Don’t be taken in by BA’s incorrect On Business email this week

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• Isherwood says:

  4 Aug4 August 12:26

  The SME I work for gave up bothering with On Business a few years ago (when it went off-line). We are left with a historic balance of 800-odd – and as things stand they’re heading for the bin. After such a drawn out debacle, we would happily donate them to a good cause if BA gave us that option. It’s finding a receptive ear at BA which is the challenge.

• Mark says:

  4 Aug4 August 12:32

  And if they cancelled them and you’d kept the email you’d have a good reason to get them all back

  • Ironside says:

    4 Aug4 August 13:51

    True. Not that this would result in you actually getting them back.

    An apparent software glitch caused 300k Avios to expire prematurely from a family member. BAEC simply ignored all requests for resolution.

    His busuiness now spends ~$20k on flights annually “with anyone except BA”. Idiots.

    • meta says:

      4 Aug4 August 15:49

      It would have been a perfect opportunity to test the validity of BAEC/On Business terms and conditions in court. Shame they didn’t pursue it.

• Chris W says:

  4 Aug4 August 13:27

  What business owner has the time or patience for this ridiculous program

  • Lee says:

    4 Aug4 August 19:33

    Exactly this! We’ve basically given up and now mostly fly Star for business – that’s about £50k a year. Not a huge loss for BA but businesses with this size of spend are what the programme is for as it’s an SME programme. How many more like us now just look elsewhere?

• Paul says:

  4 Aug4 August 14:06

  Can you add on business number to an upcoming BA booking? If not done when booked.

  • Graham Barker says:

    4 Aug4 August 14:37

    You can, but you won’t get any OB points for a BA Holiday.

    • Paul says:

      4 Aug4 August 16:39

      How do I add the number, I have some flights booked already, but can’t find anywhere to add it OB number

      • Nick says:

        5 Aug5 August 06:21

        Although I haven’t got a booking to check this right now, it was always possible through ‘Manage My Booking’, where it had a specific link to add it.

        • Paul says:

          5 Aug5 August 12:54

          I can’t find anywhere to add it, manage my booking takes you back to the main BA page to manage the booking

        • Rob says:

          5 Aug5 August 13:49

          The BA site removes that link once a number is in the booking.

          Use Finnair’s site. This can amend any oneworld booking which sits in Amadeus.

• PH says:

  5 Aug5 August 10:38

  That sinking feeling when you roll out your email campaign, sit back and wait for the conversions roll in… but instead get a Google Alert and it’s Rob publicly exposing your work as “a load of rubbish” 😀

  • Paul says:

    6 Aug6 August 15:06

    Hi Rob. I can’t see anywhere on finair to add the on business number either!

    • Rob says:

      6 Aug6 August 15:52

      If you want to add an OB number to a BA flight it has to be done at ba.com. Unsurprisingly its not a standard Amadeus field that Finnair would support.

      • Paul says:

        6 Aug6 August 17:23

        But I have tried that and there is no where to add the OB number

        • Rob says:

          6 Aug6 August 17:29

          It may say ‘Add Business Extra Number’ for some weird reason, which is the AA SME scheme. This is in the black menu bar which hovers at the bottom of the screen in Manage My Booking.

• Robin says:

  22 Aug22 August 14:53

  BA Onbusiness – redemption for tickets online has been broken for several weeks. So useless ….
  This page isn’t working at the moment
  If the problem continues, contact the site owner.
  HTTP ERROR 413

  • Rob says:

    22 Aug22 August 15:19

    Were you getting that too? I had it last week but gave up as we heading off on holiday – I assumed it was a quick fix but clearly not.

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