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British Airways changes its ‘Book with Confidence’ policy (again)

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British Airways has once again changed its ‘Book with Confidence’ policy

This latest change covers bookings made before 3rd March.  There are no new changes for bookings made on or after 3rd March.

Full details are on ba.com here.

British Airways Book with Confidence extended

What has changed if you booked before coronavirus?

If you booked before 3rd March 2020, you can now change your booking for another date, or request a Future Travel Voucher, as long as your outbound flight is due to be taken by 10th January 2021.

The previous deadline was 31st October 2020.

You will need to pay any fare difference if you change your dates.

What is the position for other travellers?

The current policy waives the change fee for new bookings made from 3rd March for travel due to be completed by 31st August 2021

You will have to pay any difference in fare, however.

Alternatively, you can exchange the value of your ticket for a Future Travel Voucher valid until 30th April 2022.  Remember that, for bookings made purely with cash and with no Avios element, these vouchers now come as an eVoucher and can be used online without having to call British Airways.

British Airways book with confidence extended

Note that there is a difference here:

Booked before 3rd March?  You can change your flight, or request a voucher, if you are beginning your trip on or before 10th January 2021

Booked on or after 3rd March?  You can change your flight, or request a voucher, if you are due to complete your travel by 31st August 2021

In reality, the gap here is now very narrow.  The only people in limbo are those who booked in the final few weeks before 3rd March for travel right at the edge of the 355 day booking window.

The number of people in this position holding cash tickets (Avios tickets are refundable anyway) will be tiny.  So tiny, in fact, that I don’t understand why British Airways doesn’t merge the two policies into one.  The situation is more complex now than it needs to be.

Remember that British Airways is legally required to offer a full cash refund if it cancels flights.  Before requesting a refund via a travel voucher, you may prefer to wait to see if your flight is cancelled, allowing you to ask for cash.

Full details of the ‘Book with Confidence’ guarantee are on ba.com here.

Comments (40)

  • Alex Sm says:

    Two questions:

    1) will BA pay the fare difference back to a passenger if the new fare is lower than the original one?

    2) why does BA not offer a small bonus on top of the voucher as all other reasonable airlines do (from Aer Lingus and Aegean to Aeroflot and Qatar) – this would incentivise people to take up vouchers

    • ChrisC says:

      1. If it’s small yes if not then another voucher. From my memory of reading elsewhere the threshold seems to be the £10-£20 mark.

      2. Because it does not need to. People don’t need an incentive to take up a voucher if they themselves cancel a flight because the alternative is a very small refund compared to retaining the full value in a voucher.

  • Andy Green says:

    I have business flights from Oslo to Sydney via LHR booked for December 17th . We made this booking in January 2020.

    With Australia having closed their borders will BA cancel this flight? I’m assuming that no flights are actually operating at present to Australia. Does anyone have any knowledge of when these flights will be cancelled because I’d like to take the money back and book virgin flights to cape town if the South African Government let the Brits in for Christmas !

    • Alanr says:

      I had a BA flight to Kuala Lumpur next month that was cancelled approximately four weeks in advance. It might be similar for Sydney flights.

      There are flights operating to Australia but not BA.