You can buy British Airways First Class crockery and bedding: the sale is now live

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• Graham D says:

  2 Dec2 December 23:25

  From the K+N website:

  “ Every day, we go above and beyond to meet the needs of our customers. By anticipating challenges and applying our visionary mindset, we advance global trade and bring communities together”

  Right ho…

  • Lady London says:

    5 Dec5 December 01:12

    …So where’s my stuff then ?!

• CE says:

  3 Dec3 December 10:39

  Received a tracking code yesterday – which did not track – and received part of the related order against a different DPD code today. Assuming the rest will come soon – still waiting on one other separate order that was done later in the week. It will come, they have just been overwhelmed – just patience is needed.

  The stuff I have received is brand new and fantastic quality (all tableware/china and was very well protected in the box) – so look forward to getting the rest.

  • CE says:

    3 Dec3 December 14:25

    The other half arrived this morning around 2h later, so things are getting to people, slowly.

  • Andrew says:

    3 Dec3 December 20:06

    Yes BA confirmed at the start that only the galley boxes were used, everything else such as crockery, glasses and blankets were all brand new. I’m really pleased with my new dining set, like you say, great quality and worth the wait.

• Emma says:

  3 Dec3 December 16:40

  I placed 2 orders on the 25 Nov and 6 working days later I am still waiting for delivery or even a notification of a delivery. The 2 Contact Numbers on the bottom of the invoice are permanently engaged. I’m beginning to wonder if I’ve been scammed! Has anyone actually received their items from the BA yet?

  • Andrew says:

    3 Dec3 December 20:04

    Yes I’ve had my 4 deliveries made across the week last week arrive now. It seems luck of the draw when and what you get but seems orders are now getting through.

• WG says:

  3 Dec3 December 17:06

  Has anyone experienced more mishaps with the packing? I have received one side plate (Club) less and wrong set of casserole dishes – emailed whatabuy and no response? (The phone still appears engaged).

  • Andrew says:

    3 Dec3 December 20:07

    Did you pay by PayPal? The email that’s in the PayPal confirmation is responsive.

    • WG says:

      4 Dec4 December 06:56

      No, debit card.
      Unfortunately no response back from them still. My friend got a box with 2/6 bowls broken, so simila contact issues

  • Jane says:

    4 Dec4 December 10:46

    Still no response to any of my emails, and no answer on the phones. Got 2 items, both wrong and missing the other 3. I have just done a chargeback through my credit card as they haven’t the courtesy to even send a generic email. It is not the wait I am bothered about but the fact that there is no way to contact anyone.

    • JMadrid says:

      4 Dec4 December 15:00

      I have now raised this as a dispute with Paypal. I still have not received my original order and neither Whatabuy or the Kuehne-Nagel emails are responding. I hope that they will resend me what I ordered, it is really starting to get on my nerve as well.

• Neil says:

  4 Dec4 December 16:23

  Recieved a dispatch email this afternoon for an order placed on the 23rd in the morning.

• Rhys says:

  4 Dec4 December 22:36

  “From”, not “owner”! That’s how we quoted them since I’ve been doing all the media for this particular story 🙂 would be odd to have Rob with a photo of me!

  • planeconcorde says:

    4 Dec4 December 22:43

    “his website’s” was the bit which caught my eye. 😉

    • Rob says:

      4 Dec4 December 23:22

      ‘His’ as in ‘the business he represents’ 🙂

      Most readers know that I have never had any interest in being well known or recognised and I am more than happy to pass the baton on this story to Rhys, who in any event was the one who first picked up on it and wrote the original article.

      • Chris Heyes says:

        5 Dec5 December 09:52

        Rob, I’ve seen you a few times disguised as Rhys “are you sure your not Rhys” lol

  • Mike P says:

    4 Dec4 December 22:46

    Nice work! Did you buy all the F crockery in your photo?!

    I’m counting myself lucky to have all my stuff within a reasonable amount of time, with the exception of the coasters where I was one of the people only to get 3 of them! Probably should complain, but it sounds as if my complaint probably will be at the back of a long list!

    • Rhys says:

      4 Dec4 December 22:51

      No, most of it is for a competition we are going to run soon 🙂

      • Chef says:

        4 Dec4 December 23:32

        I reviewed 2 dispatch notices today for orders placed on the 25th.

    • Andrew says:

      5 Dec5 December 07:56

      I too got just the 3 singular coasters – I emailed the contact on the PayPal receipt and 3 rolls arrived the next day. So it’s worth getting in touch.

• Doc says:

  4 Dec4 December 23:28

  Rhys is getting famous. You might need to give him a pay rise to retain him Rob.😀
  Good PR for your team.

• Thomas says:

  5 Dec5 December 05:23

  Hey unhappy buyers! I thought I’d share some details about whatabuy.co.uk. Who am I? I’m their biggest customer (no really, since 2017, I have placed the most orders). Whatabuy is a trading website for Kuehne and Nagel, the Swiss courier company. Somehow they got a deal with companies (mainly Habitat, but also Waitrose) to sell their ex display or defective/out of collection items. From lamps to sofas at sometimes 80% cheaper. I furnished my offices with most of the stock – and some I sold online. But whatabuy act like a fake company – they never had a number until recently, and only reply days late on email. It’s most likely a one person job. Many items arrived broken, and some had wrong fixtures, missing items. To their benefit they always resolved the issues and replaced or refunded, or gave a credit note. So customers don’t need to be worried. For others, they do send the wrong items, and go silent unless chased up a few times. One thing is clear, nobody should accept a credit note, as they expire within a few months, and the website had not been trading for about a year, with only 1-2 items added to the stock (out of maybe 10 items available). It’s surprising BA whose them to fulfill the orders, considering their poor track record, and inability to scale. It’s also strange Kuehne and Nagel seem to use other courier companies to fulfil their orders, it doesn’t entice much trust in their service. But they are real, even if everything about their behaviour suggests fake.

  • Dubious says:

    5 Dec5 December 10:09

    [“It’s surprising BA whose them to fulfill the orders, considering their poor track record, and inability to scale.”]
    Makes me think of how old habits die hard – reminds me of how the opening of T5, ‘The BA Terminal’ went.

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