Maximise your Avios, air miles and hotel points

British Airways finally brings back online cash refunds

Links on Head for Points may pay us an affiliate commission. A list of partners is here.

Back in March, British Airways blocked online refund requests, forcing you to call the (extremely congested) call centre and ask for one instead.

(One of our most read articles this year, with over 100,000 page views, was how to work around this block by disabling javascript. Unfortunately, this too was eventually blocked by BA.)

Exactly eight months later, it has decided to re-instate refund requests to its website.

You can now request a refund for a cancelled flights with this form on ba.com.

At the moment, the form is only available for cancelled flights.

If you have an Avios booking and your flight is still operating, cancellations still need to be made by telephone if you want your cash returned. You can request a voucher online but, for Avios bookings, there is little benefit in doing this unless you want to artificially extend the life of your British Airways companion voucher to 30th April 2022.


HFP-Barclaycard-Avios-Card

How to earn Avios from UK credit cards (December 2022)

As a reminder, there are various ways of earning Avios points from UK credit cards.  Many cards also have generous sign-up bonuses!

In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.

You qualify for the bonus on these cards even if you have a British Airways American Express card:

Barclaycard Avios Plus card

Barclaycard Avios Plus Mastercard

25,000 Avios for signing up and an upgrade voucher for spending £10,000 Read our full review

Barclaycard Avios card

Barclaycard Avios Mastercard

5,000 Avios for signing up and an upgrade voucher for spending £20,000 Read our full review

There are two official British Airways American Express cards with attractive sign-up bonuses:

British Airways American Express Premium Plus

25,000 Avios and the UK’s most valuable card perk – the 2-4-1 voucher Read our full review

British Airways American Express

5,000 Avios for signing up and an Economy 2-4-1 voucher for spending £12,000 Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points.

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & four airport lounge passes Read our full review

The Platinum Card from American Express

30,000 points and unbeatable travel benefits – for a fee Read our full review

Run your own business?

We recommend Capital On Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, along with a sign-up bonus worth 10,500 Avios.

Capital On Tap Business Rewards Visa

10,500 points bonus – the most generous Avios Visa for a limited company Read our full review

You should also consider the British Airways Accelerating Business credit card. This is open to sole traders as well as limited companies and has a 30,000 Avios sign-up bonus.

British Airways Accelerating Business American Express

30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review

There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.

American Express Business Platinum

40,000 points sign-up bonus and a £200 Amex Travel credit every year Read our full review

American Express Business Gold

20,000 points sign-up bonus and free for a year Read our full review

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

Comments (3)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Tony says:

    Did you know the Facebook article has a heading completely unrelated the the story? It’s about 10% of BA bookings.

  • Glen Baldacchino says:

    My Avios flight LHR > SYD was cancelled, but my SYD > LHR return has not been cancelled yet. I have tried using the link in the email to select new dates but keep receiving an error message. Called BA and they stated I can only rebook to dates further than 14 days out of my original booked date using reward availability and not commercial availability.

    Have the rules changed in the last few months? I thought it was still 12 months from the day the booking was made if BA cancels the flight?

This article is closed to new comments. Feel free to ask your question in the HfP forums.

The UK's biggest frequent flyer website uses cookies, which you can block via your browser settings. Continuing implies your consent to this policy. Our privacy policy is here.