There has been some grumbling in our forum recently about the time taken for British Airways to process compensation payments for cancelled, delayed or downgraded flights.
For anyone in the same boat, I thought I’d share a recent example of my own which has just been resolved.
On 5th August, my daughter was travelling alone from Geneva to Heathrow. Her flight was cancelled at short notice and she was rebooked, whilst also being downgraded in the process from Club Europe to Euro Traveller.
(I could have a rant at this point about why a 15-year old with a British Airways Executive Club Silver card, travelling alone in Business, was not put on the next flight, or the flight after that, but only on the third available flight for rebooking, leading to a six hour delay, but I won’t …..)
I submitted two compensation claims on her behalf on 8th August:
- one for €250 compensation for the initial cancellation
- one for a partial rebate on the Avios used for the downgraded flight
These are the standard compensation amounts due under the EC261 / UK261 legislation.
The first claim was settled last week for £220. The second claim for Avios was settled on 23rd November, ie after 15 weeks.
It’s worth noting that British Airways has not emailed me to say that the claims had been settled. If I hadn’t spotted the money in my bank account and the Avios in my BA account I wouldn’t have known.
So …. if you’re waiting for compensation from British Airways, be prepared to stick it out.
How to earn Avios from UK credit cards (February 2024)
As a reminder, there are various ways of earning Avios points from UK credit cards. Many cards also have generous sign-up bonuses!
In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.
You qualify for the bonus on these cards even if you have a British Airways American Express card:
There are two official British Airways American Express cards with attractive sign-up bonuses:
You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points. These points convert at 1:1 into Avios.
Run your own business?
We recommend Capital On Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, along with a sign-up bonus worth 10,500 Avios.
You should also consider the British Airways Accelerating Business credit card. This is open to sole traders as well as limited companies and has a 30,000 Avios sign-up bonus.
There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.
Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.