Reply To: Amex 241 flight downgraded from Club World to WTP at check-in

[AJA]

@Raskolnikov I am so sorry that this happened to you. Were you the one who made the booking ie are you the voucher holder or was it your husband?

I have a suspicion that if your husband was the voucher holder BA will try to say you aren’t entitled to compensation as your ticket was “free” ie you paid no Avios for your seat. This is wrong as the voucher is effectively discounting the price of the second ticket and you still paid a substantial cash sum for the seat in Club. So do fight this if BA tries this tactic.

I hope they don’t do this and that you get 75% of the Avios and any cash element that you are entitled to.

It must have been very frustrating for you and while I also feel sorry for the cabin crew who lost their rest seats I think that was the right thing to do as fare paying passengers ought to be treated better.

I would forget about it for now and deal with it when you get back. I hope you enjoy the rest of your holiday and that the return trip goes smoothly.