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Will the first British Airways Boeing 787-10 finally arrive today – or is it still buggy?

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It was at the British Airways Christmas media party last year that Alex Cruz announced that the new Boeing 787-10 aircraft would debut on the Atlanta route.  The first British Airways 787-10 was due to arrive in January.

As well as being a new aircraft type – albeit a variant of the existing British Airways Boeing 787-8 and Boeing 787-9 fleet – the Boeing 787-10 fleet is notable for being delivered with the new Club Suite business class seat.  It also has a First Class cabin which will have to compete with the more private Club Suite product.

Since January, delivery of the first aircraft has been pushed back several times, first to March and then April.  We gave up writing about it after that.

British Airways Boeing 787-10

It is now June and British Airways still hasn’t taken delivery.  Looking at comments on FlyerTalk, delivery has been due for several weeks now.  There are even rumours that BA’s second and third aircraft might arrive before the first.

Arrival of the aircraft, registration G-ZBLA, is now pencilled in at Heathrow for today, Thursday 18th June.  It wouldn’t be at all surprising if this was delayed even further, though.

Why is the first British Airways 787-10 delayed?

Whilst the coronavirus pandemic has been responsible for a fair share of disruption, it doesn’t appear to be the primary reason why British Airways is still waiting for G-ZBLA.

The aircraft was already due in January, three months before Boeing shut down the Charleston site where the 787-10 is manufactured.  Final assembly will have been completed well in advance of this shut down.  In fact, some Boeing 787-10s that were behind G-ZBLA in the assembly line have already been delivered to other customers.

The reason why BA’s 787-10 is delayed is likely to be a dispute over the quality of the aircraft.

Before any airline takes over an aircraft from the manufacturer it undertakes what is called a ‘customer acceptance flight’. This involves the airline staff taking the aircraft for a test flight at the manufacturing site to make sure everything is working as it should and that the quality is as expected. This article from the Airbus website explains a little more about the process, which takes 4-5 days in total.

If the airline is unhappy then the issues are rectified and the process repeated. The aircraft has already been flight-tested for safety before the customer acceptance flight, so it typically involves an airline making sure that everything about the aircraft, including interiors and engines, is as specified in the original contract.  Qatar Airways is infamous for rejecting aircraft at this stage in the process if the internal finish is not up to their exacting standards.

In this case, it looks like British Airways had not been satisfied with the work on G-ZBLA.  Frequent flights by the aircraft suggest that it has undergone numerous customer acceptance flights in recent weeks, with the latest being on 12th June.

BA’s dissatisfaction with its first 787-10 is not completely unexpected. Last year, The New York Times published an investigative piece that suggested that the Charleston plant where the 787-10 is made was experiencing production problems including poor workmanship and, in some cases, safety concerns. 

The blame is partly placed on the fact that Boeing was driven by tax incentives to move to Charleston despite the lack of suitably qualified employees in the area.  It also claimed that Qatar Airways will no longer allow its Boeing 787 aircraft to be assembled in Charleston.

What is layout of the Boeing 787-10?

When G-ZBLA does finally get delivered it will feature the new Club Suite business class seat.

The aircraft will have 8 First Class seats, 48 Club Suites, 35 World Traveller Plus seats and 165 World Traveller seats (click to enlarge):

British Aiways 787-10 seat map

It follows the recent trend of minimising the World Traveller cabin to allow British Airways to focus on premium passengers.  The airline is happy to lose the most price sensitive economy customers.

Whilst the Boeing 787-10 was originally due to fly to Atlanta, the disruption caused by the coronavirus and the limited routes British Airways is flying in the next few months may see it appearing elsewhere in the network.

There is obviously no media event to witness the arrival of the aircraft, but if it does arrive – and if British Airways releases some images – we will run them over the next few days.

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Comments (45)

  • Craig Vassie says:

    Boeing has always had build quality issues ever since it started using unemployed car assembly workers in Wichita to build wiring looms. The post-build testing was poor, and faulty wiring looms would get installed in Everett. Boring are always looking to shave production costs!
    Customer acceptance was a battleground and I imagine nothing has changed! BA will be struggling to get what they have paid for!
    The best build quality was Lockheed. Customer acceptance at Palmdale was an easy assignment!

    • marcw says:

      Love autocorrect: “If it ain’t Boring, I ain’t going”

    • Yuff says:

      Last time I heard Wichita mentioned was in Diamonds are forever by Willard Whyte…….

      • Mr(s) Entitled says:

        Seven Nation Army by White Stripes.

        I’m going to Wichita…..

        • Simon says:

          Planes, Trains & Automobiles. 😁 “Are you the shower curtain ring fella?”

  • Nick says:

    The delivery has already been delayed and will not be today. I don’t know why there’s even speculation in the article, we know it’s not happening. You can still write a ‘they’re all shit’ piece without having to resort to speculation about something that’s definitely not happening!

  • Journeying John says:

    Who cares? It will no doubt be amenity reduced, galley cramped, cheaply fitted on an airline that we should all be boycotting as a result of their consumer and employee hostile approach and simple lies in the marketing about what they deliver.

    • Ian says:

      I’m not sure why we “should” be boycotting BA. The truth is that most of us on this forum will still choose to fly with them.

      • Craig Vassie says:

        Sorry about the “Boring” typo! How apt!
        I will continue to fly BA because of the safety record. I’m more interested in the “getting there” than who has the best cabin service product. There are lots of airlines that I won’t fly on.
        I’m very concerned though at the cost cutting in BA, one effect of which is to see older more experienced cabin crew leave in droves. I’m far from confident how the “kids” on minimum wage in mixed fleet would perform in an emergency. No insult intended. I hope it never has to be tested.

      • SWWT says:

        Indeed, and I would argue the word boycott is misapplied here. Unless of course one feels really exercised regarding matters other than those associated directly with flying. If one deals in practicalities as I suspect most here do, then we will fly with whichever airline ticks our boxes according to a range of practical factors relevant at the time. I don’t particularly like BA for a range of reasons all of which are fairly common currency here and on similar sites, but I’m prepared to use them if it suits. It’s all about me and I make no apologies.
        I rank boycott as similar to loyalty. Invoking them involves more than a whiff of virtue signalling.

  • Lady London says:

    Wow. that seatmap just shows the relative misery of Economy travel today. 2/3rds of the passengers cramped into only 1/3rd of the available passenger space on the aircraft.

    • Lady London says:

      and 1/4 of the passengers on the aircraft (56) spreading themselves over 1/2 of the entire passenger space.

      • Andrew says:

        Suppose that makes sense – you’re getting twice as much space as an economy passenger on that basis. And mostly you’re paying four times as much for your ticket, so the other half of your ticket price is for lounges, inflight amenities and a higher crew ratio. And the airline makes the margin on that half of the ticket price and thus wants more premium passengers than not, hence this weighted model.

        • Colin MacKinnon says:

          Actually, Andrew, you get three times as much space.

          Imagine an aircraft that would carry 100 passengers and had 100m2 of space. One average this would be 1m2 per passenger.

          So if a quarter of the passengers – i.e. 25 – had half the space – 50m2, then they would have 2m2 each.

          If the other three-quarters had the other half of the space, then it would be 75 passengers in 50m2 = 0.66m2 per passenger.

          So 2m versus 0.66 = 3 times as much space.

          That’s why I am happy to pay up to twice the economy price for twice the space! The rest of the ticket components are fripperies.

      • mvcvz says:

        Gosh. Those who pay more get a better experience. Just goddamn that new-fangled capitalism.

  • Alex W says:

    Reminds me when we collected a jet from waste-o-space and the customer pilot got asked to complete the flight test on the way home. It landed with multiple flight control system malfunctions.

  • Remo says:

    Hehe! After I saw the documentation from Al Jazeera ” the broken dreams” for me it was just a question if time until such things happen. Poor workmanship, drunk workers, drug using people in the company, the own employees would avoid such poor made airplanes I said Thank you very much to Boeing planes from there!!! I will never enter a plane made in Charleston! But everybody was laughing about my decision!!!

  • ChrisC says:

    So the woman with the white gloves (from the Very British Airline) actually does have some power!

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