Don’t be taken in by BA’s incorrect On Business email this week

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• Roger says:

  4 Aug4 August 06:41

  Has On Business redemption remained the same price or increased recently?
  I am looking at HFP article from December 2021 which had a table of destination with points pricing.

  • Rob says:

    4 Aug4 August 08:12

    Same

• Andrew. says:

  4 Aug4 August 08:03

  Perhaps marketing have forgotten to tell the developers that expiries have been deferred?

  I’m sure this story is going to develop.

• Tim says:

  4 Aug4 August 08:11

  Its more of the same. BA really does not seem to care about this business scheme as shown by all of the issues over the last 18 months. I cannot access my account even though my information is correct – it tells me it is sending a code and the code never arrives. You try and call them and unsurprisingly their call volume is so high they cannot take your call and cut you off. You use the online form as they request and no one comes back to you. They should decide if they are serious about this. If they are not, stop wasting everyone’s time and kill it. If they are – and they should be as most airlines are – support it properly. When leisure premium travel falls back as it is starting to do, they will need business travel even more.

  • Rob says:

    4 Aug4 August 08:19

    They are NOT sending a code – they mean you need to type in the code from the Authenticator app. It is badly worded I agree.

    • thelargeguy says:

      4 Aug4 August 11:56

      they ask you to input the code which is generated from a QR code that is meant to appear – this qr code appeared at the start for code and then never again meaning no qr code to get the code from an authenticator
      the call team after 30 mins can reset your password to cause the QR code to reappear but then as soon as you log out you can’t see the QR code again necessitating another 30 mins wait on the phone – total shambles

      • Sharka says:

        4 Aug4 August 14:52

        You scan the QR code into your authenticator app. Then, there is no more need for a QR code, because the authenticator app has this account to generate an access code for. All you need to do is type in the code from your authenticator app for this account.

        • thelargeguy says:

          4 Aug4 August 17:59

          brilliant you have saved me – thanks so much!

• daveinitalia says:

  4 Aug4 August 08:26

  I saw this too but it’s not clear which is right. I’d hope BA would honour what the marketing emails say and push expiry into next year as it’s been such a pain redeeming this year.

  Have BA confirmed no more extensions?

  I was getting an error when I was trying to book something on the onbusiness site. It worked after deleting all my cookies for britishairways.com

  My transactions say (null) – (null) in the list and I have to click on them to get the full details. Anyone else seeing that?

  • Rob says:

    4 Aug4 August 08:35

    I get that too.

    The email was clearly meant to be pulling in a calculated number and failed. If they had halted expiry they’d just put in a text message saying so.

    • daveinitalia says:

      4 Aug4 August 10:06

      I’m hoping BA see this as a reason to extend the expiry. They can pretend the email was intentional all along even if it wasn’t

• L Allen says:

  4 Aug4 August 09:47

  I don’t have On Business but BA has form for including incorrect info about accounts in its emails. I quite regularly get emails where they say my status is Blue and I have 0 TP and 0 Avios. Their CRM system is terrible.

• Tony says:

  4 Aug4 August 10:40

  The whole bloody thing at BA is a shambles. Not enough aircraft, not enough pilots, cancellations by the hundred,. I hope that the engineering isn’t so bad. A total disgrace….

  • JDB says:

    4 Aug4 August 11:56

    That may be your view but it isn’t really supported by the facts and nor do BA’s operations look very different from other flag carriers based at congested airports.

    Importantly, nobody is obliging you to fly with BA – you have a choice of c.85 other airlines operating out of Heathrow.

• Ollie says:

  4 Aug4 August 11:13

  Will what actually happened ever come to light? Surely if a data breach then it must be publicly reported to the ICO?

• Nick says:

  4 Aug4 August 11:51

  This is good news for customers though, it’s suddenly got very difficult to force expiry at the end of the year. Might require a court case or two, but unless they very quickly send a follow-up email ‘correcting an error’ it’ll be hard to argue against.

  The issue is (and always has been) squarely with Comarch, but the BA team behind the programme can also often be inept beyond belief.

  • Rob says:

    4 Aug4 August 12:21

    This is my favourite message, when you click the ‘?’ above points expiry:

    “Points are valid from the time they are appear on your account until the end of two calendar years after that time. For example, if you earned points at any time during 2015, they are valid until 31 December 2017. Any points earned before 12 May 2015, which were transferred to your new account, will expire within 3 years ie. if you earned the points in 2015, they are valid until 31 December 2018.”

    • Peter K says:

      4 Aug4 August 13:18

      Talking about outdated messages never updated, I had an email from HP the other day saying:

      “Please take note that shipping delays may occur due to the lockdown.”

      “*** Note: Your health is our top priority. If you are in a city or state affected by the lock down, you can return the non-working unit after the lock down period. ***

      It makes you dispare a bit!

      • Peter K says:

        4 Aug4 August 13:19

        Dispair! 🙄

        • ayearinmx says:

          4 Aug4 August 18:07

          Despair?

        • Dubious says:

          5 Aug5 August 01:47

          Disrepair?

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