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Avios flight cancelled? You can rebook for ANY date, even if Avios seats are not available

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We haven’t covered the great British Airways refund saga for some time, but we are returning to it today.

There is some good, potentially great, news.

If your Avios flight is cancelled, you can now rebook your trip via ba.com for any date even if Avios seats are not available.

You can see confirmation of this here – see the 28th April update.  I admit that the wording is not clear, but this is what the terms mean.

Avios wing 14

None of the HfP team have any ‘cancelled but not refunded’ Avios flights at present so we haven’t been able to test this personally.  However, this is what we understand happens.

Simply go into ‘Manage My Booking’ and select the rebooking option.  You should be offered a flight on the same route on any day where a service is due to operate, up to 12 months from the date your ticket was originally issued.

This rule could catch you out, since you cannot move your flight more than a year from, give or take a few days, the day you made your booking. If you booked 355 days ahead then you’re stuffed.

We are still unsure of the exact rules.  However:

if you are using a 2-4-1 voucher, it seems that you must still be operating within the validity dates of the voucher

if your trip was on off-peak dates, you will only be offered off-peak dates to rebook

If you don’t see this for any reason, you will need to call up and potentially quote the rule change referenced above.

There must, obviously, be cash seats available for the flight you want.  You are rebooked into a cash ‘bucket’ which may even earn you Avios and tier points back.  A reader sent me an example where he was offered a BA codeshare on Loganair for rebooking, which cannot ever be booked with Avios.

Remember that this policy only applies if your flight is cancelled and you have not selected a ‘Book with Confidence’ voucher instead.   If your flight is not cancelled but you no longer wish to travel, your only option is to take the ‘Book with Confidence’ voucher or a standard refund, paying the £35 fee.

This new policy is obviously open to abuse but it is a generous move by British Airways and hopefully it will be used as intended.


British Airways BA Amex American Express

How to earn Avios from UK credit cards (September 2021)

As a reminder, there are various ways of earning Avios from UK credit cards.  Many cards also have generous sign-up bonuses!

There are two official British Airways American Express cards. Both have increased sign-up bonuses until 2nd November 2021:

British Airways BA Amex American Express card

British Airways American Express

10,000 Avios for signing up, no annual fee and an Economy 241 voucher for spending ….. Read our full review

British Airways BA Premium Plus American Express Amex credit card

British Airways American Express Premium Plus

40,000 Avios and the UK’s most valuable credit card perk – the 2-4-1 companion voucher Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points, such as:

Nectar American Express

American Express Preferred Rewards Gold

Your best beginner’s card – 30,000 points, FREE for a year & two airport lounge passes Read our full review

American Express Platinum card Amex

The Platinum Card from American Express

60,000 points and an unbeatable set of travel benefits – for a fee Read our full review

The 30,000 points bonus on Amex Gold runs to 9th November 2021. The 60,000 points bonus on The Platinum Card runs to 2nd November 2021.

Run your own business?

We recommend Capital On Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card:

Capital On Tap Business Rewards Visa

The most generous Avios Visa or Mastercard for a limited company Read our full review

You should also consider the British Airways Accelerating Business credit card. This is open to sole traders as well as limited companies. This card has a limited time offer of 60,000 Avios when you sign up:

British Airways Accelerating Business American Express card

British Airways Accelerating Business American Express

60,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

(Want to earn more Avios?  Click here to visit our home page for our latest articles on earning and spending your Avios points and click here to see how to earn more Avios this month from offers and promotions.)

Comments (157)

  • The other Kevin says:

    This definitely does not work for me. Had an Avios flight cancelled yesterday. I do have the re-booking option but it gives me a full year calendar with no indication of availability which you have to try each day to see what is available. Days with cash only flights say no availability and days with avios availability are the only ones that can be booked.

  • Paul Morris says:

    I originally booked a CW seat to Santiago, Chile on 23/7/19 for 5/6/20, I then later upgraded this to First when the seat was opened up, would my rebooking options be based around the date the flight was booked or when the upgrade change was applied? This was using a 2-4-1 Companion Voucher.

  • Olive Lee says:

    I had 2 avios+cash flights cancelled by BA, I went for a refund route rather than rebooking. After almost 4 weeks I received avios back to my BA account, however no cash refunded to my bank account since then.
    I just phoned BA call center several times, but apparently the calls were ended automatically if you went for enquiries about refund. In case if no one share it yet, I found there is a live chatbot on COVID-19 page, you just keep keying in “Please transfer me to a live agent” then it will have a real person to deal with your enquiry. Much quicker than waiting on the call.

  • mr_jetlag says:

    This also works for OnBusiness bookings – I managed to rebook our Billund flights in June to August bank holiday without issues. Dates all the way to Feb next year were available, but I thought I’d roll the dice.

  • Martin says:

    What numbers are you using to call BA? Whenever I call on 080727800, no matter which option I choose, I simply get an automated message and get cut off. I have been trying for days to get refunds on Aviios flights cancelled over two weeks ago.

    • Martin says:

      I have finally managed to talk to somone who hopefully has sorted this out!

  • Gareth Hill says:

    What happens if my ticket (Capetown ) was booked 355 days in advance

  • Scott says:

    I had a flight cancelled for the RETURN leg of a 2-4-1 voucher (6 months gap), so the outbound was used (LHR-SIN in CW). The voucher expiry date was March this year, but was offered the chance to extend to the return leg by 6 months, but it needed availability. If I change again, I will lose the 2-4-1 voucher element

  • David says:

    I booked a First return in April, when there was lots of Avios availability, for my son as a treat to travel back to the UK from Sydney. Flight not surprisingly was cancelled this morning and I have managed to move the booking forward to next March, by which time hopefully he will be allowed to leave Australia. Very happy with this response from BA. Would have been impossible in normal times.

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