You can now refund British Airways flights to China or Hong Kong due to coronavirus

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• harry hv says:

  28 Jan28 January 00:21

  Slightly OT – where is the new IHG Pointsbreaks list? Will all the 5000 point hotels be in Wuhan?

  • Lady London says:

    28 Jan28 January 12:03

    It would actually keep our interest more if points breaks was a semi-permanent promotion that changed its list of featured hotels, say, once per month.

    Perhaps the current delay is for the addition of a few more China/Hong Kong hotels?

• Dave K says:

  28 Jan28 January 04:01

  What’s QR’s rebooking policy for mainland China and Hong Kong?

  • Ilou says:

    28 Jan28 January 04:20

    I have a flight with QR to HK and was told that I will need to pay to change my booking..no waiver so far

    How likely is this to change over coming days ?

• Tazzy says:

  28 Jan28 January 05:44

  So we are due to travel to HK on 9/3 and return from Bangkok on 25/3. Have booked domestic flights and various hotels paid for. Last Monday i cancelled my platinum business Amex and took out a new travel insurance for this trip. Our flights are using a 2-4-1.

  If FCO advice changes to not recommend travel to HK will insurance cover this trip? I’m getting rather worried.

  It’s a particularly important trip to us as we are in process of adopting from Thailand and we are going out to visit the adoption agency. We can reschedule if required but would rather not.

  • John says:

    28 Jan28 January 05:54

    Ask your insurance.

• Russ says:

  28 Jan28 January 05:52

  NOW – China Eastern and Cathay can’t circle indefinitely Gatwick!

• Ian Booth says:

  28 Jan28 January 06:07

  Please be accurate with your journalism
  Thus affects flights TO and FROM not just to
  Some people, myself included are currently in China

  “ we are offering any customers due to fly to or from China including Hong Kong until 23 February the option to refund or rebook. ”

  • Shoestring says:

    28 Jan28 January 06:24

    I’d stay off the bat soup for now 🙂

    • Rob says:

      28 Jan28 January 08:26

      I can tell you exactly how many daily page views we get from China, out of 50-60k, and the fingers and toes in the office can usually cover it. (I’ve never seen Sinead or Rhys toes but I assume they have a full set 🙂 )

      • Lady London says:

        28 Jan28 January 09:54

        Some of those might be using a VPN though? so you might not be seeing them as in China…

        • Lady London says:

          28 Jan28 January 09:54

          OK that makes 8 rather than 6 views from China then 🙂

• Ashic Mahtab says:

  28 Jan28 January 07:31

  We’ve got a flight to Shanghai on April 3. I’m guessing the 23 Feb deadline will be extended.

• ee says:

  28 Jan28 January 10:33

  We flew back from Shanghai a couple of days ago. If possible I would advise people to cancel their trips and rearrange once this has passed. Even if you don’t catch the virus most major attractions closed their doors at the end of last week to avoid large gatherings of people. The other risk is that if you contract the virus and have symptoms you are likely to be quarantined by the Chinese authorities for a potentially extended period. I wouldn’t risk travel right now.

• Jenny Cheung says:

  28 Jan28 January 11:50

  Very disappointed that BA have put out a misleading statement during the deadly situation of Coronavirus in China! Contrary to what their website says, BA are charging a cancellation fee and so are only offering a partial refund for flights to China and Hong Kong!

  • Rhys says:

    28 Jan28 January 11:53

    The refund is currently only available for flights up to 23rd February. If your flight is after that date you will still incur a cancellation fee, although BA are likely to roll over the full refund option if the situation continues in China.

    • Jenny Cheung says:

      28 Jan28 January 16:06

      My flight to Hong Kong departs before 23rd February and they still want to charge cancellation fees, so your statement is not correct.

      • Shoestring says:

        28 Jan28 January 16:22

        so quote their own rules at them:
        [China – Coronavirus
        Answer Id 7982 Updated 28/01/2020 09.45 AM (UK time)
        Summary
        We fully understand that you may want to change your travel plans as a result of the recent coronavirus outbreak in China, and so whilst we await further advice from the Government and health organisations, we are offering any customers due to fly to or from China including Hong Kong until 23 February the option to refund or rebook.

        More information
        Can I rebook my flight?

        If you are flying between 26 January – 23 February 2020 you can rebook on to another flight operated by British Airways to the same destination.

        This must be in the same cabin class as the original flight or a lower cabin if available. This also includes any connecting flights that are operated by British Airways.

        To make this change please contact us. If you made this booking via a travel agent, please contact them to rebook your flight.

        Can I get a refund?

        If you are flying between 26 January – 23 February 2020, you can request a refund. This also includes any redemption bookings.

        To make this change please contact us. If you made this booking via a travel agent, please contact them to refund your flight.]

      • Rhys says:

        28 Jan28 January 16:31

        Did you book it via a travel agent?

      • TomB says:

        30 Jan30 January 08:12

        I would call British Airways (0344 493 0787 option 3, followed by option 3). They just gave me a full refund on our flights to HK on 7th February, but also gave options to rebook or take a flight to another destination.

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