British Airways has doubled the amount of time by which it can change your flight schedule before you can request a refund.
This could prove troublesome for some passengers, especially on short haul flights.
A schedule change is when your flight time changes but the flight is still operating. This is treated differently to a flight cancellation.
Previously, any change in schedule that meant your flight was moved by more than than TWO hours would have triggered the option for rebooking or a full refund.
The new rule of FOUR hours was quietly introduced a few weeks ago in the Standard Customer Guidelines for the travel trade. You can see it on ba.com here.
You have three options when British Airways changes your flight timings:
Option 1: Rebooking onto any BA operated service from the same departure and to the same destination, within two days of your original departure date
Option 2: Rebooking onto any joint venture partner flight, again from the same departure and to the same destination, within two days of your original departure date.
This means you can rebook American Airlines, Finnair or Iberia for transatlantic flights, Japan Airlines, Finnair or Iberia for flights to Japan and Qatar Airways for flights to Qatar.
Option 3: Full or part refund of the flight or flights. This option is ONLY available if your flight time has changed by more than 240 minutes, including from origin to destination if it includes connecting flights.
Options 1 and 2 are available for ANY flight retimings. The BA guidelines do not set any minimum delay. Option 3, for a full refund, now only applies to time changes of four hours or more.
This change will hit short-haul passengers the hardest, where a difference of four hours can mean missing a business meeting entirely or take a significant chunk out of a weekend break.
How to earn Avios from UK credit cards (December 2022)
As a reminder, there are various ways of earning Avios points from UK credit cards. Many cards also have generous sign-up bonuses!
In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.
You qualify for the bonus on these cards even if you have a British Airways American Express card:
There are two official British Airways American Express cards with attractive sign-up bonuses:
You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points.
Run your own business?
We recommend Capital On Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, along with a sign-up bonus worth 10,500 Avios.
You should also consider the British Airways Accelerating Business credit card. This is open to sole traders as well as limited companies and has a 30,000 Avios sign-up bonus.
There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.
Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.