LATAM drop its flat-bed Frankfurt to Madrid flight …. not that it matters now

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• Kevin says:

  8 Feb8 February 05:50

  Isn’t Latam leaving OW at the end of April, or have they changed it again?

  • Marcw says:

    8 Feb8 February 09:02

    That’s correct

  • immernoch says:

    8 Feb8 February 09:39

    I was under the impression it was the end of April too – Rob wrote about this here: https://headforpoints.com/2020/02/01/latam-leaving-oneworld-alliance-on-30th-april/

    As I’ll be travelling during April on the FRA-MAD route, I hope it hasn’t been brought forward. Can anyone confirm?

• pauldb says:

  8 Feb8 February 06:35

  OT: I received my Clubcard Plus credit card yesterday and wow it is ugly. Would go better in my three year old’s toy checkout. Hard to believe they made so little effort (plain blue, white text, random fonts) – maybe they’re hoping you don’t take it out of your wallet.

  • Jonathan says:

    8 Feb8 February 09:44

    Even though they’re good for rewards (very good in the past) Tesco bank cards don’t have the best designs in the world.

• HayMow says:

  8 Feb8 February 06:38

  RED/Draginpass – mine has dropped to Silver not Gold – is that right? (I haven’t used it nor my passes in an airport yet.) Dragonpass app still shows I can buy at $10 as you said though, but RED shows $25 for Silver now, but at £20 equivalent still not bad.
  [NB. your main headline shows €10 not $10.]

  • Hibeeal says:

    8 Feb8 February 06:51

    Mine also now silver but can still buy at $10 from ragonpass

  • Mikel says:

    8 Feb8 February 08:09

    Same here, silver

  • Brian W says:

    8 Feb8 February 11:04

    Mine changed to ‘Classic’ the day after my trial started but I’m still able to purchase entries for $10 which is all that matters!

    At least Revolut still come in handy for some things.

• Greg says:

  8 Feb8 February 07:38

  Can these passes only be used by the purchaser?
  Or can we buy in some for others to use?

  • Rob says:

    8 Feb8 February 09:37

    User only.

• Graham Walsh says:

  8 Feb8 February 07:42

  I’m at T5 tomorrow. I’ll see if I have time to head there.

  • The Original Nick says:

    8 Feb8 February 08:32

    I’m at T5 Thursday so I’ll pop in if you don’t.

    • a says:

      8 Feb8 February 08:52

      It was on the lounge reception desk, on the left hand side

• Go says:

  8 Feb8 February 08:02

  Question on Virgin Atlantic credit card. This month my miles were capped at 1.5xcredit limit (pathetically low). I lost about 15,000 miles as a result. I have earned above this cap virtually every month previously. I remember this was mentioned in a previous article but have no recollection of Virgin telling me they would start this. Have I grounds for complaint or was this always part of their rules and they simply didn’t impose it.

  • stevenhp1987 says:

    8 Feb8 February 08:49

    An email was sent on 12tb December with notice of the changes.

    If you never got the email, then I’d raise a formal complaint. Its a new, and material, change in the terms and conditions.

    The email may have been in your junk mail or it may never have been sent. I don’t know enough about the former but I would have thought snail mail would have been more appropriate for a notice if variation so you should definitely complain.

    • G says:

      8 Feb8 February 08:59

      Yes this. The onus is on them to prove that they delivered the message to you not the other way round. The only question is whether you’ll win the complaint but they’ll look at your account and decide they don’t want you as a customer. Always my worry with complaining about things like this if it’s a card that I’d be upset to lose?

      • Munch says:

        8 Feb8 February 09:07

        I’d be interested to know if anyone wins their claim. Again had no email and lost points in the last statement. I did request a credit limit increase which was immediately approved but will still complain regarding the change of terms.

        • Freddy says:

          8 Feb8 February 09:59

          Ouch! Just checked my statement and spent £8k through the card but restricted to 3150 odd points due to the credit limit. Didn’t get notified but it’s all curve paying the seagulls so won’t complain. May look to get the premium IHG card in the circumstances

      • Rob says:

        8 Feb8 February 09:32

        As someone who sends over 1 million emails per month, I can tell you that many are sent which simply never arrive due to ISPs treating them as spam and not even delivering them. The spam in your spam box is only a fraction of what was sent to you – most is blocked eh route.

        • Lady London says:

          8 Feb8 February 16:44

          Yahoo have blocked you, and 2 other excellent companies that just happen to have large mailing lists used from a few time a week to once or twice a month, from sending me messages.

          There is nothing I can do as each time I’ve complained to Yahoo they claim I’ve blocked you all as senders. Never blocked any sender in my life and even checked to see if I’d done any accidenbtally. Nor have I ever marked any email from these senders as spam – I WANT to receive emails from these senders including headforpoints.

          For this reason I’m slowly registering anything new under gmaill email addresses. Eventually I’ll just leave yahoo to die but it’s a long process.

          very, very annoying that as an ISP Yahoo won’t take responsibility for what they’re doing and fix it.

        • Shoestring says:

          8 Feb8 February 21:32

          LL – Yahoo is like 20 years ago

          move on

        • Lady London says:

          8 Feb8 February 23:49

          You are right @Shoestring. It just takes awhile to detach. Now if I could only make sense of sorting out tags/folders in Gmail….!

    • G says:

      8 Feb8 February 09:06

      And to fully answer your question no this was not an original part of the terms at all. Original terms fully allowed what you did. They changed it for new customers in Dec, and told some(!) existing customers about it.

      • Lady London says:

        8 Feb8 February 16:45

        The onus is on them to prove you received any notification.

        • EwanG says:

          8 Feb8 February 20:07

          And there are tools for them to prove the email has been received and opened, deleted etc. So not acceptable for them just to be saying it was sent!
          FWIW I have never received notification about this change. Admittedly with the decent credit limit on this card I don’t think I have ever cycled more than my limit anyway, but if I do in future I need to have been given notice about this change for it to be effective!

        • Rob says:

          8 Feb8 February 21:05

          They can show the email was sent. Tough if you don’t open it. It is not their fault if your ISP treats it as spam. It is actually more effective than a letter because it is probably tougher to prove that a letter was sent!

          I suppose you could argue that they should have written to anyone who did not open the email.

  • Shoestring says:

    8 Feb8 February 21:18

    too much bleating here from people who abused the system – no personal problem there – but don’t like getting found out/ countered

    just move on

    • Freddy says:

      8 Feb8 February 22:18

      Increasing credit limit was painless – done online and now doubled so will continue using 🙂

• F99 says:

  8 Feb8 February 08:29

  “ plus a flat bed seat for the trip, you can see why it was a popular option for aviation enthusiasts keen to try something different.”

  Do these aviation enthusiasts not have a flat bed at home?

  • Rob says:

    8 Feb8 February 09:34

    That’s not how it works 🙂

• Simon says:

  8 Feb8 February 08:50

  OT: Curve Metal

  So I upgraded to metal have an hsbc pwe and capital on tap card connected. Everytime I try to pay hmrc on either card I get a txt or notification of the payment going through, then at the last second the payment fails. Amount is within limits etc. Anyone else have this issue with curve metal. My non metal on was fine…

  • Rob says:

    8 Feb8 February 09:33

    I had a Curve Metal tax payment fail yesterday, was not previously an issue.

    • MD says:

      8 Feb8 February 09:48

      Uh oh…

This article is closed to new comments. Feel free to ask your question in the HfP forums.