There is new lounge available at Heathrow Terminal 5 for holders of a Priority Pass or LoungeKey card.
It is the club lounge of the Sofitel hotel, Club Millesime, which is now open to the public.
Full details are on the Priority Pass website – search for ‘Heathrow’ in the drop down box.
Here are the key points to note:
To enter the lounge, which is located on the ground floor of the hotel, you need to pick up an access card from the Guest Relations desk in the hotel lobby. You cannot go straight in.
Whilst the lounge is open from 06.30 to 22.00, Priority Pass / LoungeKey access is only available between 07.00 and 21.30.
You need to pay for any food orders from the a la carte menu, although the buffet food is free.
There is a limit of four guests per cardholder although that is unlikely to be a problem for 99.9% of people.
Shower facilities are available.
Children are welcome but anyone aged 2 or over counts as a ‘guest’ towards your allocation.
Smart casual dress is required.
There is no implication that you need to show a departing or arriving boarding pass – you certainly don’t need to show anything to access the Plaza Premium Arrivals Lounge in Terminal 2. This means that the lounge may also make a good waiting spot if you are meeting someone. I also assume that, if you were a guest at the hotel in a non-club room, you could use this to get five hours of lounge access which is the maximum allowed.
Annoyingly, I will be passing through Heathrow four times this week but none of the timings allow me to try the lounge out. If anyone wants to visit and report back on the process and what they found, I’d be keen to hear.
How do you get access?
The current options are:
Priority Pass – you can buy one here for cash, or you can get two free Priority Pass cards, each of which allows one guest (so four people in total) by taking out an American Express Platinum charge card (review here).
LoungeKey – this is the MasterCard World Elite benefit scheme. The new HSBC Premier World Elite MasterCard (£195 fee) comes with a LoungeKey card.
Lounge Club – sorry, Club Millesime is not part of Lounge Club which is bad news for American Express Gold charge card holders
Dragonpass – the lounge is not showing as part of Dragonpass either. However, Dragonpass cardholders can use the Regus Business Centre in the arrivals area of Terminal 5