Avios flight cancelled? You can rebook for ANY date, even if Avios seats are not available

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• David says:

  7 May7 May 12:21

  Meant to mention that the original flight I booked in April was for July.

• Karen says:

  7 May7 May 12:31

  I have a one-way avio flight cancelled and there’s the ‘change date’ option. However, I tried to rebook to the dates that I know reward and/or cash tickets exist (checked on BA website) but it shows ‘There is no availability for selected date. Please change your date.’ Wonder why?…

  • steven says:

    7 May7 May 14:40

    Same. However, yesterday before it was actually cancelled I could move my flight to any date up to the expiry date of the 2for1 I was using. Today after cancelation that is not the case and the only option is to cancel.

    • babyg says:

      7 May7 May 15:12

      I asked the same thing on flyertalk, sometimes ba.com takes a while to reflect changes – if your flight was just cancelled i would wait another day or so, note i rang up today and had my AVIOS with 2-4-1 booking re-booked as it didnt quite work via manage my booking – i could only select up to 7 of APRIL 2021 – which i think was the original 2 year expiry of my voucher, and the MMB didn’t take into acc the 6 month extension), but its still possible to do if you phone up.

      • Karen says:

        7 May7 May 18:42

        How did you manage to talk to BA? When I selected avio ticket option over the phone it always says ‘we are unable to take your call ar the moment’ and automatically hangs up…

        • babyg says:

          7 May7 May 20:17

          I rung at 11.30 – 25 mins to get through, lucky im guessing…

• LetDownbyBA says:

  7 May7 May 18:28

  Having booked 11 months out (Avios in F, 2-4-1) on a now cancelled flight, I’m told I can only rebook on any revenue ticket to the start of July…. Unlikely FCO will be recommending travel by then, nor will my destinations be open up by then. BAs policy is completely penalising those of us who desired premium cabins which are normally only available on long lead times. By the end of the summer (realistically the earliest anyone will be travelling) there is NO AVAILABILITY on my desired routes up to April 2021. My only option is to cancel my booking and take chances when May availability is issued. So basically delay by 12 months (which obviously may happen anyway due to pandemic, but would like to shoot for sooner). That is the price of advanced booking, and the uselessness of loyalty (BA Gold). VERY bad treatment by BA. I’ve flown a LOT with them, through good and bad experiences, and never been so harshly ‘computer says no’ treated before. I don’t know why I bothered to pay them £000 when I could have gone by Easyjet or Norwegian to nearly all of my destinations… Part of the reason is for the normally good recovery when things go wrong. Feel very very let down

  • babyg says:

    7 May7 May 20:15

    Not sure id agree you were let down, you are being offered better option than the terms of when you bought your ticket? Its not BA’s fault they cant fly, they have made their re-booking options MUCH better than they were 10 days ago, as in your case i believe BA are bound by IATA rules, where your ticket is only valid for one year from the date of issue. Had you flown one leg, it would be one year from the date you flew that first leg, so they are stuck.

    I think most people would choose to fly BA shorthaul if they were GOLD over Easy-jet/Norwegian (free lounge, free seat selection etc).

    BA were pretty poor at the start of this, but they have definitely turned a corner when it comes to their customers, shame the same can not be said about the way they are treating their staff/redundancies.

• Ian says:

  8 May8 May 10:36

  1st Booked using 241 to US but cancelled by BA.
  Not able to book as no avios seats available in bc First only for cash.
  Does look like you can open seats online and not able to get through on phone

  • Ian says:

    8 May8 May 10:37

    Sorry. Does not look like you can open seats on line

• IaN says:

  8 May8 May 11:31

  It is 1 year from the date the ticket was issued NOT the date of the flight As most HFP users book up to a year in advance this is not helpful
  I discussed and clarified this with BA this morning

• Alex says:

  11 May11 May 12:41

  Would a cash ticket+avios upgrade fall under this policy?
  In other words, if I have a cash ticket now, I will upgrade it to Club with avios, and then if the flight is cancelled would I be able to rebook in Club for any date where no Club Avios redemption is available (but cash tickets in Club are available)?
  Or would BA ask me to pay for the difference in price for PE fares?
  Or would they not let me rebook at all in Club?

  Thanks

• Gavin Taylor says:

  12 May12 May 12:28

  My AVIOS booking was cancelled, I tried using ‘Mange my booking’ but it wouldn’t allow access to the change flight option, so I called up BA to change the booking.

  BA would not let me book for any day and said there needed to be availability, so I took a refund instead.

  • Rob says:

    12 May12 May 13:44

    Not right. I know someone who rebooked 4 x First Class Kuala Lumpur tickets yesterday for prime dates with no availability.

• Matt says:

  12 May12 May 18:26

  Flights to KL in June cancelled. Phoned up BA and got through in about 30 mins. I managed to rebook for Easter 2021 using 2-4-1 voucher. First out, Club back. No issues at all although took the agent about 20 mins to do and i had to use the reference to the BA update on 28 April as the garnet wasn’t aware. Very helpful and nice chap.

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