Avios flight cancelled? You can rebook for ANY date, even if Avios seats are not available

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• Jim Paterson says:

  5 May5 May 13:38

  My original booking was a 2 for 1 business class booking LHR to Bangkok and returning Singapore to LHR. I telephoned this morning and tried to get an outward booking to Bangkok again for February net year. Their is no Avaios availability outward but no problem for the return from Singapore. I was told that as no availability is shown, I would have to telephone the commercial sales to get this done. I was transferred and then cut off. This was after 6 calls and just under 1 hour on the phone after I eventually got through. Will have to try again this afternoon.

• jamesj says:

  5 May5 May 13:38

  I don’t really understand the article, I had a return leg ATL-EDI cancelled when I was out in the US in March, having already flown out there.
  I got a voucher and BA told me I had to lodge a complaint if I want the avios back instead, they told me I could use that voucher for anything. Not much benefit to me to get a return flight ATL-EDI now?

• Dave T says:

  5 May5 May 15:42

  Our flights to SIN were cancelled, the return was due tomorrow but we get no options in MMB it always says to call – we havent been able to get through for 2 months – its concerning that all the reward seats will be gone by the time we get through, we dont even get put on hold just cut off

  Its great to hear that any cash seats could be used with this 241 voucher but our third person is on a lloyds and they have just said to me that there must be availability in rewards or they can book it

  any thoughts on why we cant select new dates without calling?

• Reggie says:

  5 May5 May 16:30

  Appreciate all the great advise from the BA Avios Pros out there. As a newbie to this and having booked by first Avios flight with 241 Companion fare could I please ask some advice.
  We booked a Business flight MAN to Delhi return for Sept. Flight not yet cancelled but our trip has been. Not able to head back to the same destination within 18 months. Is there an advantage to wait until our flights are cancelled ? Is it possible to change destination and get companion fare voucher?

  • Genghis says:

    5 May5 May 16:48

    If you don’t need the avios or the 241 to rebook something else, I’d wait until BA (may) cancel and then you don’t pay your 2 x £35 cancellation fees. You’ve an option to cancel yourself for 2 x £35 until t-24h.

• Ronald Ross says:

  5 May5 May 18:19

  Late last year I booked a BA Holiday, flight and car, from GLA to LAX via LHR. Travelling out 26 June and returning 18 July. I paid the full cost of £1509.36.

  Getting a bit worried about my holiday I called BA holidays on Monday 4 and the Customer Service agent advised me that my flights were still going ahead and he could not advise me any further. He advised that he could return the over payment of £1209.36 and it was back on my Amex BA premium card today, Tuesday 5 May

  I now have until 5 June to make a decision and I can either pay the balance if the flight is going ahead or get my £300 in vouchers if the flight goes ahead or £300 refunded if it is cancelled.

  • Paul says:

    5 May5 May 18:24

    So they let you have ‘the balance’ back and just held the original deposit? I think I’ll give that a shot, only paid an extra £300 on top of deposit, to collect bonus Avios obviously, but IF mine still isn’t cancelled by due date, SEA on 3rd June minus 3 weeks, then I’ll only be lumbered with the £300 in vouchers. Cash is king for me at the moment.

• Ali says:

  5 May5 May 19:37

  So it’s definitive that we can’t get a refund for cash tickets even if we call in? My wife and I got 2 expensive tickets and upgraded ti business with avios. This was before we had earned our 2-4-1 voucher. I’ve been trying to call but just get hung up on.

• Adrian says:

  5 May5 May 23:35

  BA have seemingly tightened this up a bit since this morning.
  I phoned up. I could book into any day (peak or off peak) and was able to use revenue booking classes but only to 12 months from the date they were originally ticketed (the CS advisor checked the date that I originally booked the flights). Very good service.
  Also my refund for my other flight was processed immediately as it was a “simple refund” so it did not have to go through the manual process that the last one did.

• Callum says:

  6 May6 May 08:53

  If I book a 241 flight for this year which is likely to be cancelled, will this change allow me to book the date I want next year using the 241?

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