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British Airways Executive Club ‘unavailable’ for 3 days in November

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You may already have received the email that BA Executive Club will be unavailable due to scheduled maintenance and improvements to the underlying tech.

All British Airways customers are being emailed today to warn of a scheduled outage of ALL Executive Club functions for a 3.5 day period, between 3pm on the 13th and midnight on the 16th of November, so that you can plan ahead.

British Airways Executive Club status cards

What will happen?

ALL Executive Club functionality will be unavailable during the scheduled improvements. That means you WON’T be able to:

  • Check your Avios balance or transactions
  • Redeem your Avios for flights or any other redemptions
  • Combine your Avios
  • Transfer Avios to another member
  • Claim missing Avios
  • Change or update your Executive Club personal information including email address, address, password etc
  • Manage your Household Account, Family & Friends or travel companions list

The engineering work does NOT affect flights and you will still be able to add your BA Executive Club number to any flights you take. You can still check in and use Manage My Booking as normal.

It only affects British Airways Executive Club – Iberia Plus, AerClub and Avios.com accounts will remain unaffected.

Will Avios transactions still post?

Yes. Any Avios transactions during the downtime (which could include Avios being deposited in your account from flights taken, or from Amex, or other partners) will credit once the scheduled work has completed.

They may take a little longer to appear whilst BA works through all Avios earned globally during the period.

Why is the outage happening?

Whilst not confirmed, this is likely to be related to the ‘Global Loyalty Platform’ project which has been ongoing at IAG for several years.

The platform would form a global hub for all Avios programs rather than having them managed separately by British Airways, Iberia, Aer Lingus etc, in a similar structure to how milesandmore.com is the single hub for all Lufthansa, SWISS, Austrian, LOT and Brussels Airlines mileage activity.


HFP-Barclaycard-Avios-Card

How to earn Avios from UK credit cards (January 2023)

As a reminder, there are various ways of earning Avios points from UK credit cards.  Many cards also have generous sign-up bonuses!

In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.

You qualify for the bonus on these cards even if you have a British Airways American Express card:

Barclaycard Avios Plus card

Barclaycard Avios Plus Mastercard

25,000 Avios for signing up and an upgrade voucher for spending £10,000 Read our full review

Barclaycard Avios card

Barclaycard Avios Mastercard

5,000 Avios for signing up and an upgrade voucher for spending £20,000 Read our full review

There are two official British Airways American Express cards with attractive sign-up bonuses:

SPECIAL OFFER: Until 21st February 2023, the sign-up bonus on the British Airways Premium Plus American Express card is increased to 35,000 Avios from 25,000 Avios. You can apply here.

British Airways American Express Premium Plus

35,000 Avios (ONLY to 21st February) and the famous annual 2-4-1 voucher Read our full review

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5,000 Avios for signing up and an Economy 2-4-1 voucher for spending £12,000 Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points.

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & four airport lounge passes Read our full review

The Platinum Card from American Express

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We recommend Capital On Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, along with a sign-up bonus worth 10,500 Avios.

SPECIAL OFFER: Capital On Tap has increased its sign-up bonus to points worth 30,000 Avios if you apply by 4th February. This is exclusive to Head for Points readers. Click here to apply.

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You should also consider the British Airways Accelerating Business credit card. This is open to sole traders as well as limited companies and has a 30,000 Avios sign-up bonus.

British Airways Accelerating Business American Express

30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review

There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.

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40,000 points sign-up bonus and a £200 Amex Travel credit every year Read our full review

American Express Business Gold

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Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

Comments (81)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Rob says:

    So if reward flights become available during that time, will everybody be cut off from booking them? Or are members of other Avios / points programmes able to grab them?

    I’m waiting for a reward seat to pop so I can upgrade.

  • Cuchlainn says:

    Maybe it will sort out the c3ap Aer Lingus IT where you cannot do a hold bag drop except face-to-face at the airport. Or is it because Avios.com tickets do not include your complimentary 1 x 20kg bag missing from your ticket ?

  • Chris Cannon says:

    Site still down this morning too by the looks of it

    • Senor Blanco says:

      Very frustrating. Currently at Malaga airport with just carryon, but unable to check in online via the app, manage my booking or add details to the verify app. Only choice is join the back of a very long queue, or sit in the sun for an hour while the queue goes down……😎

  • Lolabora says:

    Executive Club continues to be down and it is already the evening of Wednesday 17 November. Great job BA!

  • Ben Anwuri says:

    Another case of BA not keeping its promise to its numerous customers. Up to midnight 17/11/2021, still no hope of checking in online or managing booking.

  • Mark says:

    Still down

  • Rachel Lynas says:

    Well it’s the 18th now – and its still down!

  • Mal Grieve says:

    Any news yet on upgrade downtime as this was scheduled to finish midnight on the 16th its now the morning of the 18th and still can’t access the app.

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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