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Review: Is IHG One Rewards the best hotel loyalty scheme? (Part 1)

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This article is part of our overview series of the main hotel loyalty schemes. Each scheme will be covered over two articles. One will list the basic facts of the scheme – basically ‘How does IHG One Rewards work?‘ – whilst the other will be my subjective view of what is of particular merit.

The full series of articles can be found here:

IHG One Rewards is the loyalty programme for over 6,000 hotels globally.  The hotels operate primarily under the InterContinental, Crowne Plaza, voco, Hotel Indigo, Kimpton, Holiday Inn, Holiday Inn Express, Staybridge Suites and Candlewood Suites brands. 

The small Regent chain of luxury hotels was added in 2018 and Six Senses was acquired in early 2019.  The newest brand active in Europe, Vignette, launched in 2021. In 2022, IHG took over the marketing of Iberostar’s beach resorts outside Cuba.

The IHG One Rewards home page is here.

IHG One Rewards review

What is the geographic spread?

Excellent. IHG has a substantial presence in the UK, with a huge number of Holiday Inn and Holiday Inn Express properties. They also have excellent coverage across much of Europe and there are few places in the world where you will not find one of their hotels.  Except Sweden. And Iceland.

Do I use them?

Yes. My stays at IHG brands had declined sharply since I gained Marriott Platinum and Hilton Diamond status in recent years, but may now start coming back.

Why did my stays decline? Because Marriott and Hilton top tier status offers specific benefits (guaranteed lounge access, free breakfast at most brands, guaranteed 4pm check-out with Marriott, a more reliable chance of a good upgrade) which are sometimes invaluable. Nothing was guaranteed with IHG status.

I got around it by buying InterContinental Ambassador status each year which has guaranteed benefits such as 4pm check-out at InterContinental properties.  InterContinental has high quality hotels in the big cities I tend to visit the most – London, Paris, New York, Boston, Amsterdam etc.

This all changed in 2022 with the launch of IHG One Rewards. There are now genuinely good reasons to push stays towards IHG.

Fundamentally, for better or worse, the programme has shifted 180 degrees.

The key selling point of IHG was that you could earn points very quickly at mid-market hotels and then redeem them at sensible rates for luxury properties.  What you didn’t get in the way of benefits was made up for in terms of high points earning and good value redemptions.

This is no longer the case. Reward nights are no longer capped in terms of points needed and are far poorer value in many cases. You will receive decent benefits for your loyalty, however.

IHG One Rewards review

Elite membership levels in IHG One Rewards

It is worth noting that IHG actually runs TWO loyalty schemes. As mentioned above, there is a fee-based loyalty programme for InterContinental properties called Ambassador. I reviewed the benefits of InterContinental Ambassador here.  Since IHG One Rewards launched in 2022 with, at last, decent benefits, Ambassador has less value.

The four elite tiers in IHG One Rewards are:

  • Silver Elite – 10 nights (no option to earn via base points). The only major benefit is a 20% bonus on base points.
  • Gold Elite – 20 nights or earn 40,000 base points. The only major benefit is a 40% bonus on base points.
  • Platinum Elite – 40 nights or earn 60,000 base points. The key benefits are early check-in if available, a 60% bonus on base points, a non-guaranteed upgrade and a welcome amenity of points or a drink and snack. You receive Platinum Elite status for free if you pay $200 to join InterContinental Ambassador.
  • Diamond Elite – 70 nights or earn 120,000 base points. The key benefits are early check-in if available, a 100% bonus on base points, a non-guaranteed upgrade and a welcome amenity of breakfast, points or a drink and snack.

You also receive Milestone Rewards based on the number of nights you stay in each calendar year:

IHG One Rewards milestone rewards

It is important to differentiate between status benefits and Milestone Rewards. Anyone who receives their IHG One Rewards status via a status match or (outside the UK) an IHG credit card will NOT get Milestone Rewards unless they do the required number of nights. This means you don’t get the option to take annual lounge passes, food and beverage credits or suite upgrade certificates.

The ‘sweet spots’ are arguably (at 20 nights) the suite upgrade certificate and (at 40 nights) the annual lounge pass, assuming that you regularly stay at upmarket IHG hotels with an executive lounge.

In terms of elite status, the sweet spot is Diamond Elite. This is where you receive something worthwhile which is guaranteed – free breakfast. That said, arguably the Milestone Rewards you receive on the way to Diamond Elite have more value than Diamond Elite itself.

All guests at IHG hotels receive free internet – it is not an elite benefit.

Gold Elite, Platinum Elite and Diamond Elite members can roll over their additional elite nights (ie nights earned over and above the level needed to requalify) into the following year to aid future requalification.

Suite upgrades are allowed for Platinum Elite and Diamond Elite members although hotels are under no obligation to upgrade you to this level.

Rewards nights DO count towards renewing elite status.

The full table of elite benefits is here.

IHG One Rewards does not offer lifetime status.

IHG One Rewards review

How do you earn IHG One Rewards points?

Most brands earn 10 base points per $1 spent.  It is only base points that count towards elite status renewal.

Staybridge Suites and Candlewood Suites give a reduced 5 points per $1.

Bonus points do NOT count towards elite status.  It is worth knowing that:

  • Virgin Points transfers into IHG no longer count for status – they did until mid-2018 but no longer
  • IHG credit card points earned from spending DO count for status (if IHG relaunches a UK credit card at some point)
  • IHG credit card points earned from sign-up bonuses DO NOT count for status

This article looks at exactly which sorts of IHG One Rewards points count for status and which do not.

IHG One Rewards has less aggressive bonus points promotions than it used to, as part of the switch to offering benefits rather than more and more points.  Our ‘Top Hotel Bonus Points Offers‘ page contains details of current promotions.

What are IHG One Rewards points worth?

We have an article dedicated to working out what IHG One Rewards points are worth which you can find here.

Our mid-point valuation is 0.4p per point although you can easily beat this – but not by a huge amount.

How do you spend IHG One Rewards points?

Historically, redemption rates for hotels ran from 10,000 points in Category 1 (the cheapest Holiday Inn Express properties) to 70,000 points in Category 13 (the higher end InterContinental properties in London, New York, Bali etc) with the top-end InterContinental Maldives an outlier at 100,000 points. This is no longer the case.

From 2020, IHG One Rewards has been rolling out revenue-based pricing.

When Hilton Honors introduced an element of revenue based pricing, it retained a cap on what each hotel could charge. Properties got cheaper off peak but remained the same at peak dates. Everyone won. IHG has not imposed caps, leading to crazy redemption pricing at some properties. There is also little logic to the way that redemptions are priced, with the points cost jumping around from day to day even if cash pricing is unchanged.

Here is a Holiday Inn Express at Victoria Station priced at 116,000 points for a 2023 date. Remember that InterContinental Maldives was capped at 100,000 points per night until very recently.

IHG One Rewards review

On average, you will still – despite revenue based pricing – get around 0.4p per IHG One Rewards point on a typical redemption. The removal of caps at peak dates was offset by reducing redemption pricing at cheaper dates.

Redemptions at Mr & Mrs Smith hotels used to offer 0.6p per point based on the prevailing cash price and were a sweet spot. However, Mr & Mrs Smith withdrew from IHG One Rewards in 2023 after the business was acquired by Hyatt.

There are no discounts for extended reward stays along the lines of the ‘5 for 4’ deals offered by Marriott Bonvoy and Hilton Honors.

IHG does NOT have ‘last room availability’ for rewards. Hotels are required to make 5% of their rooms available for redemption each night, but do not need to offer more when that quota is booked.

A 5-star 70,000 point redemption would typically require a Gold Elite member to spend $5,000. However, because of the number of IHG bonus point promotions, the actual spend required would be substantially less.

IHG One Rewards review

Do IHG One Rewards points expire?

IHG One Rewards points expire if a) you do not have elite status and b) you have no activity on your account for 12 months.  I wrote a full article on IHG’s expiry rules here.

Can you upgrade using IHG One Rewards points?


Historically some hotels would put higher room categories up for redemption at standard rates on quiet nights. Holiday Inn London Camden Lock used to put its Penthouse Studios up as a redemption, for example, but this now seems to have stopped.

This is a major weak spot. Marriott Bonvoy leads the way here, with many hotels allowing you to pay a small fixed nightly fee to upgrade a points room at the time of booking. This is especially valuable if you have a child and need a room that can take three people.

Are ‘cash and points’ redemptions available?

Yes. ‘Cash and points’ is ALWAYS available as an option.

IHG occasionally runs promotions which sees the cash and/or points element of ‘cash and points’ tweaked.

Can you convert IHG One Rewards points to airline miles?

IHG One Rewards point can be transferred to a large number of airlines including Avios. The ratio is a weak 5:1.

If you did not want to use your points for hotel stays, your only option is cashing out for UK retailer gift cards. 5,000 points gets you a £5 online e-code for John Lewis etc. It is very poor value – you will never get much better than 0.1p per point this way compared with 0.4p+ per point if redeemed for hotel rooms.

Can you earn Avios directly without collecting IHG points?

Yes, see here.

You can earn Avios by showing your British Airways Executive Club card at check-in – the amount will depend on which IHG brand you are staying with. You will not earn any IHG One Rewards points. However, you must still be a member of IHG One Rewards in order to do this.

IHG One Rewards review

IHG One Rewards UK credit card partnerships

Can you get elite status with a UK credit card? Not any longer. The free IHG One Rewards Mastercard, pictured above, gave automatic Silver status but this card has now been closed.

Is IHG One Rewards an Amex Membership Rewards partner?  No. You could transfer your Amex points to Virgin Points and then on to IHG One Rewards but this is poor value – one IHG point per one Amex point is not good.

Purchasing and transferring IHG One Rewards points

You can buy IHG One Rewards points from $10 per 1,000 via this link. The price is higher ($13.50 per 1,000) if you buy fewer than 26,000.

If there is no ‘buy points’ promotion running, you can often save by booking and cancelling a ‘cash and points’ redemption. For example, you book a redemption night at a 15,000 point per night hotel and choose to pay using 5,000 points and $70 instead. After booking, you cancel the reservation. Your $70 is not returned – instead you receive 15,000 points back into your account. You are $70 out of pocket but 10,000 points better off.

Points can be transferred to other members at a cost of $5 per 1,000. Following a recent change, Diamond Elite members and members of IHG Business Rewards (free to join) do not pay.

You can transfer Virgin Points into IHG One Rewards points at a ratio of 1:1. You can also transfer Finnair miles to IHG One Rewards at a ratio of 2:1.

What is my personal opinion of IHG One Rewards?

Part two of my IHG One Rewards review – click here – covers my personal thoughts on the good and bad points of the scheme.

IHG One Rewards update – June 2024:

Get bonus points: IHG One Rewards is not currently running a global promotion.

New to IHG One Rewards?  Read our overview of IHG One Rewards here and our article on points expiry rules here. Our article on ‘What are IHG One Rewards points worth?’ is here.

Buy points: If you need additional IHG One Rewards points, you can buy them here.

Want to earn more hotel points?  Click here to see our complete list of promotions from IHG and the other major hotel chains or use the ‘Hotel Offers’ link in the menu bar at the top of the page.

Comments (31)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Ryan says:

    It absolutely was when we were earning unlimited points on the credit card 😭

  • Ian says:

    Can’t agree with the ambassador guarantee.

    Stayed twice last year in Dublin and Barcelona and on both occasions I was only offered points instead of an upgrade despite the upgrade being available.

    It is too easy now to just offer points.

    Even the 4pm checkout can be waved away in points.

    Unsure as to whether I will renew this year. Probably not despite the 15k offer to renew. Might consider if we plan to revisit an intercontinental and take advantage of a free night

    • exp70 says:

      In the ME I’ve had the opposite of this, fantastic room upgrades and late checkouts. Perhaps issuing points is more common in continental europe?

      • Barry cutters says:

        Same – feel like ambassador is a absolute steal in terms of cost vs value received

  • Sean says:

    Rob, still no plans for a uk credit card?

  • John says:

    IHG has been great for me since they thinned the top-tier ranks.

    This week, had a mid-week stay at IC Vienna. 21.5k points (redeemed during one of the rewards sales for Diamonds and CC holders which you didn’t mention). Dated property, but amazing service, great club, and decent upgrade to a junior suite with terrific views.

    Also stayed this week at the IC Warsaw, which was 16,150 points (19k – 15% award sale rebate). Again, dated property, but amazing experience with upgrade, club, and so on.

    IHG has become excellent for Diamond Ambs IMO. I also have Marriott Plat and Hyatt Explorist which have guaranteed late check-outs. But frankly, I almost always get the late check-out I want at IHG so I don’t value a guarantee anywhere near as highly as you do.
    Overall, I find IHG one of the best programs. Hyatt is great when it comes to earn-and-burn but still has these coverage problems. Also, recent Hyatt additions (e.g., Albert Embankment) are disappointing. The most useless program to me is Hilton. Will lose Diamond as I rarely saw any reason to stay at a Hilton in 2023.

    • BA Flyer IHG Stayer says:

      It was mentioned in an article and in a thread if its own in the IHG forum!

    • josh says:

      Do IHG Diamond Ambassador get free exec lounge access? i dont see it as a listed benefit?
      I get lounge access with easy to obtain hilton diamond or marriott titanium.
      also mid tire IHG hotels (eg holiday inn and Voco) are very poor value compared to mid tire marriot hotels

      • BA Flyer IHG Stayer says:

        No because it’s not a benefit of either of the Diamond or Ambassador statuses.

        It’s is a selectable milestone reward (40 or 70 nights).

        You can also gain access by booking a room with club access or paying for it on site.

      • John says:

        As for your comment on mid-tier IHG’s, I somewhat disagree. You probably have tired HI and HIEX hotels in the back of your mind (actually, quite a few of them in the UK). I get it, these aren’t great.

        But if you look what you can get per quid spent on IHG, I don’t think it compares quite as unfavorably as you suggest. Many Indigos, vocos and Staybridges offer decent value, and new-ish HI’s can be okay. At the bottom end, new HIEX can be alright. CP is a mixed bag just like HI: Mostly avoid the old ones, go for the new ones.

        As an example of comparison across brands, Moxy might be a bit more hip and upscale than HIEX but often times, I find the price differential totally unjustified. In Moxys, I have had some of the smallest bathrooms EVER, even smaller than those of s****ty ibis hotels.

  • lumma says:

    I’ve still got platinum status with IHG through their credit card, despite creation closing it years ago. My biggest issue is that their hotels are often way more expensive than others, at least in the cities I visit. Even factoring in free drinks, potential upgrades, etc.

    I also hate the scripted “thanks for being a platinum member in IHG rewards” speech on check in

    • Pangolin says:

      I’m not sure which places you’re staying but at least in EMEA I’m finding Marriott cash rates to be way worse than IHG and Hilton, more or less across the board from low-tier to high-tier properties.

      I’m not likely to touch any Bonvoy places unless they roll out a 2x nights promo.

  • Mohamed says:

    You said except Sweden and Finland, what about Morocco, Algeria, Tunisia and most African countries like Senegal, the Gambia even cape town they don’t have decent property just holiday Inn express and not to mention Greek islands like santorini, Mykonos, Crêtes no IHG presence same story in Turkey away from Istanbul no presence in most touristic coastline cities, ski resorts tgey tend to be present few years then dissapear Burgstgaden Germany then tooken over, Davos Switzerland then tooken over as for Six senses courchevel France is out of price cash or points.

  • David S says:

    I paid for Ambassador status this year to cover stays in Lisbon and Singapore and did the status match to Hilton last week to get Gold status for a stay that I had already booked with them. I always get treated well in terms of the room I get

  • RussellH says:

    > Fundamentally, for better or worse, the programme has shifted 180 degrees.

    Absolutely. And as far as I am concerned, very much for the worse.
    Milestone awards are irrelevant to us – there just are not enough hotels of any one brand that would cover the places where we would want to stay.
    But we have lost the very welcome free drink(s) on arrival that we used to get at any IHG place (and even though I was normally only entitled to one free drink, 90% of the time a smile and a polite question would get us one each). These days I do not even get 80p worth extra points.
    It hardly seems calculated to encourage discretionary travellers; instead they have focussed on the regular business traveller who is going to stay anyway.

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