Creation cancelling credit cards which have been used with a Curve Card

This article is closed to new comments. Feel free to ask your question in the HfP forums.

• Paul says:

  6 Oct6 October 14:37

  I was on the phone to Creation this morning for a different reason and mentioned that they were closing my account. I ask the lady if there was any reason and just just said that it was been done under section 14 and that they don’t have to give a reason. I’m not bothered that they are closing my accounts, I was just interested to see if they would say why.

• Ant says:

  6 Oct6 October 15:54

  I had an email back from creation customer services yesterday, stated “we are not awrding the reward night and we are not refunding annual fee”, and I can raise a complaint if I wish to.

  • Mick S says:

    6 Oct6 October 16:36

    Well that going to signal an avalanche of MS then. What a blunt response.

    • Paul says:

      6 Oct6 October 17:42

      How can we MS now though that Creation have blocked Curve? 🤣. We might as well all just in the Band Wagon and get something for the inconvenience 🙂

      • Paul says:

        6 Oct6 October 17:44

        *jump on

  • stevenhp1987 says:

    6 Oct6 October 16:59

    It’ll be cheaper for them to issue the free night and the pro-rata annual fee refund than allowing it to go to FOS…

  • Andy says:

    6 Oct6 October 18:46

    How do we raise a complaint? I’m not fussed about the pro rata fee but i want my free night!

• Jon says:

  8 Oct8 October 12:24

  Send a complaint to the financial ombudsman. It costs the company about £800 for every case that gets raised. Hit them where it hurtw

  • JDB says:

    8 Oct8 October 12:57

    You can’t complain directly to the FOS until the firm has given a final decision on your complaint or 8 weeks have elapsed since you raised it if they don’t respond. Firms are charged £750 for each complaint actually investigated, not simply raised. They won’t investigate dozens of complaints about the same issue.

• Neil Powell says:

  8 Oct8 October 12:59

  I’ve been waiting patiently for my letter of cancellation or email confirming this since this annoucement. Still nothing. My card is still active and working. Are they still sending out letters?

  • Rob says:

    8 Oct8 October 13:27

    Perhaps you are a profitable customer?

  • Keef says:

    8 Oct8 October 13:43

    Me too, I made hundreds of Curve transactions charged to IHG Black but all were legit spending, nothing contrived. Starting to hope I’ve been spared the cull.

  • Chris says:

    9 Oct9 October 20:10

    Same situation, no letter so far. I used my IHG Black extensively with Curve for Google Pay and Garmin Pay. No cash withdrawals or MS/NS&I though.

  • Rob H says:

    11 Oct11 October 06:52

    Me too

• Ben says:

  8 Oct8 October 13:16

  Maybe it is my experience , but I have always found that banks always seem to be really relaxed about paying the Ombudsman’s fees – it doesn’t seem to count as a disincentive. Maybe its because it comes out of another budget. I had an issue a couple of years ago ( with Lloyds ) which was pretty much an open and shut case (I highlighted to them an identical case on the Ombudsman website which they had previously lost) and I told them I would settle for £50 but Lloyds insisted on dragging it out proceeding all the way to the Ombudsman who ruled against them – must have cost them over 1K including FOS fees and compensation.

• Mike says:

  8 Oct8 October 17:31

  Perhaps not ALL cards are being cancelled. I’ve had my IHG Creation card linked to Curve for years with dozens of transactions processed.
  I never linked to Apple Pay or ever used it for NS&I or even ATM transactions, but did use it overseas. My card is still active (as far as I know).
  I did however, had to unlock my PIN about two weeks ago when my Creation card suddenly stopped working. Creation support desk couldn’t/wouldn’t explain what triggered the block.
  Should my Creation card be terminated, so too would my loyalty to IHG. I value the Platinum status and points that comes with the card. IHG’s loyalty programme is uncompetitive as it is. Removing the credit card benefits would be a further devaluation and I would take my travel loyalty elsewhere.

• Mick S says:

  9 Oct9 October 08:36

  What are people’s opinions here in the following situation.
  IHG card closes on 3rd/4th Dec. November statement is produced on or around the 25th. Any points earned between the November statement and the card closure…..down a black hole?

• iamfugly says:

  9 Oct9 October 11:45

  Hi All,
  I have not kept up to news with curve (I have not used it for at least the last 18 months), are there any other cards I need to watch out for using curve with which might draw fees or the wrath of the card company like creation?
  I was previously using it with the JLP and HSBC Premier World Elite card. Hopefully these are still safe to link?

This article is closed to new comments. Feel free to ask your question in the HfP forums.