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Your British Airways eVoucher or Future Travel Voucher is extended to 30th September 2023

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British Airways has amended its rules on eVouchers and Future Travel Vouchers.

If you received an eVoucher or Future Travel Voucher for a cancelled flight, or if you voluntarily chose to cancel, your voucher is now valid until 30th September 2023.

This represents a five month extension on the previous deadline of 30th April 2023, and indeed a 17 month extension to the original deadline of 30th April 2022.

British Airways eVoucher Future Travel Voucher extended to 30th September 2023

Remember that 30th September 2023 is the day by which your travel must be completed. It is NOT a ‘book by’ deadline.

What is the difference between a Future Travel Voucher and eVoucher?

Initially, all British Airways refunds which were not paid in cash were issued as a Future Travel Voucher.

The FTV is, literally, your ticket in a frozen state. The voucher number is the same as your old ticket number.

When you come to rebook, you need to call British Airways. They will reopen your old ticket and make any necessary changes.

The problem with the FTV is that it is inflexible:

  • you cannot change the passenger names
  • you cannot change the ticket type (eg an Avios ticket cannot be turned into a cash ticket)
  • you need to call British Airways to rebook

British Airways was failing to tell people how much their voucher was for – or what vouchers, Avios, seat selection or baggage fees were rolled up in it – and it was not possible to find out online. You needed to call the overstretched call centre to find out exactly what you had got, and when it expired.

BA stopped issuing FTV’s for cash tickets

Late last year, British Airways changed its policy. All refund requests for cash tickets, which did not qualify for a pure cash refund, started to arrive as an eVoucher.

The eVoucher could be used online and was not tied to a particular person, making it easier to spend.

British Airways also started the long process of automatically turning Future Travel Vouchers for cash tickets into eVouchers.

I understand that any Future Travel Voucher with an Avios element will remain as a Future Travel Voucher. In terms of expiry it makes no difference as both types of voucher have been extended to 30th September 2023.

‘Book With Confidence’ has also been extended

British Airways has also extended its ‘Book With Confidence’ guarantee.

This means that, for any flights you book for travel by 31st August 2022, you can change the date for any reason without paying any fees. Any fare difference will still be due.

This represents a four month extension to the previous travel deadline of 30th April 2022.

Will anything happen to British Airways American Express 241 vouchers?

I feel that we are now due a further announcement on extensions to unused British Airways American Express 241 vouchers, given that there is little sign of long haul markets opening.

Remember that, in any event, you can artificially extend your unused 241 vouchers to 30th September 2023.

All you need to do is book a simple return flight from, say, London to Manchester for two people using your companion voucher. Once booked, cancel it and take the Future Travel Voucher option.

When you want to use your 241 voucher, you simply ring up British Airways and pay whatever extra Avios and cash are required to change your Future Travel Voucher into the redemption you want. You cannot change the passenger names. Travel must be completed by 30th September 2023.

That said, I strongly recommend that you do NOT do this until the very last minute before your 241 voucher is about to expire. I expect British Airways to extend them anyway, and your 241 voucher is far more flexible when it is completely under your control.

Conclusion

Extending outstanding vouchers to 30th September 2023 is a sensible move by British Airways. Even if short haul travel opens up fully this Autumn, many favourite long haul routes are likely to remain closed for longer.

You can see the new rules pertaining to eVouchers on this page of ba.com.

The updated rules regarding Future Travel Vouchers can be found on this page of ba.com.


British Airways BA Amex American Express

How to earn Avios from UK credit cards (September 2021)

As a reminder, there are various ways of earning Avios from UK credit cards.  Many cards also have generous sign-up bonuses!

There are two official British Airways American Express cards. Both have increased sign-up bonuses until 2nd November 2021:

British Airways BA Amex American Express card

British Airways American Express

10,000 Avios for signing up, no annual fee and an Economy 241 voucher for spending ….. Read our full review

British Airways BA Premium Plus American Express Amex credit card

British Airways American Express Premium Plus

40,000 Avios and the UK’s most valuable credit card perk – the 2-4-1 companion voucher Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points, such as:

Nectar American Express

American Express Preferred Rewards Gold

Your best beginner’s card – 30,000 points, FREE for a year & two airport lounge passes Read our full review

American Express Platinum card Amex

The Platinum Card from American Express

60,000 points and an unbeatable set of travel benefits – for a fee Read our full review

The 30,000 points bonus on Amex Gold runs to 9th November 2021. The 60,000 points bonus on The Platinum Card runs to 2nd November 2021.

Run your own business?

We recommend Capital On Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card:

Capital On Tap Business Rewards Visa

The most generous Avios Visa or Mastercard for a limited company Read our full review

You should also consider the British Airways Accelerating Business credit card. This is open to sole traders as well as limited companies. This card has a limited time offer of 60,000 Avios when you sign up:

British Airways Accelerating Business American Express card

British Airways Accelerating Business American Express

60,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

(Want to earn more Avios?  Click here to visit our home page for our latest articles on earning and spending your Avios points and click here to see how to earn more Avios this month from offers and promotions.)

Comments (84)

  • mr_jetlag says:

    This has prompted me to look and my 2019 GUF2 apparently expires in Nov. Any idea Rob if these will be extended as well?

  • Dave says:

    “All you need to do is book a simple return flight from, say, London to Manchester for two people using your companion voucher. Once booked, cancel it and take the Future Travel Voucher option.”

    Any reason for the “return flight” part of that statement? (I booked and cancelled a one-way flight for a FTV but need to redeem it for a return trip)

    • Rob says:

      May be fine but it is a bit crazy to risk it for the sake of having another 4,500 Avios wrapped in the voucher.

      • Dave says:

        Ah ok… I asked the queston on FT before booking and a few people said it would be fine.. I hope I didn’t make a mistake.

  • Dave says:

    It was 9000 avios extra for me and another £70 as was 4 seats.

  • Patrick says:

    The problem with FTV is that you have to call BA to make a booking, and their contact number costs 7p per minute?! Is there any way to make the booking using FTV without paying the 7p call charge?

  • Janet Eagland says:

    I recently had to cancel a couple of BA flights with a hotel element which they classify as BA Holiday. After a 2 hour stint on the phone trying every combination of the available phone options, I managed to get the bookings cancelled and received an email confirmation which BA say is also the ‘voucher’ to be used for any future flight or holiday booking. There is no eVoucher reference number on the email so the big snag is you can’t make a booking online and need to call. But while It’s almost impossible to get through for any issue, the new bookings option responds fairly quickly. I also made the mistake of booking another flight with hotel online thinking that I could apply one of my eVouchers. Having paid the deposit with a card, I found it was not possible to enter any eVoucher reference to pay the balance. So ended up paying again while BA still have my money in vouchers. Biggest gripe is why can’t BA have more people picking up the phone to resolve existing issues not just taking new business?

    • Annabel says:

      Janet – for BA holiday vouchers, just reply to the voucher email, give them the new booking reference and they will refund you. It worked for me. It took about a week

  • Peter Taysum says:

    Thanks for this. Just asked a question about AmEx 2:4:1 as don’t think I’ll fly before June 2022 long haul. Good to see the “way to save” the voucher; though hopefully will be extended.

    Sorry for my question elsewhere in the site today! D’oh!

  • Andrew A says:

    Hi Rob,

    Am I correct that original Reward Flights turned into Future Travel Vouchers will still be restricted by Reward Flight availability for the future?

    I had a reward flight booking (also using 2-4-1) with Business outward and First return, which was cancelled and I was issued two FTVs. Availability for First return is now almost non-existent for the times I want to travel next year. Business availability is however abundant – Is it likely I’ll just have to book both flights as Business using my FTVs and BA will refund the difference in Avios/Cash as a voucher?

    Thanks.

    • Rob says:

      No, you’re fine. The voucher will contain £x and y Avios and you can do what you want with those, spending more or fewer £ or Avios as required, as long as you don’t change names.

      • Andrew A says:

        My question was more: am I restricted to reward flight availability? I presumably can’t use these vouchers to book a regular flight (for which there is more availability of First Class seats).

  • Lisa says:

    I’m confused about 241 Companion vouchers and eVouchers – though they were different things, but I’ve just earned another 241 voucher and it appears under a section in my BA Executive Club account called eVouchers?

    Also, my existing 241 voucher which was originally issued in Mar 2020 and then reissued after cancellation is showing that it has only been extended by 6 months, to Sep 2022, is that correct?

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