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  • NorthernLass 7,544 posts

    Afternoon all! BA has cancelled the inbound leg of our return flights next July and moved it to the following day. Would we be able to claim back the extra hotel night and car hire we would need? Also it would be a complete pain moving out of our current hotel for one night but I suppose we’ll be expected to get the least expensive option available?

    meta 1,435 posts

    Yes, duty of care still applies under EU/UK261. You have to claim after the flight. Keep all the receipts. BA has a policy of up to £200 per person per night for accommodation. You can also claim for food and beverage costs, but not for alcohol.

    NorthernLass 7,544 posts

    Yes, duty of care still applies under EU/UK261. You have to claim after the flight. Keep all the receipts. BA has a policy of up to £200 per person per night for accommodation. You can also claim for food and beverage costs, but not for alcohol.

    Thanks meta! There are no hotels at our destination for £200 per night lol. $400 would be about the cheapest.

    meta 1,435 posts

    If it is a destination like Maldives, then it can exceed the amount as it would involve much higher costs due to seaplane transfers. But $400 is only £150 per person, so would fall within BA’s policy.

    ChrisC 956 posts

    BA might have a policy but the regulation does not put a limit on it.

    But there is an expectation you will be reasonable in what hotel you stay in.

    Saying that it is more than reasonable for you to stay in the same hotel as you are already in if that is possible for example. You might be able to negotiate a better rate with the hotel reception.

    If BA push back on your claim because it’s over their limit then a letter to BA legal should loosen the purse strings

    Wasssup 4 posts

    I don’t think you get any compensation as the fight was cancelled for July next year… so you have more than 14 days notice…

    My BA flight on May 2022 was cancelled and I’ve been put on the next days flight, so would love to claim for the extra night hotel – but as it’s 5 months away I don’t think I can?

    TimM 52 posts

    My experience was BA refusing to reimburse the cost of a Premier Inn & bus fares when we were stranded at Heathrow overnight following a cancellation of a flight and moving us to the next day with no same-day connecting flight. They said as I had accepted the change, and no compensation was due because of over 14 days’ notice, then nothing was payable. Eventually they paid up but only because I had the transcript of a conversation with a BA agent telling me to book a hotel and BA would ‘look at any claim’.

    I think BA has changed its policies to try to evade their duty of care in such circumstances.

    Jon 268 posts

    I don’t think you get any compensation as the fight was cancelled for July next year… so you have more than 14 days notice…

    My BA flight on May 2022 was cancelled and I’ve been put on the next days flight, so would love to claim for the extra night hotel – but as it’s 5 months away I don’t think I can?

    Compensation is not the same as duty of care. You’re correct that no compensation is due if more than 14 days notice is given, but you absolutely are entitled to the extra hotel night etc. EU/UK261 Articles 5.1.b and 9.

    meta 1,435 posts

    Yep, duty of care always applies.

    Wasssup 4 posts

    Thanks for that information

    Lady London 2,040 posts

    I don’t think you get any compensation as the fight was cancelled for July next year… so you have more than 14 days notice…

    My BA flight on May 2022 was cancelled and I’ve been put on the next days flight, so would love to claim for the extra night hotel – but as it’s 5 months away I don’t think I can?

    Wassup the compensation part of EU261 and its UK equivalent do not apply for cancellations made with at least 14 days notice.

    The duty of care part applies no matter how far ahead a flight is cancelled. It could even be nearly a year ahead, they still owe you duty of care. This includes any extra hotel nights required, all meals at local reasonable rates no alcohol during any extra time waiting for flight, transport to and from hotel, and can also include internet or a couple of phone calls.

    This, if the cancelled flight comes under EU/UK261. I e flight is operated by a UK or Europe based airline (regardless of codeshare-type flight number), or on any airline at all if your departure point for that leg of your journey is in UK or Europe.

    NorthernLass 7,544 posts

    I don’t think you get any compensation as the fight was cancelled for July next year… so you have more than 14 days notice…

    My BA flight on May 2022 was cancelled and I’ve been put on the next days flight, so would love to claim for the extra night hotel – but as it’s 5 months away I don’t think I can?

    Not asking for compensation which I thought was clear from my post. Having to pay for extra hotel/car hire because of BA’s actions is entirely separate.

    NorthernLass 7,544 posts

    Thanks all! Now having a nightmare trying to change our flights via MMB, which I mentioned on the chat thread. BA has been a complete PITA through the entire pandemic and when I have used up all my avios and 241s I am done with them!

    Lady London 2,040 posts

    My experience was BA refusing to reimburse the cost of a Premier Inn & bus fares when we were stranded at Heathrow overnight following a cancellation of a flight and moving us to the next day with no same-day connecting flight. They said as I had accepted the change, and no compensation was due because of over 14 days’ notice, then nothing was payable. Eventually they paid up but only because I had the transcript of a conversation with a BA agent telling me to book a hotel and BA would ‘look at any claim’.

    I think BA has changed its policies to try to evade their duty of care in such circumstances.

    TimM you’ve learnt your lesson. Next time stay at the Sofitel.

    Lady London 2,040 posts

    I don’t think you get any compensation as the fight was cancelled for July next year… so you have more than 14 days notice…

    My BA flight on May 2022 was cancelled and I’ve been put on the next days flight, so would love to claim for the extra night hotel – but as it’s 5 months away I don’t think I can?

    Not asking for compensation which I thought was clear from my post. Having to pay for extra hotel/car hire because of BA’s actions is entirely separate.

    car hire be careful. EU261 mentions transport to and from hotel. I’d work out the average or additional cost of car hire and compare it with a quote for taxi to and from. Just so I can argue it if BA gets miserable.

    sherlockholmes 15 posts

    Hi all – posting here to avoid creating a new thread.

    I’m flying into LHR from Accra and BA have cancelled my connection onto Munich. They have offererd me rebooking onto the next available flight – but it requires a 6 hour layover (rather than 2) at Heathrow.

    There aren’t really any other re-routing options.

    If I accept their change am I entitled to any compensation for food/drink in the airport during my wait?

    Thanks!

    meta 1,435 posts

    Yes, duty of care applies as the delay is over 5hrs also compensation of £520 would apply. Keep receipts and no alcohol.

    Out of interest, how did you find entry into Ghana regarding testing and waiting time for results?

    ChrisC 956 posts

    Possible compensation would depend on how much notice of the cancellation Sherlock has been given.

    If Sherlock has BA lounge access than that complies with the duty of care requirements.

    sherlockholmes 15 posts

    Possible compensation would depend on how much notice of the cancellation Sherlock has been given.

    If Sherlock has BA lounge access than that complies with the duty of care requirements.

    I’ve been given +4weeks notice, I’ve assumed no compensation just trying to make the airport wait a little nicer! Sadly just downgraded to bronze and will only go back to Siver after my return journey!

    sherlockholmes 15 posts

    Yes, duty of care applies as the delay is over 5hrs also compensation of £520 would apply. Keep receipts and no alcohol.

    Out of interest, how did you find entry into Ghana regarding testing and waiting time for results?

    I dont think compensation applies as flight is early March – but hopefully duty of care does.

    re. entry into Ghana – It’s one of the more complicated countries to enter. I’ve been lucky enough to travel throughout the pandemic for work. But as with everything, if you are well prepared it’s no issue. The $150 for the anti-gen test on arrival is hard to swallow given what you’re paying for – but I’ve never waited more than 30 minutes for the result. You are likely to wait longer for your bags if flying BA!

    meta 1,435 posts

    No compensation then as notice is 4+ weeks, but duty of care still applies.

    Thanks for the info. I need to go to Sao Tome on business and pre-pandemic I used to fly via Accra with BA then TAP onwards with a night at the Marriott out and back. But have been putting it off precisely because of $150 x2 test fee and the prospect to be thrown into local quarantine.

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