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How long is it taking to get flight compensation payments from British Airways?

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There has been some grumbling in our forum recently about the time taken for British Airways to process compensation payments for cancelled, delayed or downgraded flights.

For anyone in the same boat, I thought I’d share a recent example of my own which has just been resolved.

On 5th August, my daughter was travelling alone from Geneva to Heathrow. Her flight was cancelled at short notice and she was rebooked, whilst also being downgraded in the process from Club Europe to Euro Traveller.

British Airways BA A380 flying

(I could have a rant at this point about why a 15-year old with a British Airways Executive Club Silver card, travelling alone in Business, was not put on the next flight, or the flight after that, but only on the third available flight for rebooking, leading to a six hour delay, but I won’t …..)

I submitted two compensation claims on her behalf on 8th August:

  • one for €250 compensation for the initial cancellation
  • one for a partial rebate on the Avios used for the downgraded flight

These are the standard compensation amounts due under the EC261 / UK261 legislation.

The first claim was settled last week for £220. The second claim for Avios was settled on 23rd November, ie after 15 weeks.

It’s worth noting that British Airways has not emailed me to say that the claims had been settled. If I hadn’t spotted the money in my bank account and the Avios in my BA account I wouldn’t have known.

So …. if you’re waiting for compensation from British Airways, be prepared to stick it out.


How to earn Avios from UK credit cards

How to earn Avios from UK credit cards (February 2024)

As a reminder, there are various ways of earning Avios points from UK credit cards.  Many cards also have generous sign-up bonuses!

In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.

You qualify for the bonus on these cards even if you have a British Airways American Express card:

Barclaycard Avios Plus card

Barclaycard Avios Plus Mastercard

Get 25,000 Avios for signing up and an upgrade voucher at £10,000 Read our full review

Barclaycard Avios card

Barclaycard Avios Mastercard

5,000 Avios for signing up and an upgrade voucher at £20,000 Read our full review

There are two official British Airways American Express cards with attractive sign-up bonuses:

British Airways American Express Premium Plus

25,000 Avios and the famous annual 2-4-1 voucher Read our full review

British Airways American Express

5,000 Avios for signing up and an Economy 2-4-1 voucher for spending £12,000 Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points. These points convert at 1:1 into Avios.

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & four airport lounge passes Read our full review

The Platinum Card from American Express

40,000 bonus points and a huge range of valuable benefits – for a fee Read our full review

Run your own business?

We recommend Capital On Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, along with a sign-up bonus worth 10,500 Avios.

Capital On Tap Business Rewards Visa

Get a 10,000 points bonus plus an extra 500 points for our readers Read our full review

You should also consider the British Airways Accelerating Business credit card. This is open to sole traders as well as limited companies and has a 30,000 Avios sign-up bonus.

British Airways Accelerating Business American Express

30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review

There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.

American Express Business Platinum

Crazy 120,000 points bonus (to 9th April) and an annual £200 Amex Travel credit Read our full review

American Express Business Gold

Huge 60,000 points sign-up bonus (until 9th April) and free for a year Read our full review

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

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