP’s UK airport lounge reviews – and we’ve been to most of them – indexed here.

Comments (82)

  • Bagoly says:

    Is this the same service which Rob reviewed a few years ago at £475?
    Or are there now competing services at LTN?

    • Rob says:

      It is has been relaunched since then, so we did it again.

      • Bagoly says:

        That is quite a significant price cut so well worth a new review.
        Perhaps MAN at £100 and LCY at £95 made them rethink.

  • Nick says:

    Do all children/babies, regardless of age, pay £100?

  • Nick says:

    And can you add signature class to a flight already booked?

  • S says:

    The point is, why bother paying for £200 to get a 30-min life on luxury AND THEN on a budget airline for a couple of hours? Would rather spend this money on upgrading myself to a European Business Class.

    • Rob says:

      If you live in Harpenden (average house price £860k) etc then not having to head to Heathrow also counts as luxury, and £200 is affordable.

      • S says:

        Agree, if only someone who’s local to Luton Airport, yet I doubt it’s the majority!

  • M R Bennett says:

    Who the hell would want to fly from Luton!

  • Bagoly says:

    Additional info from my correspondence with them:
    1) If dropping a rental car, they will collect one from the car rental centre.
    2) If in one’s own car, parking is £10 per day (seems cheaper than the car parks?) but presumably one then has to pay for the service on arrival too.
    3) At Luton, the only airline with whom they have arrangement is Easyjet. So not E.g. Wizzair

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