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Post your American Express Gold retention offers

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  • zapato1060

    Should I wait til after first year anniversary or just before?

    Carlos

    Should I wait til after first year anniversary or just before?

    After as its computer generated

    andrewlrogers

    Just tried to cancel Gold via live chat, I was pushing for cancelation and didn’t ask if they could offer me anything. They then offered me 20k to stay which I accepted, I read above I can still cancel in a couple of months is that correct?

    Maples

    I’ve seen many posts of people cancelling after a while of getting their retention offer – seems scummy but it’s been done before by others.

    Also, 20K is nice, thought it was mostly 10K being offered.

    gtellez

    I just got 10k points via chat (no additional spending needed). Not bad, mainly considering that I got the 10k for spending 15K few days ago. My father in law got 5K after spending 1k.

    Thrillington

    Just offered 20,000 points.

    I asked explicitly outright, but still had to go round the houses a bit to get there (first agent took a long time ‘looking at my account’ before transferring me to the retention department) and then that person kept wanting to talk about the benefits. Told them I’m familiar with the benefits, but since my wife now had a Gold card too I wasn’t sure it was worth both of us having one.

    Suddenly offered the 20k ‘in recognition of your loyalty.’

    Like many, I think I’ll hold on until the benefits change in October and re-assess ahead of my next fee in Jan. Considering moving to the BAPP for a couple of years (or sticking with the Avios Barclaycard) before returning to Gold or Plat.

    travelwell

    20k offered. Just make sure you get transferred to
    The retention team.

    JDB

    This increase in retention bonus on PRG from 10k to 20k would appear to be the best part of the recently announced ‘enhancements’.

    • This reply was modified 52 years, 9 months ago by .
    Rui N.

    Also got offered 20k today. Even complained about a recent experience with a dispute charge* but was offered the “standard”.

    *Basically, I was able to enter a PP lounge in the UK (news in itself, I know) and they decided to charge me 3 entries, including one for a 1-year old baby (which is supposed to be free). I mentioned at entrance that the baby was under 2 and got a verbal “confirmation” (“hum hum”), but clearly the baby was charged as I got a £20 in my Gold card (I wasn’t asked to sign the machine at entry, so couldn’t see what it was inputted into the system).
    I tried to contact PP, on the phone they were useless and never got back to me by email or via website contact form. I tried to do a dispute charge with Amex, none of the options offered were relevant, so I tried via chat. Oh boy, what incompetence. First couple of guys claimed that I couldn’t dispute a charge from an Amex partner (LOL) and told me to contact PP (I refused, said I already tried enought times with the merchant). Eventually one of them said that they he had contacted PP himself and that if I called there will be already a note with them to refund me the money. I called PP, and of course nothing was there.
    I tried again on the chat, and finally got one person to admit that the team that answers the chat can’t raise dispute charges. I asked for someone that could, and they finally found me someone that raised the dispute. I now had a “normal” dispute charge ongoing, was asked to submit supporting documentation (uploaded infant boarding pass) and got the £20 after PP didn’t reply the dispute within the deadline… (they are such good “partners” that PP didn’t even bothered to reply!)
    I’ll make an official complaint one of these days 🙂

    Carlos

    What are people responding when speaking to retentions team?

    I’m sorry to know that you would like to cancel your card…
    May I ask what attracted you to this card when you originally signed up?

    Thrillington

    What are people responding when speaking to retentions team?

    I’m sorry to know that you would like to cancel your card…
    May I ask what attracted you to this card when you originally signed up?

    I don’t think it really matters – they just want to figure out which other benefits to mention to you to persuade you to stay. They’ll follow up whatever you say with asking ‘may I explain the benefits you may be missing’ or some such. Just be explicit in asking for a retention offer.

    SimonD

    Just spoke to an agent on the live chat and expressed my disappointment over the recent changes to the Gold Card terms. I pointed out that I would actually like to apply for a Platinum card by the offer of 0 points and £0 Amex travel credit for existing members (as expressed on the phones), was a blocker. Sadly there was nothing he could do about that, but did offer 20k MR for me keep the Gold, which was nice.

    Laura

    20k for me today on live chat.

    Said that I wasn’t getting value on the card anymore and I hadn’t been able to use my priority pass the last two times I flew as the lounge was full.

    Laura

    20k for me today on live chat.

    Said that I wasn’t getting value on the card anymore and I hadn’t been able to use my priority pass the last two times I flew as the lounge was full.

    Traveljunkie

    What does 20K points equate to? I’m up for renewal in October but thinking of cancelling given the feee and signing up to the BA Amex fee card.

    Rui N.

    You have the card and don’t know what 20k points brings you? Maybe that’s the first thing to learn before making any decisions 🙂

    memesweeper

    My *business* Gold cancellation was abandoned when I was offered most of my annual fee back as a statement credit. I’ve had 100% back in previous years, but with a big MR balance I’d prefer not to be moving out right now, this was sufficient to make me stay with Amex for another year.

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