Good news! With the pandemic-era ‘Book With Confidence’ refund guarantee coming to an end last Friday, British Airways has brought back the ability to cancel Avios flights online.
The situation is now back to how it was pre-covid.
I had a booking which I had been putting off cancelling due to my lack of enthusiasm for ringing the call centre, so I was keen to give it a go.
How do you cancel an Avios booking online?
The first step is to bring up your Avios booking on the British Airways website.
Scroll to the bottom and you see ‘Cancelling your booking’:
Click through and you get the consent page which is, oddly, still in the format of the old BA website:
You then get to your refund breakdown:
In theory, the cancellation fee is £35 per person. In my case, because the taxes and fees on this one way European flight are under £35, they are capped at what I paid. I get no money back but I am not on the hook to pay more.
You are shown this policy in writing – it is not an IT quirk:
“Where the standard cancellation fee is greater than the amount due for a refund, it will be reduced to reflect this amount. You will not be charged any extra amount for this cancellation.”
I will, of course, get back the 39,000 Avios used.
Confirm the cancellation and you’re done. My Avios were refunded instantly.
As well as making life easier for those of us who need to cancel bookings, this welcome change will reduce the pressure on the British Airways call centres for people who do still need to ring.
PS. In our forum, there are two reports (click here) from people who have tried to cancel Club Europe bookings with £50 of taxes and charges and have been told that there is no cash coming back. This is wrong as £15 per person should be returned. Check the refund amount before you confirm the cancellation, and if you don’t agree with the cash element then cancel by phone instead.
How to earn Avios from UK credit cards (January 2023)
As a reminder, there are various ways of earning Avios points from UK credit cards. Many cards also have generous sign-up bonuses!
In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.
You qualify for the bonus on these cards even if you have a British Airways American Express card:
There are two official British Airways American Express cards with attractive sign-up bonuses:
SPECIAL OFFER: Until 21st February 2023, the sign-up bonus on the British Airways Premium Plus American Express card is increased to 35,000 Avios from 25,000 Avios. You can apply here.
You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points.
Run your own business?
We recommend Capital On Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, along with a sign-up bonus worth 10,500 Avios.
SPECIAL OFFER: Capital On Tap has increased its sign-up bonus to points worth 30,000 Avios if you apply by 4th February. This is exclusive to Head for Points readers. Click here to apply.
You should also consider the British Airways Accelerating Business credit card. This is open to sole traders as well as limited companies and has a 30,000 Avios sign-up bonus.
There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.
Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.