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British Airways Executive Club ‘unavailable’ for 3 days in November

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You may already have received the email that BA Executive Club will be unavailable due to scheduled maintenance and improvements to the underlying tech.

All British Airways customers are being emailed today to warn of a scheduled outage of ALL Executive Club functions for a 3.5 day period, between 3pm on the 13th and midnight on the 16th of November, so that you can plan ahead.

British Airways Executive Club status cards

What will happen?

ALL Executive Club functionality will be unavailable during the scheduled improvements. That means you WON’T be able to:

  • Check your Avios balance or transactions
  • Redeem your Avios for flights or any other redemptions
  • Combine your Avios
  • Transfer Avios to another member
  • Claim missing Avios
  • Change or update your Executive Club personal information including email address, address, password etc
  • Manage your Household Account, Family & Friends or travel companions list

The engineering work does NOT affect flights and you will still be able to add your BA Executive Club number to any flights you take. You can still check in and use Manage My Booking as normal.

It only affects British Airways Executive Club – Iberia Plus, AerClub and accounts will remain unaffected.

Will Avios transactions still post?

Yes. Any Avios transactions during the downtime (which could include Avios being deposited in your account from flights taken, or from Amex, or other partners) will credit once the scheduled work has completed.

They may take a little longer to appear whilst BA works through all Avios earned globally during the period.

Why is the outage happening?

Whilst not confirmed, this is likely to be related to the ‘Global Loyalty Platform’ project which has been ongoing at IAG for several years.

The platform would form a global hub for all Avios programs rather than having them managed separately by British Airways, Iberia, Aer Lingus etc, in a similar structure to how is the single hub for all Lufthansa, SWISS, Austrian, LOT and Brussels Airlines mileage activity.

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Comments (81)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Paul pogba says:

    It should be renamed IAG Inclusive club, executive club implies privilege- so passé.

  • Gothbe says:

    What sweet spots are there that could potentially be removed eg lower taxes/charges on Aer Lingus if you ring rather than book online

  • AndrewM says:

    Its the second phase of the executive club and introduction of the combined loyalty program. Call centre staff can not do anything during that period and will just advise customers to do things after the 17th.

  • Alan says:

    Perhaps the BA mobile app might finally work properly after this. I doubt it though. Daily posts on FT about it still being borked!

  • Clayton says:

    It’s BA so pets not here LD our breathe for it working properly afterwards. The long running double TPs promo failed to post correctly and when raised we were asked to wait a month from last flight of itinerary for them to post. 6 weeks later still nothing so a complaint raised and 3 weeks later proper crediting occurred.

    Whilst not an issue for us 9 weeks, and several calls, to post correctly is laughable but oh so typical of BA and it’s IT

    • sayling says:

      You seem quite au fait with IT, so I place great value in your opinions, Clayton

  • AJA says:

    Well I have yet to receive the email. I wonder if I should be worried? My OH has received the email (twice!) just about an hour ago so I’ve now read it. It’s rather light on detail. If it takes this long to send out an email can you imagine how long it will take to deal with updating accounts with Avios earned over the the downtime?

    I look forward to the “enhancements” this delivers. Or the opportunity for an IT meltdown to occur and the subsequent battle to get missing Avios credited. I’m glad I don’t have any travel booked for 13 to 17 Nov.

    I’m going to take screen shots of everything in my account from the morning of the 13th, just in case.

    • Andrew says:

      Worried about what? Not getting an email?

      • AJA says:

        Worried that if they take two days just to send an email out to all of us will they really he able to achieve everything they need to in 3 days.

        • Andrew says:

          They didn’t say which day they would be sending emails, they are probably just staggering them.

          • Rich says:

            Some people these days just ‘worry’ about everything Andrew, however trivial.

          • AJA says:

            They clearly started sending out emails yesterday. I received my email just after 8am so they are obviously sending out emails in batches.

            And just to be clear my post was part cynical and part sarcastic. If I could edit my post I’d put a smiley emoticon after the word worried. 😀 I’m pretty sure all will be well but then again BA is known for having glitchy IT….

  • John D says:

    Is there a chance that future flight funds that can only be used, as well as cancelled 2.4.1 vouchers only access by long wait phone calls might be access on the new account and remove the much hated arrangement.

  • Grumpy Chicken says:

    Hummmm. A BA IT project. I think I’ll log in on the 12th and screen grab my Avios statements and 2-1 vouchers…

    • Nick says:

      It’s an IAG IT project, for once nothing to do with BA. But yes, not a bad plan.

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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