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British Airways finally brings back online cash refunds

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Back in March, British Airways blocked online refund requests, forcing you to call the (extremely congested) call centre and ask for one instead.

(One of our most read articles this year, with over 100,000 page views, was how to work around this block by disabling javascript. Unfortunately, this too was eventually blocked by BA.)

Exactly eight months later, it has decided to re-instate refund requests to its website.

You can now request a refund for a cancelled flights with this form on ba.com.

At the moment, the form is only available for cancelled flights.

If you have an Avios booking and your flight is still operating, cancellations still need to be made by telephone if you want your cash returned. You can request a voucher online but, for Avios bookings, there is little benefit in doing this unless you want to artificially extend the life of your British Airways companion voucher to 30th April 2022.


how to earn avios from credit cards

How to earn Avios from UK credit cards (April 2021)

As a reminder, there are various ways of earning Avios from UK credit cards.  Many cards also have generous sign-up bonuses.

There are two official British Airways American Express cards:

British Airways American Express card

British Airways American Express

5,000 Avios for signing up, no annual fee and a companion voucher for spending £20,000 Read our full review

BA Premium Plus American Express card BAPP

British Airways American Express Premium Plus

25,000 Avios and the UK’s most valuable credit card perk – the 2-4-1 companion voucher Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points, such as:

Nectar American Express

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & two airport lounge passes Read our full review

American Express Platinum card Amex

The Platinum Card from American Express

30,000 points and an unbeatable set of travel benefits – for a fee Read our full review

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

If you have a small business, we especially recommend Capital On Cap’s Visa card which comes with a generous bonus worth 10,500 Avios:

Capital On Tap Business Rewards Visa

The most generous Avios Visa or Mastercard for a limited company Read our full review

(Want to earn more Avios?  Click here to visit our home page for our latest articles on earning and spending your Avios points and click here to see how to earn more Avios this month from offers and promotions.)

Comments (3)

  • Tony says:

    Did you know the Facebook article has a heading completely unrelated the the story? It’s about 10% of BA bookings.

  • Glen Baldacchino says:

    My Avios flight LHR > SYD was cancelled, but my SYD > LHR return has not been cancelled yet. I have tried using the link in the email to select new dates but keep receiving an error message. Called BA and they stated I can only rebook to dates further than 14 days out of my original booked date using reward availability and not commercial availability.

    Have the rules changed in the last few months? I thought it was still 12 months from the day the booking was made if BA cancels the flight?

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