Following substantial criticism, including from HfP in this article, Accor Live Limitless has finally moved on points expiry.
Accor points will expire 12 months after your last stay. Whilst, unofficially, earning from non-hotel stays will often reset expiry, this is against policy. Accor also has very few partners so it is a moot point for most.
Accor emailed members yesterday to say that points expiry is now suspended until 15th December 2021. You should see the expiry date of your existing balance moved out very soon.
There is no mention of what happens to people who have lost Accor Live Limitless points in the last three months since the previous suspension ended. I know some HfP readers have lost large balances.
In the past, people have had success in getting Accor to reactivate points if a stay was completed very quickly, but this isn’t any help in the UK until at least 17th May. If you have lost points in recent weeks, I would ask them what they are going to do for you.
Accor Live Limitless update – July 2021:
Earn bonus Accor points: You will receive double base points on Accor stays in the UK and Europe until 5th September 2021, but you must register before booking. You can register here.
New to Accor Live Limitless? Read our two-part overview of Accor Live Limitless here and here and our article on expiry rules here. Our analysis of what Accor Live Limitless points are worth is here.
Want to earn more hotel points? Click here to see our complete list of promotions from Accor and the other major hotel chains or use the ‘Hotel Offers’ link in the menu bar at the top of the page.