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Charles Martel 124 posts

Finally drafted my FOS complaint today for submission tomorrow.

I’ve taken one for the team and used my insider industry knowledge to provide FOS with a 2,500 word analysis plus 6 appendices that give a detailed assessment of Creation’s behaviour against its own terms and conditions, the consumer rights act, althe FCA’s principles of business, and the FCA’s consumer outcomes.

I have emphasised to FOS that 1,800 customers are thought to be affected and that only a tiny fraction of these will complain. I have therefore reminded FOS of its powers and of Creation’s duty under the DISP rulebook to assess the broader implications of the case for all those borrowers including non- complainants.

We shall see. The wait will be considerable, but I cannot see how this will be treated as trivial or unimportant by the FOS.

Are you able to share? Its my home wort that I never get around to doing.

Any sharing only after he’s won, @CharlesMartel. Creation is not operating their business to professional standards so far as we can tell, but they’ve probably got more twists and turns in the way they will argue against any complaint than a corkscrew.

They and their friends do, however, seem to be paying attention to this thread. So there is no point feeding them any information as to the exact crafting of the comprehensive pasting they are hopefully going to get, before the FOS will hopefully do their job (not always guaranteed apparently) and land it on them.

There will be plenty of time for others to share after an approach succeeds.

Am I right in thinking we have six years from the date of our Creation final resolution letter to file a complaint with the FOS? If so would the better strategy be to wait out the early complaints and address any reasons for rejection or copy and paste successful claims?

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