British Airways launches new refundable ticket types – but only via travel agents for now

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• Elaine Ng says:

  28 Feb28 February 08:49

  We booked flights to the Maldives with avios March last year when there was a glut of seats made available. we were due to fly in March but BA has now cancelled the flights, as i understood if these were to be cancelled BA offered the option to move to new dates even if there was no avios availability.

  Our flights have now been cancelled, but BA are saying they can only book in the validity of the original booking date, which is 1 year from the time booked, not from the point cancelled or flight date.
  Anyone had any work around this?
  we could get a refund, but chances of getting 3x tickets to maldives in business in the future is slim…

  • Doc says:

    28 Feb28 February 09:01

    There have been instances where the manage the booking allowed people to rebook beyond the stupid one year validity from DATE OF BOOKING. And sometimes a very helpful agent on the phone can do it but the standard answer is a No. My last two trips with BA were cancelled due to COVID (and one of them was a 50% off Avios booking) and they wouldn’t let me rebook beyond the 12 month date, so got refunds reluctantly. So I do sympathise with you but unless you are lucky with MMB or a helpful agent, you are back to square one and look at alternatives.

  • memesweeper says:

    28 Feb28 February 09:18

    Try online — this can work even if an agent says no.

    Try calling at different times — some agents are more experienced/helpful than others. Escalate if necessary.

    Keep pushing, others have had success in your situation.

    • Lady London says:

      28 Feb28 February 14:18

      +1 dont let them push you into a refund which is what they want. A refund is worth so much less considering what flights in future are gonna cost and it gets BA off the hook for the rights you will still have when rebooking.

      ca in normal weekday business hours. Around 8.30 or 19.00 seem to be good imes to get experienced Newcastle agents.

      Name the date you want to rebook to after BA cancelled your flight. Check first that BA are selling cash fares on that date. Otherwise it’s harder but still not impossible. You do not need to find an available avios seat if BA cancelled your flight. Any seat available for cash is your right provided it’s same cabin.

      If they mumble about 12 month rule inform them that this IATA rule only applies for voluntary changes. Your change is involuntary as BA cancelled your flight. Mention to them that the IATA instructions are in this case to endorse the ticket “INVOL” and then it can be issued as per EU261, with the passenger’s choice of later date to reroute. (IATA info was from @Charlieface).

      It’s perfectly reasonable for someone only to be able to travel at a particular time of year due to work requirements, season etc and their cancellation means you have lost your available window for this year – you certainly dont have time to get everything rearranged at such short notice.

      Persist, stick to your guns and don’t give up. One day the CAA should grow some and instruct BA to stop apparently systematically not training people to deliver passengers rights under EU261 and doing things like amending their website to stop passengers readily being able to request what they have a right to.

      • Elaine Ng says:

        28 Feb28 February 22:57

        thanks everyone for the replies. I didn’t get anywhere with the Newcastle agent I was speaking to so ended up cancelling and getting (more) FTVs.

        BA are being pretty awkward, my husband had booked flights for him and my son to go to Germany for Easter (done as a book with confidence thing) but as the flights were not cancelled agent refused to do the swap to new flights in May without charging a service fee. Instead he told us to cancel, get a voucher, and then call up to rebook…

      • elt says:

        28 Feb28 February 23:04

        We also had cancelled maldives club 241 seats that had been booked 355 days in advance. I took complaint up to Chief exec’s office, who replied within 24 hrs but still insisted that 1 yr validity of ticket excluded possibility of giving us new dates.
        So are they wrong too?

        • Jay H says:

          28 Feb28 February 23:54

          Yes. They are often wrong but they know most people won’t push it any further

  • babyg says:

    28 Feb28 February 11:35

    lots of comments on Flyertalk, but ring up and try again, lots of agents dont know the rule around cancelled reward bookings being rebooking into revenue seats (or even their supervisors)…

• Nick says:

  28 Feb28 February 09:25

  Slight correction Rob… these are not YET available via ba.com – they will be soon. They were originally intended to replace BWC (which some considered ‘too generous’) before Christmas but sensibly they decided to roll back on that at the last minute as the latest covid wave hit confidence. It’s fair to assume they will eventually, the important question is when.

  • Rob says:

    28 Feb28 February 10:11

    Thanks Nick, will adjust.

• Dubious says:

  28 Feb28 February 10:23

  Maybe I am misreading the tables but it looks like the cost to add either ‘Select’ or ‘Select Pro’ is the same. In which case why would you ever choose ‘Select’ when the ‘Select Pro’ is possible?

• Sarah says:

  28 Feb28 February 11:27

  Do you think there will be notice of the time period before vouchers are no longer given out? I have flights booked to New York for end of June and hoping BA will cancel. If they don’t, I’d take the vouchers but don’t want to miss out on vouchers if they are just withdrawn one day with no notice.

  • Bagoly says:

    28 Feb28 February 11:46

    I am thinking that Book With Confidence is fixed if it was in force at the time one made the booking?
    There is a limit of travel date until 2021/08/31.
    So I don’t think they can withdraw it for flights already booked, with travel date up to 2021/08/31.
    Withdrawal would be only for new bookings?

    • Chris Heyes says:

      28 Feb28 February 12:23

      Bagoly Yes if you booked when “Book With Confidence” was in force that’s the contract you have with BA regardless of any new terms that come into force.
      I should add that also it would not matter if t & c say to the contrary.
      from a very reliable source.
      There are instances when BA have introduced changes after you have booked
      ie meals withdrawing after you’ve booked a few years ago,but when pushed BA have seen sense before court

  • Nick says:

    28 Feb28 February 12:40

    @Sarah BWC is embedded in the fare rules for all tickets bought while it was in place, so no need to worry about that. There will come a time when it stops being available for new bookings, but existing ones won’t be affected.

    • Sarah says:

      28 Feb28 February 18:52

      I don’t know if it’s on the ticket as the flights were changed from June 2020 to and new location Feb 2021 and then to new location again for June 2021. The original was booked pre-pandemic

• George1976 says:

  28 Feb28 February 11:27

  I’ve no idea if this is representative of companies in general but I’ve already been told that even in 2022 the travel budget will be no more than 50% of pre covid levels (my company has done ok over the last 12 months or so). Client visits (all based in the U.K.) will be allowed as usual, so it won’t impact customer relationships but internal meetings to other offices (mainly in other parts of Europe, outside of the U.K. and therefore more expensive than customer visits) generally won’t be allowed.

• Scallder says:

  28 Feb28 February 16:34

  According to this, it might be that non refundable flights are indeed refundable (unless BA change how they advertise non refundable flights…)
  https://www.paddleyourownkanoo.com/2021/02/28/british-airways-forced-to-pay-customer-5000-who-wasnt-allowed-to-change-his-non-refundable-ticket/

• Imane says:

  1 Mar1 March 22:18

  First, it could be good if British airways proceeds to refund the cancelled flight from last year. I bought a flight to my mom for may last year via a travel agent in Algeria. I am still waiting for a reimbursement. He called me 2weeks ago saying that BA sent them an email saying that they will start the reimburssements. I am still waiting. I contacted them many times. Each time they said, I need to contact my travel agent. When I contact the travel agent, they told me, they are waiting for BA. Before this pandemic, I thought that BA would never let their clothes ents without reimburssements. And I am still waiting.

  • Rob says:

    1 Mar1 March 22:29

    I’ve got some bad news for you. The travel agent has your money – indeed, will have had it months ago, and is not being truthful to you.

    BA is now paying refunds within 24 hours of requests being made.

    Unfortunately, your contract is with the travel agent and not with BA, and there is nothing BA can do to help you get your money back.

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