Hilton Honors launches cricket, golf and McLaren redemption events

This article is closed to new comments. Feel free to ask your question in the HfP forums.

• C says:

  30 Jun30 June 09:30

  It looks like Amex referral bonus has been cut by half to 12k for platinum. Would the bonus increase back again at some point?

  • Benilyn says:

    30 Jun30 June 09:31

    Yes probably will be but who knows when.

    • Rob says:

      30 Jun30 June 09:31

      12k is the normal Platinum referral bonus.

      • Andrew says:

        30 Jun30 June 23:53

        The new normal for a while now, it used to be 24k IIRC

• Thywillbedone says:

  30 Jun30 June 13:56

  A question re compensation:

  I recently flew Wizzair back to LTN from Skopje. I received a text prior to leaving for the airport notifying me that the flight was going to leave “2 hours 55 minutes later than scheduled”. Ultimately, the flight landed 3 hours and 7 minutes after scheduled arrival time.

  I submitted a claim for compensation pursuant to Article 7 (which should = c.£350). I have had the following response from the airline:

  “Please accept our sincere apology for the inconvenience caused by the delay in your flight. Upon checking your reservation [XXX} in our system, we confirm that there was a delay in the arrival of your flight W9 7701 SKP-LTN on 01.06.2022 due to an extraordinary circumstance that could not be avoided by our company. We would like to assure you that our priority is our passenger’s safety, and that is why in this type of situation, we are forced to make decisions that are not always easy, but necessary.

  As this incident could not be predicted by our company, regardless of our efforts to avoid it, point (14) and Article 7 of European Regulations 261/2004 exempt the carrier from the obligation to provide compensation in case delay of the flight was caused by an extraordinary circumstance. Therefore, we regret to inform you that no compensation is due.

  However, in accordance with EC Regulation 261/2004, we will reimburse the expenses encountered directly due to the delay, such as meals and refreshments. We can offer up to 80 EUR per person. We kindly ask you to forward all related invoices/receipts in the English language, as an attachment to your reply, so that we can determine a possible compensation.”

  My questions are:

  (1) Can I verify the true reason for this delay? Their response seems suspiciously non-specific – surely all airlines could hide behind similar excuses if they chose?

  (2) I don’t have any expense receipts for food and drink although I did have to book a taxi back to my home due to unavailable public transport. Would this be covered by their offer?

  Thanks!

  • Jonathan says:

    30 Jun30 June 15:07

    An airline can refuse to pay compensation on things that’ll delay a flight that are only outside their complete control, so weather conditions for instance are classed as an extraordinary circumstance, delays caused by their staff problems aren’t, but airport staff problems are.

    They’ll need to give you a valid reason why it was delayed.

    Also many airlines try to fob their passengers off by claiming ‘extraordinary circumstances’ where they know it the cause of the delay wasn’t, they just hope that people will accept their response, and not bother with pursuing it any further.

  • ADMO says:

    30 Jun30 June 15:16

    I’ve had the exact same reply from them and have chased them twice without success. Log a complaint with ADR.

    • Nick says:

      30 Jun30 June 16:23

      To answer your specific question, taxis are not covered under duty of care provisions.

      • ChrisC says:

        30 Jun30 June 17:26

        Yes they are. Although not specifically mentioned they are surely covered if the airline does not provide free transportation.

        From Article 9

        (1jWhere reference is made to this Article, passengers shall be offered free of charge:

        (1c) transport between the airport and place of accommodation (hotel or other).

        No exclusion there for a taxi.

  • Thywillbedone says:

    30 Jun30 June 16:45

    Thanks for the replies thus far. Suspected it might be a fob off by the airline and will chase up at least one to them directly but will pursue ADR if I get nowhere.

• Voldemort says:

  30 Jun30 June 17:18

  More chance of falling down an escalator at the airport and breaking your leg than getting into an airport lounge in the UK at the moment with PP.

  • Jonathan says:

    30 Jun30 June 19:15

    Lots of people would be stuffed if BA took the approach to earning tier points in WTP, CE/CW/CS, First like it does in ET/WT, basing how many tier points are earned based on what type of ticket class you’ve brought, so deeply discounted Club would earn minimal TPs compared to fully flex Club bookings

    That’d be when everyone feels the bite of not being allowed into LHR lounges !
    Apart from those who do a lot of travelling, and would never think about the need to do a tier point run

This article is closed to new comments. Feel free to ask your question in the HfP forums.