The British Airways Prepaid Mastercard thread

[Alex G]

davidbutcher wrote:

Top up still not working for me

Have you updated the app?

Latest Android version is 5.19.12

[AL]

Alex G wrote:

davidbutcher wrote:

Top up still not working for me

Have you updated the app?

Latest Android version is 5.19.12

I asked on live chat today whether top-ups still work, and was told ‘no’.
Seems we have mixed messages.

[xenole]

Definitely slower and clunkier in my opinion.
Top ups still work although require more steps.

Contactless fails every single time.

Taking longer to update things, show earned Avios etc.

[tw33ty]

The new app version doesn’t have the collect in store avios thing either on it.

[Alex G]

I topped up just now. Worked fine. Android phone. Latest version of the BA App.

[davidbutcher]

I finally got the top up to work and then tried using the card today. First purchase I made, the machine wouldn’t take contactless and told me to put the card in, and the transaction went through with my PIN – ok, not unusual when a contactless card is used the first time. But then I tried to use it twice more and it wouldn’t accept contactless or chip and PIN. So basically useless – I now have funds on the card that I can’t use. Looks like others are having failure issues with contactless. And it annoys me that the message that appears says “Declined” – embarrassing in my local pub.

Is this now the latest issue with this wretched card? I am certainly not going to be paying £2.99 a month for this shambles.

[Londonsteve]

Have these payment issues now been resolved? If not it’s the last straw for me and I’ll go to cancel, I won’t be keeping a card that randomly declines payments when the funds are there. Contactless not working is a real nuisance, but being unable to pay full stop is not acceptable. I stopped using it when the top-up problem first appeared and I won’t return until the basics are functioning.

[chrism20]

Londonsteve wrote:

Have these payment issues now been resolved? If not it’s the last straw for me and I’ll go to cancel, I won’t be keeping a card that randomly declines payments when the funds are there. Contactless not working is a real nuisance, but being unable to pay full stop is not acceptable. I stopped using it when the top-up problem first appeared and I won’t return until the basics are functioning.

I used it today for the first time since the issues. App registered a new DC no problem. Contactless didn’t work on the first txn in the co-op which I fully expected but I worked fine on the three other txns I made and also worked for the bus journey back home. From my experience today it seems to be working ok.

[davidbutcher]

I got through quickly to a helpful lady on the Chat function and she discovered that for some reason contactless had been disabled on my card – I have no idea why. She says she has now enabled it but that I will need to use Chip & PIN for a transaction first. I have now done that so the next usage will be the big test. I will try contactless and hold my breath!

[Londonsteve]

davidbutcher wrote:

I got through quickly to a helpful lady on the Chat function and she discovered that for some reason contactless had been disabled on my card – I have no idea why. She says she has now enabled it but that I will need to use Chip & PIN for a transaction first. I have now done that so the next usage will be the big test. I will try contactless and hold my breath!

I’ve never heard of contactless functionality being disabled on a card. Fair to say this product is springing all sorts of surprises we might have not known even existed in the world of consumer cards. It hasn’t worked properly from the get-go for many of us with constant challenges to overcome, which is surprising considering it carries the Mastercard emblem but it shows how much is actually within the control of the card provider rather than the payment company. Please let us know how you get on.

[davidbutcher]

Have now done a contactless transaction and it worked fine.

[findingnemo]

Does anyone here know if BA will reopen the British Airways Prepaid Mastercard new applications

[FearlessTraveller]

findingnemo wrote:

Does anyone here know if BA will reopen the British Airways Prepaid Mastercard new applications

I asked that question to the customer service, and they said they don’t have one.