Reply To: BA flight cancellation and rebook c£2k claim rejected – advice please

[SamG]

The mention of £2k and changing the flights etc is confusing and unnecessary detail so they probably misunderstood what was actually being claimed

Submit another claim for only the new Monday flights as a rerouting expense with a simple explanation (i.e. 2 lines) that BA could not be reached and online rebooking wasn’t available. They will hopefully then pay

Any compensation claim likely wouldn’t be successful- check the flyertalk BA cancellation thread and see if the code got posted. It’s possible the flight operated back empty as sometimes it’s the handling out of hours at LHR which is the restricting factor