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British Airways will refund ALL flights to 31st May for a voucher – but should you say no?

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Finally ….. British Airways has seen the light and is now allowing you to cancel ALL flights up to 31st May, in return for a travel voucher.

However …. I am not convinced you should accept.

Let me explain.

Here is the British Airways ‘Book With Confidence’ website.

British Airways BA 777X 777 9X

These are the new rules:

If you are travelling between 14th March and 31st May, you can refund your flight for a British Airways e-voucher irrespective of when you booked.  No refunds are on offer for flights beyond 31st May.

If you are travelling between 1st June and 31st December 2020, you can refund your flight for a British Airways e-voucher if you booked between 3rd March and 31st May

The voucher is valid for 12 months from the date of your original flight

The voucher can be used on any route, not necessarily the one you originally booked

This applies to both British Airways marketed flights and BA Holidays bookings, although Comair and SUN-AIR are exempt

You cannot claim if you have already started your journey

Flight cancellations can be made until the close of check-in, whilst BA Holidays bookings must be cancelled within 48 hours of departure

Anyone who has already cancelled their booking and lost money cannot retrospectively request a voucher

You can also change your flight dates without any change fees, although you have to pay the fare difference.

The small print on how the voucher works is on the ‘Book With Confidence’ website.

British Airways Book With Confidence

But …. but …. but …. perhaps you should wait?

I know this sounds contrarian.  Many of you have been on tenterhooks waiting for a decision like this to allow you to cancel your trip.

And yet ….

The EU has agreed the terms of a deal to allow airlines to cancel flights without losing their slots.

Next week, British Airways is likely cut anything from 25% to 100% of its scheduled flights – probably around 50% given what Lufthansa is doing.   If your flight is cancelled, you are entitled to a full refund IN CASH.  No messing around with e-vouchers.

By taking the refund now, you are also giving up your right to potential EC261 compensation if you were due to travel within 14 days of the cancellation being made.

Unless you are travelling in the next 4-5 days, you might want to think about waiting in case you end up missing out on a full cash refund.

Of course, there is also a risk that British Airways withdraws this offer and you can no longer refund your ticket at all.

It’s up to you.


How to earn Avios from UK credit cards

How to earn Avios from UK credit cards (April 2025)

As a reminder, there are various ways of earning Avios points from UK credit cards.  Many cards also have generous sign-up bonuses!

In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.

You qualify for the bonus on these cards even if you have a British Airways American Express card:

Barclaycard Avios Plus card

Barclaycard Avios Plus Mastercard

Get 25,000 Avios for signing up and an upgrade voucher at £10,000 Read our full review

Barclaycard Avios card

Barclaycard Avios Mastercard

Get 5,000 Avios for signing up and an upgrade voucher at £20,000 Read our full review

There are two official British Airways American Express cards with attractive sign-up bonuses:

British Airways American Express Premium Plus

30,000 Avios and the famous annual 2-4-1 voucher Read our full review

British Airways American Express

5,000 Avios for signing up and an Economy 2-4-1 voucher for spending £15,000 Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points. These points convert at 1:1 into Avios.

American Express Preferred Rewards Gold

Your best beginner’s card – 30,000 points, FREE for a year & four airport lounge passes Read our full review

The Platinum Card from American Express

80,000 bonus points and great travel benefits – for a large fee Read our full review

Run your own business?

We recommend Capital on Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, and the standard card is FREE. Capital on Tap cards also have no FX fees.

Capital on Tap Visa

NO annual fee, NO FX fees and points worth 1 Avios per £1 Read our full review

Capital on Tap Pro Visa

10,500 points (=10,500 Avios) plus good benefits Read our full review

There is also a British Airways American Express card for small businesses:

British Airways American Express Accelerating Business

30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review

There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.

American Express Business Platinum

50,000 points when you sign-up and an annual £200 Amex Travel credit Read our full review

American Express Business Gold

20,000 points sign-up bonus and FREE for a year Read our full review

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

Comments (857)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Help says:

    Does anyone know if the e-voucher BA is offering artificially extends an expiring companion voucher, and if so by how long? Or do I just get back the expiring companion voucher

  • Ivo says:

    Hi Shoestring,

    If I click on “cancellation options for this booking” in MMB, I get the following:

    We are unable to process a refund for you online. Please contact us for all refund enquiries.

    It’s an Avios booking to Tokyo using a 241 for mid May. Can you please advise?

    Many thanks.

    • Ivo says:

      I got the process, what I am trying to say is that I think the option is disabled. At least for me.

      If I click on “cancellation options for this booking” in MMB, I get the following:

      We are unable to process a refund for you online. Please contact us for all refund enquiries

      • Shoestring says:

        that’s presumably because the flight’s not cancelled yet, I guess you’d have to call them

        I thought @Anna managed to cancel her 2-4-1?

        • Ivo says:

          I see perhaps that’s it. Thanks.

        • Anna says:

          I cancelled two – F to MIA was greyed out so cancelled by calling You First, refund will take 10 days apparently. 2nd in CW to GCM able to cancel online using the “workaround”, needed to go in and out of the booking a couple of times but it worked in the end. Still need to cancel a return leg which gives me the message that the person who booked it needs to log in even though I am that person! But that’s not till April 24th so BA may well cancel before then.

  • Julian says:

    I’ve had a message from BA saying that my flights and holidays to May are cancelled and will be fully refunded to my card even if I’ve requested a voucher.

  • Jack says:

    Are subsequent flights on the same booking after the cancelled flight, also cancelled or do you need to do something else with them??

    ie a transatlantic then a domestic, the latter is still showing as okay?

  • Scott Jones says:

    Hi
    I paid by credit card, when the calculate cash refund using above solution, it’s says total cash refund is £1000, I paid over £6000 for 8 flights.
    Any idea why this is happening

    • Anna says:

      What were the terms of your original booking? Unless fully flexible you may not get it all back, sounds like you may only be entitled to the tax element.

  • Matt B says:

    Got my refund today for our easter holiday, that’s a relief, just need to get through to insurance regarding one of our hotels. Anyone had any luck so far with whomever underwrites the Natwest premier account travel insurance?

  • Scott Jones says:

    Hi all
    I paid by credit card, when the calculate cash refund using above solution, it’s says total cash refund is £1000, I paid over £6000 for 8 flights.
    Any idea why this is happening

    • Rob says:

      This method ONLY works if a) BA has cancelled your flights and you have been emailed to tell you this or b) you are cancelling an Avios ticket.

      You can’t cancel for cash if your flight is still showing as going.

  • Neil Macdonald says:

    I was due to fly to Miami on a 2-4-1. The voucher was set to expire at the end of March had it not been used. I managed to move my flights to the end of March, but have now decided to cancel and get a voucher. BA assured me that if I took this option, it would honour the 2-4-1. So in my case, it makes sense to take the voucher. If I cancelled completely, I would lose the voucher (though I did hear the voucher were being extended for 6 months).

    I requested the voucher on Saturday, I received an email on Wednesday acknowledging the request and promising the voucher within 7 days.

    Can you offer any clarity to this process Rob?

    • Neil Macdonald says:

      If I cancelled completely, I would lose the 2-4-1 (though I did hear the 2-4-1’s were being extended for 6 months).

      Just to clear up any confusion

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