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British Airways Executive Club ‘unavailable’ for 3 days in November

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You may already have received the email that BA Executive Club will be unavailable due to scheduled maintenance and improvements to the underlying tech.

All British Airways customers are being emailed today to warn of a scheduled outage of ALL Executive Club functions for a 3.5 day period, between 3pm on the 13th and midnight on the 16th of November, so that you can plan ahead.

British Airways Executive Club status cards

What will happen?

ALL Executive Club functionality will be unavailable during the scheduled improvements. That means you WON’T be able to:

  • Check your Avios balance or transactions
  • Redeem your Avios for flights or any other redemptions
  • Combine your Avios
  • Transfer Avios to another member
  • Claim missing Avios
  • Change or update your Executive Club personal information including email address, address, password etc
  • Manage your Household Account, Family & Friends or travel companions list

The engineering work does NOT affect flights and you will still be able to add your BA Executive Club number to any flights you take. You can still check in and use Manage My Booking as normal.

It only affects British Airways Executive Club – Iberia Plus, AerClub and accounts will remain unaffected.

Will Avios transactions still post?

Yes. Any Avios transactions during the downtime (which could include Avios being deposited in your account from flights taken, or from Amex, or other partners) will credit once the scheduled work has completed.

They may take a little longer to appear whilst BA works through all Avios earned globally during the period.

Why is the outage happening?

Whilst not confirmed, this is likely to be related to the ‘Global Loyalty Platform’ project which has been ongoing at IAG for several years.

The platform would form a global hub for all Avios programs rather than having them managed separately by British Airways, Iberia, Aer Lingus etc, in a similar structure to how is the single hub for all Lufthansa, SWISS, Austrian, LOT and Brussels Airlines mileage activity.

How to earn Avios points from UK credit cards

How to earn Avios from UK credit cards (January 2022)

As a reminder, there are various ways of earning Avios points from UK credit cards.  Many cards also have generous sign-up bonuses!

There are two official British Airways American Express cards with attractive sign-up bonuses.

There are special sign-up bonuses on both of the BA American Express cards until 28th February 2022. The bonus on the free card is doubled to 10,000 Avios and the bonus on the Premium Plus card is increased from 25,000 Avios to a huge 40,000 Avios.

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We recommend Capital On Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, along with a sign-up bonus worth 30,000 Avios.

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45,000 Avios is a special offer which runs to 28th February 2022.

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Comments (81)

  • Andrew says:

    Spans 5 days not 3.

  • Andrew says:

    And you can’t shop and collect Avios through the e store at this time either (as you need to log-in to do so).

  • E14 says:

    Yeah, I know now when all my bookings will reappear

  • ChrisW says:

    Now you would think BA would increase call centre staff during this period to deal with the increased call volumes from members calling to do things they can’t do online.

    You would think …

    • BJ says:

      They probably wouldn’t have access either.

    • Rhys says:

      Nobody has access. The entire system is changing. You won’t be able to redeem Avios online or via phone.

      • Nick says:

        And ChrisW where exactly do you think they’d get the staff from anyway? It takes months to train BA call centre staff. Is it worth that for just 3-4 days?

  • FatherOfFour says:

    I am also going to guess that I can’t book a flight using an FTV that contains Avios and a companion voucher! In theory, no Avios should need to leave my account as they are all wrapped up in the FTV – however, I’m guessing it would still need to be accessed / linked from my account in some way.

  • Andrew says:

    I wonder if this will affect lounge access for status economy passengers if Exec Club is down and they can’t verify your status – screen grab your card now just in case!

  • Lady London says:

    Oh dear.
    Are they combining the programs with a view to:-
    (1) better mine and/or sell the dats
    (2) value and separate the program from the businesses eventually.

    I wonder which professional IT or consultancy companies are involved in this IT work, and which country it’s being executed in.

    • BJ says:

      The cheapest one I guess

    • Rhys says:

      We don’t know what they’re doing but I’m not sure they’re combining the programs.

      The problem for a long time has been that eg. combine my Avios is very flakey. Integrating what is in effect 3+ different systems must be really annoying. It may be that they are just migrating to a single technical solution that will still be plugged into Iberia, BA, Aer Lingus separately, so you might not see a difference but it will be much easier for IAG to manage.

      But the short answer is that we simply don’t know!

  • SteveJ says:

    This is unacceptable. We must raise a class action against BA for this. I’ll be raising an MCOL for the distress caused. The Ministry of Transport and MI5 are aware of this issue.

    • Andrew says:

      It’s a shame BA isn’t a public body or you could put in a FOI request!

      • Matarredondaaa says:

        And have it rejected as this Government only accepting, based on latest information I saw 42% of requests compared to the average of 60%!

    • Jeff Greene says:

      I’m surprised someone hasn’t complained about it impacting their mental health

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