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EXCLUSIVE: New Terminal 5 Priority Pass landside lounge now open

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There is new lounge available at Heathrow Terminal 5 for holders of a Priority Pass or LoungeKey card.

It is the club lounge of the Sofitel hotel, Club Millesime, which is now open to the public.

Full details are on the Priority Pass website – search for ‘Heathrow’ in the drop down box.

Club Millesime Sofitel Heathrow

Here are the key points to note:

To enter the lounge, which is located on the ground floor of the hotel, you need to pick up an access card from the Guest Relations desk in the hotel lobby.  You cannot go straight in.

Whilst the lounge is open from 06.30 to 22.00, Priority Pass / LoungeKey access is only available between 07.00 and 21.30. 

You need to pay for any food orders from the a la carte menu, although the buffet food is free.

There is a limit of four guests per cardholder although that is unlikely to be a problem for 99.9% of people.

Shower facilities are available.

Children are welcome but anyone aged 2 or over counts as a ‘guest’ towards your allocation.

Smart casual dress is required.

There is no implication that you need to show a departing or arriving boarding pass – you certainly don’t need to show anything to access the Plaza Premium Arrivals Lounge in Terminal 2.  This means that the lounge may also make a good waiting spot if you are meeting someone.  I also assume that, if you were a guest at the hotel in a non-club room, you could use this to get five hours of lounge access which is the maximum allowed.

Annoyingly, I will be passing through Heathrow four times this week but none of the timings allow me to try the lounge out.  If anyone wants to visit and report back on the process and what they found, I’d be keen to hear.

Club Millesime Sofitel Heathrow hotel 2

How do you get access?

The current options are:

Priority Passyou can buy one here for cash, or you can get two free Priority Pass cards, each of which allows one guest (so four people in total) by taking out an American Express Platinum charge card (review here).

LoungeKey – this is the MasterCard World Elite benefit scheme.  The new HSBC Premier World Elite MasterCard (£195 fee) comes with a LoungeKey card.

Lounge Club – sorry, Club Millesime is not part of Lounge Club which is bad news for American Express Gold charge card holders

Dragonpass – the lounge is not showing as part of Dragonpass either.  However, Dragonpass cardholders can use the Regus Business Centre in the arrivals area of Terminal 5

Getting airport lounge access for free from a credit card

How to get FREE airport lounge access via UK credit cards (July 2021)

As a reminder, here are the three options to get FREE airport lounge access via a credit or charge card:

American Express Platinum card Amex

The Platinum Card from American Express

30,000 points and an unbeatable set of travel benefits – for a fee Read our full review

The Platinum Card from American Express comes with two free Priority Pass cards, one for you and one for a supplementary cardholder. Each card admits two so a family of four gets in free. You get access to all 1,300 lounges in the Priority Pass network – search it here

You also get access to Plaza Premium, Delta and Eurostar lounges. The card has a sign-up bonus of 30,000 points.  Our American Express Platinum review is here. You can apply here.

Nectar American Express

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & two airport lounge passes Read our full review

American Express Preferred Rewards Gold is FREE for the first year. It comes with a Priority Pass card loaded with two free visits to any Priority Pass lounge – see the list here

Additional lounge visits are charged at £20.  You get two more free visits for every year you keep the card.  

There is no annual fee for Amex Gold in Year 1 and a 20,000 points sign-up bonus.  Full details are in our American Express Preferred Rewards Gold review here.

HSBC Premier World Elite Mastercard

A huge bonus, but only available to HSBC Premier clients Read our full review

HSBC Premier World Elite Mastercard gets you get a free LoungeKey card, allowing you access to the LoungeKey network.  Guests are charged at £20 although it may be cheaper to pay £60 for a supplementary credit card for your partner.

The card has a fee of £195 and there are strict financial requirements to become a HSBC Premier customer.  Full details are in my HSBC Premier World Elite Mastercard review.

PS. You can find all of HfP’s UK airport lounge reviews – and we’ve been to most of them – indexed here.

Comments (64)

  • Brian says:

    I was in the lounge on Wed/Thurs, thanks to my Platinum status. I thought the food offering both in the evening and at breakfast was a bit limited, though adequate for my purposes. Drinks selection was fine – though I can’t comment on the alcohol, since I don’t drink it! For me, the major selling-point of the lounge was its quietness – there were several people in the evening, but it wasn’t crowded, despite it being the alcohol period, and I was the only one in the morning!

    As others have commented, I’m not sure it would be worth going out of one’s way to get to, however.

  • Sue says:

    Agree with others that hope the lounge will not be overrun with Priority Pass users. Have paid extra for a room with lounge access at the Sofitel in the past and have always enjoyed it but it can even now be difficult to find somewhere to sit.
    Even hotel guests have to pay £25 to access the spa area if no treatment is booked.
    Not happy that Sofitel have done this.
    Might have to get a Priority Pass myself for use when staying at the hotel and just book a standard room. Assume it could be used to gain entry to the lounge for up to 5 hours in the evening and then for up to 5 hours the next morning for breakfast?

    • Rob says:

      Once a day should be ok, yes – can’t see why not.

    • Bob says:

      I wonder if a lot of lounge access was given through free upgrades to platinum Accor I status Platinum Amex holders… And now that they’ve cancelled the free status for Accor, they’re seeing it as replacing the benefit to Plats in a way which raises some revenue (from the PP people)? In which case other top Accor hotels might do something similar (and Amex should encourage them to, to sweeten the Plat deal)

  • John says:

    Free breakfast every day if you live near T5???

  • mark2 says:

    Should I assume that with the Platinum card Priority Pass I will need a boarding card for entry, at least at airport lounges. Or are they all past security?

    • Rob says:

      Past security, yes. Before security (ie this one and Plaza Premium Arrivals in T2), no.

      I have used Plaza Premium before when I was at Heathrow for a meeting.

  • Bob says:

    Totally OT, but I figure headforpoints readers might know – is there a best place to buy Bose noise cancelling headsets (QC35)? They seem to be exactly the same price everywhere I look…

    • Jovanna says:

      They were under £200 in the Bose store at Ashford Designer Outlet last weekend but I can’t recall how much, off the top of my head and I could be getting confused with a similar pair. Give them a call – 01233 649800 or 01233 898470?

      • Robert says:

        Very much doubt the QC35 would have been so discounted considering they are brand new.

    • Rob says:

      Amazon had a Bose deal on Prime Day last year so worth looking on Tuesday.

    • Bob says:

      Thanks for the replies! 🙂

    • CV3V says:

      Amazon Prime this Tuesday – on offer last year with a big discount but they were for certain phones, not iPhone, which i think will relate to the compatibility of the inline volume control.

      I don’t need headphones, but will be looking out for the Johnie Walker Blue they had on sale last year!

    • World Traveller says:

      Bose, like Apple keeps a firm grip on their retail prices, and retailers are not permitted to discount their products. This means the prices will be same wherever you buy them.

      The Bose outlet stores are a bit of a scam, most of what they sell is brand new at regular retail price, with a little bit of cheaper discontinued products.

  • Max says:

    Are there any good offers on lounge access at LHR T5?
    I don’t have a PP or any other passes at present

    I was wondering if Barclays Travel Plus pack is any good.

    For £13.50 pm you receive:
    1. Worldwide Multi-Trip Family Travel Insurance for you and your family
    2, Access to more than 800 airport lounges worldwide (you get 6 passes per year)
    3. UK and European RAC Comprehensive Breakdown cover

    • Rob says:

      No, for one simple reason. The only 3rd party lounge is the tiny Aspire one. That has a capacity of 40 (?) people. The chance of you getting in via a pass is relatively slim because pre-bookings get priority.

      Once the new 200 seat Plaza Premium lounge opens there will be a lot more flexibility.

      6 Dragonpass passes for (£13.50 x 12, assuming you don’t cancel) is a bad deal if you don’t need breakdown cover or travel insurance. Cheaper to pay as you go.

      Best value is to pay £800 in the next Qatar sale for an ex-Europe business class return to Asia, get 560 tier points and thus BA Silver, giving you T5 lounge access for you and a guest for up to 23 months!

    • CV3V says:

      This one is a favourite of Harry, I think he said you take out the account then cancel it later on but retain the lounge passes.

      • harry says:

        Not exactly – DP/ Barclays are now cute at cancelling any unused passes when you stop paying. Get round it by phoning DP as soon as you sign up for the Travel Pack, explain you’re travelling soon and need the passes right away. They’ll email you 6 passes, each with a unique code valid for 12 months.

  • Nick says:

    Has anyone used any lounge at Birmingham International via their PP card? I’ll be there in September.

    • Gavin says:

      I’ve used No 1 (not sure if it’s PP), it’s ok, very good Bloody Mary from the bar staff. A few bits of food to pick at, and one free food order with entry.

    • radiata says:

      I have a PP but entered the BHX No 1 courtesy of QR a week ago as flying in J. Informed at the door upon enquiry that PP holders were being turned away as lounge envisaged being filled to capacity that morning (presumably with airline and paid booking passengers).

      The Aspire Lounge at BHX – not visited on the day – said also to accept PP.

      • Fenny says:

        If you have one of the PP packages that includes 10 lounge entries valid for 12 months and you keep getting turned away and can’t use the passes, what can you do? I’d be a bit miffed in that case.

        • harry says:

          You can book/ reserve entry to No1 for £5

          • Fenny says:

            So you have to pay for the membership with inclusive passes *and* pay to reserve a place?

          • harry says:

            Can’t blame No1, they are not a charity.

            Incidentally, I posted a link to show how you can get PP memberships with a very nice discount (on the European sign up sites, if anybody is interested).

            I think the Premium package was about £200 instead of £259 – and similar savings on the other levels.

          • Nick says:


          • Rob says:

            You don’t HAVE to, but you do if you want to guarantee entry with No 1.

            This is logical. They have x spots per hour. If they sell them all, they are full and there is nothing they can do when you turn up with your PP. If you want to guarantee a spot you pay £5.

            It seems reasonable to me. They can’t offer free reservations because you may not turn up and, once your spot is reserved, they will be turning down bookings from paying customers.

          • harry says:

            So who are you blaming? No1 or PP?

          • harry says:

            ‘The system! Keuh keuh!’

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