We haven’t covered the great British Airways refund saga for some time, but we are returning to it today.
There is some good, potentially great, news.
If your Avios flight is cancelled, you can now rebook your trip via ba.com for any date even if Avios seats are not available.
You can see confirmation of this here – see the 28th April update. I admit that the wording is not clear, but this is what the terms mean.
None of the HFP team have any ‘cancelled but not refunded’ Avios flights at present so we haven’t been able to test this personally. However, this is what we understand happens.
Simply go into ‘Manage My Booking’ and select the rebooking option. You should be offered a flight on the same route on any day where a service is due to operate, up to 12 months from the date your ticket was originally issued.
(This rule could catch you out, since you cannot move your flight more than a year from, give or take a few days, the day you made your booking. If you booked 355 days ahead then you’re stuffed!)
We are still unsure of the exact rules. However:
if you are using a 2-4-1 voucher, it seems that you must still be operating within the validity dates of the voucher
if your trip was on off-peak dates, you will only be offered off-peak dates to rebook
If you don’t see this for any reason, you will need to call up and potentially quote the rule change referenced above.
There must, obviously, be cash seats available for the flight you want. You are rebooked into a cash ‘bucket’ which may even earn you Avios and tier points back. A reader sent me an example where he was offered a BA codeshare on Loganair for rebooking, which cannot ever be booked with Avios.
Remember that this policy only applies if your flight is cancelled and you have not selected a ‘Book with Confidence’ voucher instead. If your flight is not cancelled but you no longer wish to travel, your only option is to take the ‘Book with Confidence’ voucher or a standard refund, paying the £35 fee.
This new policy is obviously open to abuse but it is a generous move by British Airways and hopefully it will be used as intended.
(Want to earn more Avios? Click here to visit our home page for the latest articles on earning and spending your Avios points and click here to see how to earn more Avios from current offers and promotions.)