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Accor Live Limitless extends your hotel points expiry, but …..

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Following substantial criticism, including from HfP in this article, Accor Live Limitless has finally moved on points expiry.

Accor points will expire 12 months after your last stay. Whilst, unofficially, earning from non-hotel stays will often reset expiry, this is against policy. Accor also has very few partners so it is a moot point for most.

Accor emailed members yesterday to say that points expiry is now suspended until 15th December 2021. You should see the expiry date of your existing balance moved out very soon.

But ….

There is no mention of what happens to people who have lost Accor Live Limitless points in the last three months since the previous suspension ended. I know some HfP readers have lost large balances.

In the past, people have had success in getting Accor to reactivate points if a stay was completed very quickly, but this isn’t any help in the UK until at least 17th May. If you have lost points in recent weeks, I would ask them what they are going to do for you.


Accor Live Limitless update – September 2021:

Earn bonus Accor points: You can earn 6,000 bonus Accor Live Limitless points with the current global promotion, which runs from 23rd September to 31st December 2021. You must book by 4th November 2021. Full details are in this article and you can register here.

New to Accor Live Limitless?  Read our overview of Accor Live Limitless here and our article on points expiry rules here. Our analysis of what Accor Live Limitless points are worth is here.

Want to earn more hotel points?  Click here to see our complete list of promotions from Accor and the other major hotel chains or use the ‘Hotel Offers’ link in the menu bar at the top of the page.

Comments (53)

  • Asim says:

    Just remember QR is currently on UKs Red list – perhaps why QR has some good J fares to elsewhere too.

    So do EY and EK for I assume the reason. But booking later in the year should be a safer bet assuming it’s taken off the Red List

    • Danny walters says:

      Even the connection at the airport would put you in quarantine

  • Harry T says:

    Is it peculiar that you can’t book these QR fares past October 2021?

    • John says:

      Probably loaded for summer flight season only, maybe they are hoping for more widescale resumption of travel to raise fares

  • Andrew says:

    And for those who have it – £100 off QR with the Amex offer.

  • Dev says:

    How do you get back to the UK on Qatar when they are banned from carrying pax on DOH-UK sectors?

    • TGLoyalty says:

      I seriously doubt it will last past June.

      • Harry T says:

        I agree with TG.

      • Anon says:

        When is the red list being reviewed?

        • Blenz101 says:

          They are constantly reviewing it but only with a view to expanding it.

          The political argument and rationale for red listing countries has shifted to the potential for unknown variants rather than anything to do with number of cases or vaccinations.

          The ME3 appear to be on the list as hub airports facilitating global travel rather than anything to with local infection rates or known variant hotspots.

          If the U.K. goes down the route of negotiating travel corridors for summer holidays with European tourist destinations and perhaps the reopening of USA borders to the U.K. I can see the Middle East being left until much later in the year for review.

    • John says:

      They will rebook you on a direct BA flight if available, otherwise on QR to mainland Europe then a short haul BA

      • Andrew says:

        The second option would require hotel quarantine.

        • Anon says:

          so add on another £1,750 each person (adult) just to sit in business class but no business lounge lol, bad deal by Qatar

          • Andrew says:

            Well clearly no one will travel when they are on the red list!

          • Lady London says:

            +1 After that and especially the idiotic officially mandated assaults on a large number of female passengers at Doha recently, Qatar Airways is no longer my automatic choice for my longhauls.

  • Shamrock says:

    I tool advantage of the BA 50% less Avios deal to go First Class to Dubai. Due to travel end of May (after the 17th). What happens if the restrictions extend beyond the 17th. Will BA just give me a voucher for the booked Avios (approx 60k) points and Cash amount? OR will they give me a voucher for a 1st Class flight to Dubai for a later time? Thanks

    • Harry T says:

      If you cannot travel and BA don’t cancel your flights (worth waiting until the last minute, just in case), then you could voluntarily cancel for a voucher equal to the “taxes” and Avios you paid. If BA cancel, you would be entitled to a rerouting at a later date, in the cabin you booked, for no additional charge. Current BA policy is to allow rebooking after involuntary cancellation up to a year from your original booking date (not the date you were due to fly). Some would say that you are entitled to a booking beyond the end of ticket validity, according to your EC261 rights – I doubt this is easy to persuade BA to do in real life and pursuing a legal Avenue could be costly.

      Basically, don’t cancel yourself until the last moment, as BA cancelling will give you far superior options. You can cancel voluntarily at a very late stage, for a voucher equal to what you paid, not what you booked.

      • Shamrock says:

        Thanks Harry T, much appreciated.

      • Yc says:

        Yup this is right. Do u know if its safe to hold cancelled tickets past departure date to keep optionality on what to do? I think EZ is fine but am not sure about BA? I have sez tickets which I am hopefully ba reinstates

      • Lady London says:

        @HarryT pursuing a legal angle is not costly at all and you get your fees back when you win.

        Many airlines also subscribe to an arbitration scheme such as CEDR which is even easier.

        Obvs if someone regards airlines according to their old prestigious image or regards them as authority figures, it may be psychologically harder for them to challenge even the blatant abuses we see.

        Airlines are just buses. Some offer a nicer experience than others. I admire the MS’ers in here who use what’s available to achieve travelling on the nicer options. I would never gave the b*lls to do what they do but I do have the b*lls to challenge any airline that doesn’t step up and provide what they should to passengers

      • Lady London says:

        PS it’s not particularly EC261 that allows you to reroute beyond one year it’s IATA that lifts their usual rule of 12months validity of ticket from issue date if rerouting is involuntary (such as it would be if airline cancelled a booked flight) by making a note on the ticket (“endorsing”) with “INVOL”.

  • Richard B says:

    I emailed accor to complain in mid February about my points expiring. They said if I did a stay inside 6mths they’d be reinstated. Seems not wildly dissimilar to this policy. But it’s such a shoddy episode that the fact it’s even been allowed to happen makes me strongly inclined to move on from them.

    • Joe N says:

      Just the experience of having to spend 30mins on their survey site until a survey actual paid out to extend my points before this was announced has been enough to put me off Accor for life

      • JJ says:

        +1
        However the points did post almost straight away which saved my balance from expiring in early March. Worth the pain in my case.

      • Tony says:

        Lucky that you could complete one of these surveys
        /sarcasm mode

  • Alan says:

    Accor have just been appalling throughout! Thankfully an Aegean transfer did the trick for me and I’ve got another stored up to move across later in the year.

  • Ed says:

    In terms of Accor I’ve not received any communication re expiry extension, seen elsewhere that the extension only applies to silver status and above. Has anyone without status has the email?

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