We haven’t covered the great British Airways refund saga for some time, but we are returning to it today.
There is some good, potentially great, news.
If your Avios flight is cancelled, you can now rebook your trip via ba.com for any date even if Avios seats are not available.
You can see confirmation of this here – see the 28th April update. I admit that the wording is not clear, but this is what the terms mean.
None of the HfP team have any ‘cancelled but not refunded’ Avios flights at present so we haven’t been able to test this personally. However, this is what we understand happens.
Simply go into ‘Manage My Booking’ and select the rebooking option. You should be offered a flight on the same route on any day where a service is due to operate, up to 12 months from the date your ticket was originally issued.
This rule could catch you out, since you cannot move your flight more than a year from, give or take a few days, the day you made your booking. If you booked 355 days ahead then you’re stuffed.
We are still unsure of the exact rules. However:
if you are using a 2-4-1 voucher, it seems that you must still be operating within the validity dates of the voucher
if your trip was on off-peak dates, you will only be offered off-peak dates to rebook
If you don’t see this for any reason, you will need to call up and potentially quote the rule change referenced above.
There must, obviously, be cash seats available for the flight you want. You are rebooked into a cash ‘bucket’ which may even earn you Avios and tier points back. A reader sent me an example where he was offered a BA codeshare on Loganair for rebooking, which cannot ever be booked with Avios.
Remember that this policy only applies if your flight is cancelled and you have not selected a ‘Book with Confidence’ voucher instead. If your flight is not cancelled but you no longer wish to travel, your only option is to take the ‘Book with Confidence’ voucher or a standard refund, paying the £35 fee.
This new policy is obviously open to abuse but it is a generous move by British Airways and hopefully it will be used as intended.
How to earn Avios from UK credit cards (June 2022)
As a reminder, there are various ways of earning Avios points from UK credit cards. Many cards also have generous sign-up bonuses!
In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards.
Until 18th July 2022 there is an astonishing special offer on these cards. You get 50,000 Avios on the Avios Plus Mastercard and 10,000 Avios on the free Avios Mastercard. You can apply here. We strongly recommend getting the Avios Plus card whilst this offer is running.
You qualify for the bonus on these cards even if you have a British Airways American Express card:
There are two official British Airways American Express cards with attractive sign-up bonuses:
You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points.
SPECIAL OFFER: The sign-up bonus on Amex Gold is increased from 20,000 Membership Rewards points to 30,000 Membership Rewards points until 19th July 2022. This card is free for the first year.
Run your own business?
We recommend Capital On Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, along with a sign-up bonus worth 10,000 Avios.
You should also consider the British Airways Accelerating Business credit card. This is open to sole traders as well as limited companies and has a 30,000 Avios sign-up bonus.
There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.
Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.
(Want to earn more Avios? Click here to visit our home page for our latest articles on earning and spending your Avios points and click here to see how to earn more Avios this month from offers and promotions.)