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Forums Hotel loyalty schemes IHG One Rewards IHG Diamond status and Ambassador

  • yorkieflyer 259 posts

    Sent email to Ambassador@ihg.com

    In under 1hr, had a succesful reply and my expiry date know showing 31/12/24

    Winner!

    +1 here too on Mrs GG’s account – emailed and got replay in a couple of hours 🙂

    That potentially saves an annual Ambassador enrolment fee in order to extend the good old Creation churned Diamond status for another year…

    Shhhh

    Mart16 48 posts

    What do you put in the email to ambassador?

    sloth 315 posts

    So I emailed Ambassador yesterday and this morning they have got back to me, confirmed the error and updated my Diamond status to 31/12/24, happy days.

    Thanks, this worked for me. Haven’t had a reply yet but my expiry has now been changed to 12/24

    Got the reply from amb cust services shortly after posting this, and then overnight had a duplicate generic email welcoming me to diamond status until 12/24! They are truly weird but it falls in our favour so who really cares?? 🙂

    Roehydes Finest 11 posts

    I’ve availed of the Ambassador free night weekend already this calendar year, membership until mid Nov.

    Voucher still appears to be in my rewards section and available to use; is this a known glitch or issue with the app?

    Not looking to break any rules as presumably IHG will be able to easily see when one uses the voucher but keen to read if anyone else has had this ‘issue’?

    Considered starting a new thread but thought that might be inappropriate!

    NorthernLass 7,993 posts

    @yorkie, it’s widely known and has been advertised in articles on other travel/points sites so nobody’s giving anything away here!

    Roehydes Finest 11 posts

    Having now had a coffee, and read through some earlier threads, I can now see/read that my query has been covered!

    FFoxSake 221 posts

    Got the reply from amb cust services shortly after posting this, and then overnight had a duplicate generic email welcoming me to diamond status until 12/24! They are truly weird but it falls in our favour so who really cares?? 🙂

    +1 here too

    Mart16 48 posts

    Easy extension for another year of diamond ambassador for me and P2 – thank you HfP collective know how!

    Harrier25 874 posts

    Having now had a coffee, and read through some earlier threads, I can now see/read that my query has been covered!

    I trust it was proper coffee, none of this instant freeze-dried rubbish! 😀

    John 1,018 posts

    @Harrier25, it’s ambassador@ihg.com, I don’t know if they check whether you actually are Ambassador before they respond!

    Anyone tried this without being Amb?

    If not I will try in a few days and report back

    yorkieflyer 259 posts

    @yorkie, it’s widely known and has been advertised in articles on other travel/points sites so nobody’s giving anything away here!

    I know but its a continuance of a theme and although I’m sure IHG know, the more these things are blabbed about the more they are taken advantage of and eventually the cost and visibility results in nice things being taken away. We’ve now got some folk pointing out free night vouchers being a bit sticky, well good luck if it happens to you and you’re comfortable with an opportunity but why go around spelling out the detail and spelling out stuff in words of two syllables, being too lazy to have a dig, asking blatent questions and to cap it all as we know sometimes then ringing up the company to ask if something is a mistake! Daft as a brush some folk in my humble opinion. I’m not excluding some bloggers from the same criticism by the way.

    John 1,018 posts

    @Harrier25, it’s ambassador@ihg.com, I don’t know if they check whether you actually are Ambassador before they respond!

    Anyone tried this without being Amb?

    If not I will try in a few days and report back

    I didn’t get round to sending an email, but my app now shows diamond until dec 2024

    janed9388 63 posts

    I was just checking my diamond expiry before emailing Ambassador and it seems to have changed from ’23 to ’24 in the last day or two. Perhaps they got fed up of all the emails😀

    thomv 4 posts

    Hi everyone,

    I bought Ambassador three days ago buying with points (40k) but my Diamond status did not change until now and stills remains 2023.

    What may I do?

    Thank you!

    Regards,

    Tom

    thomv 4 posts

    Hi everyone,

    I just bought Ambassador buying with points three days ago but until now my Diamond Status (which ends at the end of 2023) did not change right now. What may I do?

    Thanks for help!

    Regards,

    Tom

    Rob
    HfP Staff
    2,283 posts

    As per another forum thread, it looks like IHG has pulled this offer in literally the last few days. There have been multiple reports of people not getting an extension. The ship may have sailed.

    NorthernLass 7,993 posts

    Wasn’t it an IT glitch rather than an offer?!

    thomv 4 posts

    As per another forum thread, it looks like IHG has pulled this offer in literally the last few days. There have been multiple reports of people not getting an extension. The ship may have sailed.

    thank you for that useful information 🙂

    yorkieflyer 259 posts

    As per another forum thread, it looks like IHG has pulled this offer in literally the last few days. There have been multiple reports of people not getting an extension. The ship may have sailed.

    Sad to say I professor Yorkieflyer was right when I said Shush😀

    thomv 4 posts

    Maybe it makes sense to contact customer service from IHG?

    RobL 72 posts

    Maybe it makes sense to contact customer service from IHG?

    As the Diamond extension is not an ENTITLEMENT you have no grounds to complain. Contacting IHG will not help the situation and will likely make things worse.

    NorthernLass 7,993 posts

    As noted many times, it was an IT error, it’s never been part of the Ts and Cs for joining Ambassador. As above, absolutely no point in contacting anyone from IHG about it.

    Lady London 2,119 posts

    Maybe it makes sense to contact customer service from IHG?

    H***, No. See other comments.

    Guernsey Globetrotter 602 posts

    Please do not feed the Tr@ll …

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