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British Airways Executive Club ‘unavailable’ for 3 days in November

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You may already have received the email that BA Executive Club will be unavailable due to scheduled maintenance and improvements to the underlying tech.

All British Airways customers are being emailed today to warn of a scheduled outage of ALL Executive Club functions for a 3.5 day period, between 3pm on the 13th and midnight on the 16th of November, so that you can plan ahead.

British Airways Executive Club status cards

What will happen?

ALL Executive Club functionality will be unavailable during the scheduled improvements. That means you WON’T be able to:

  • Check your Avios balance or transactions
  • Redeem your Avios for flights or any other redemptions
  • Combine your Avios
  • Transfer Avios to another member
  • Claim missing Avios
  • Change or update your Executive Club personal information including email address, address, password etc
  • Manage your Household Account, Family & Friends or travel companions list

The engineering work does NOT affect flights and you will still be able to add your BA Executive Club number to any flights you take. You can still check in and use Manage My Booking as normal.

It only affects British Airways Executive Club – Iberia Plus, AerClub and Avios.com accounts will remain unaffected.

Will Avios transactions still post?

Yes. Any Avios transactions during the downtime (which could include Avios being deposited in your account from flights taken, or from Amex, or other partners) will credit once the scheduled work has completed.

They may take a little longer to appear whilst BA works through all Avios earned globally during the period.

Why is the outage happening?

Whilst not confirmed, this is likely to be related to the ‘Global Loyalty Platform’ project which has been ongoing at IAG for several years.

The platform would form a global hub for all Avios programs rather than having them managed separately by British Airways, Iberia, Aer Lingus etc, in a similar structure to how milesandmore.com is the single hub for all Lufthansa, SWISS, Austrian, LOT and Brussels Airlines mileage activity.


How to earn Avios points from UK credit cards

How to earn Avios from UK credit cards (January 2022)

As a reminder, there are various ways of earning Avios points from UK credit cards.  Many cards also have generous sign-up bonuses!

There are two official British Airways American Express cards with attractive sign-up bonuses.

There are special sign-up bonuses on both of the BA American Express cards until 28th February 2022. The bonus on the free card is doubled to 10,000 Avios and the bonus on the Premium Plus card is increased from 25,000 Avios to a huge 40,000 Avios.

British Airways BA Amex American Express card

British Airways American Express

10,000 Avios for signing up (SPECIAL OFFER) and an Economy 2-4-1 voucher for spending ….. Read our full review

British Airways BA Premium Plus American Express Amex credit card

British Airways American Express Premium Plus

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You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points, such as:

Nectar American Express

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & two airport lounge passes Read our full review

American Express Platinum card Amex

The Platinum Card from American Express

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Run your own business?

We recommend Capital On Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, along with a sign-up bonus worth 30,000 Avios.

30,000 Avios is a special offer which runs to 4th February 2022.

Capital on Tap Visa card

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You should also consider the British Airways Accelerating Business credit card. This is open to sole traders as well as limited companies and has a 45,000 Avios sign-up bonus.

45,000 Avios is a special offer which runs to 28th February 2022.

British Airways Accelerating Business American Express card

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45,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

(Want to earn more Avios?  Click here to visit our home page for our latest articles on earning and spending your Avios points and click here to see how to earn more Avios this month from offers and promotions.)

Comments (81)

  • Ashley glen says:

    BA executive club app still down today. Should have been able to access it from yesterday. What’s going on???

  • Alastair Keir says:

    Does anyone have any new information on when the executive club site will be up an running again. It still says that it is not working this morning although has yesterday’s date as when it should have restarted.

  • Stuart Robinson says:

    Still down 18th Nov. Good planning! Why say 3 days if it ends up as 7

  • Tony Stacey says:

    When is this site going to be up and running?!!😫

  • Hermine Sugden says:

    Well? Today is the 18th November.
    When can we access the British Airways Executive Club app?
    Someone @ BA ought to say something! 🙄

  • JW says:

    Looks like they updated the site message to remove mention of the 17th – I wonder if we’re in this for a while longer!

  • Sam says:

    Agree with comments made, would be good to know when the app is due to be up and running rather than checking often.x

  • Austin says:

    App seems to be functioning but not the website. Pretty poor communication from BA.

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