EXCLUSIVE: New Terminal 5 Priority Pass landside lounge now open!

There is new lounge available at Heathrow Terminal 5 for holders of a Priority Pass or LoungeKey card.

It is the club lounge of the Sofitel hotel, Club Millesime, which is now open to the public.

Full details are on the Priority Pass website – search for ‘Heathrow’ in the drop down box.

Club Millesime Sofitel Heathrow

Here are the key points to note:

To enter the lounge, which is located on the ground floor of the hotel, you need to pick up an access card from the Guest Relations desk in the hotel lobby.  You cannot go straight in.

Whilst the lounge is open from 06.30 to 22.00, Priority Pass / LoungeKey access is only available between 07.00 and 21.30. 

You need to pay for any food orders from the a la carte menu, although the buffet food is free.

There is a limit of four guests per cardholder although that is unlikely to be a problem for 99.9% of people.

Shower facilities are available.

Children are welcome but anyone aged 2 or over counts as a ‘guest’ towards your allocation.

Smart casual dress is required.

There is no implication that you need to show a departing or arriving boarding pass – you certainly don’t need to show anything to access the Plaza Premium Arrivals Lounge in Terminal 2.  This means that the lounge may also make a good waiting spot if you are meeting someone.  I also assume that, if you were a guest at the hotel in a non-club room, you could use this to get five hours of lounge access which is the maximum allowed.

Annoyingly, I will be passing through Heathrow four times this week but none of the timings allow me to try the lounge out.  If anyone wants to visit and report back on the process and what they found, I’d be keen to hear.

Club Millesime Sofitel Heathrow hotel 2

How do you get access?

The current options are:

Priority Passyou can buy one here for cash, or you can get two free Priority Pass cards, each of which allows one guest (so four people in total) by taking out an American Express Platinum charge card (review here).

LoungeKey – this is the MasterCard World Elite benefit scheme.  The new HSBC Premier World Elite MasterCard (£195 fee) comes with a LoungeKey card.

Lounge Club – sorry, Club Millesime is not part of Lounge Club which is bad news for American Express Gold charge card holders

Dragonpass – the lounge is not showing as part of Dragonpass either.  However, Dragonpass cardholders can use the Regus Business Centre in the arrivals area of Terminal 5

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Comments

  1. Interesting move from Sofitel to offer this setup. Have used the lounge a few times when staying there as an Accor Plat – not bad for light nibbles and drinks but agree is generally busy. Can’t imagine there’ll be hordes of PP users though.

  2. I used the lounge on Monday as a Platinum Pass member as I had over eight hours to kill at T5 and thought I’d split my time between the Sofitel and the BA First lounge. Procedure is fine, the guest relations desk is near the front entrance from the road, they give you a room keycard to enter the lounge. They were going to escort me to the lounge, but as I had used it previously they let me find my own way.

    Shower is available in the Spa changing rooms in the floor below, you just have to tell them you’re a Priority Pass Lounge visitior and they’ll give you a key to a locker containing a towel etc. Two shower cubicles (in the gent’s area at least). Showers are OK, better than the BA moulded ones, but being a spa changing room there’s a lack of privacy should there be more than one person using the facility.

    No food when I arrived and the fridge containing beer was locked. Soft drinks, tea and coffee are readily available. They laid out afternoon tea with sandwiches, cakes and scones a little later. A staff member patrolled when the tea items had been laid out asking people for their room numbers but was happy enough to be told I was a Priority Pass visitor.

    Sorry, forgot to ask about WiFi usage as was using my own 4G connection.

  3. Has anyone entered this hotel lounge with Loungekey which is complimentary with Mastercard World Elite Black card,….I also have PP, but will be cancelling it in October on expiry, due to this new card which comes with all complimentary lounge visits. Just a mention that if you hold a Heathrow rewards card there is a fantastic discount on PP membership by using your points to join.

  4. Stayed at the Sofitel last night. This morning I used the lounge for breakfast, which is a decent subset of the Vivre buffet (quality was great, same as the restaurant, just a much more limited selection).

    Scrambled eggs, sausage, bacon, pastries, bread (4 varieties instead of the 10 you might get in the restaurant), variety of fruit, yoghurt, juice, coffee (machine with espresso, cappuccino, etc.), tea, bottled beverages, continental options (deli meats, salmon), and maybe a few more items.

    To get access, you show your priority pass at the guest services desk (the reception desk will direct you there). They scan your card, have you sign, and then give you a room key which will provide access to the lounge and spa.

    The lounge was very empty around 9am this morning (maybe 5 people in there at any given time).

    Overall a very nice experience.

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