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EXCLUSIVE: New Terminal 5 Priority Pass landside lounge now open

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There is new lounge available at Heathrow Terminal 5 for holders of a Priority Pass or LoungeKey card.

It is the club lounge of the Sofitel hotel, Club Millesime, which is now open to the public.

Full details are on the Priority Pass website – search for ‘Heathrow’ in the drop down box.

Club Millesime Sofitel Heathrow

Here are the key points to note:

To enter the lounge, which is located on the ground floor of the hotel, you need to pick up an access card from the Guest Relations desk in the hotel lobby.  You cannot go straight in.

Whilst the lounge is open from 06.30 to 22.00, Priority Pass / LoungeKey access is only available between 07.00 and 21.30. 

You need to pay for any food orders from the a la carte menu, although the buffet food is free.

There is a limit of four guests per cardholder although that is unlikely to be a problem for 99.9% of people.

Shower facilities are available.

Children are welcome but anyone aged 2 or over counts as a ‘guest’ towards your allocation.

Smart casual dress is required.

There is no implication that you need to show a departing or arriving boarding pass – you certainly don’t need to show anything to access the Plaza Premium Arrivals Lounge in Terminal 2.  This means that the lounge may also make a good waiting spot if you are meeting someone.  I also assume that, if you were a guest at the hotel in a non-club room, you could use this to get five hours of lounge access which is the maximum allowed.

Annoyingly, I will be passing through Heathrow four times this week but none of the timings allow me to try the lounge out.  If anyone wants to visit and report back on the process and what they found, I’d be keen to hear.

Club Millesime Sofitel Heathrow hotel 2

How do you get access?

The current options are:

Priority Passyou can buy one here for cash, or you can get two free Priority Pass cards, each of which allows one guest (so four people in total) by taking out an American Express Platinum charge card (review here).

LoungeKey – this is the MasterCard World Elite benefit scheme.  The new HSBC Premier World Elite MasterCard (£195 fee) comes with a LoungeKey card.

Lounge Club – sorry, Club Millesime is not part of Lounge Club which is bad news for American Express Gold charge card holders

Dragonpass – the lounge is not showing as part of Dragonpass either.  However, Dragonpass cardholders can use the Regus Business Centre in the arrivals area of Terminal 5


Getting airport lounge access for free from a credit card

How to get FREE airport lounge access via UK credit cards (July 2021)

As a reminder, here are the three options to get FREE airport lounge access via a credit or charge card:

American Express Platinum card Amex

The Platinum Card from American Express

30,000 points and an unbeatable set of travel benefits – for a fee Read our full review

The Platinum Card from American Express comes with two free Priority Pass cards, one for you and one for a supplementary cardholder. Each card admits two so a family of four gets in free. You get access to all 1,300 lounges in the Priority Pass network – search it here

You also get access to Plaza Premium, Delta and Eurostar lounges. The card has a sign-up bonus of 30,000 points.  Our American Express Platinum review is here. You can apply here.

Nectar American Express

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & two airport lounge passes Read our full review

American Express Preferred Rewards Gold is FREE for the first year. It comes with a Priority Pass card loaded with two free visits to any Priority Pass lounge – see the list here

Additional lounge visits are charged at £20.  You get two more free visits for every year you keep the card.  

There is no annual fee for Amex Gold in Year 1 and a 20,000 points sign-up bonus.  Full details are in our American Express Preferred Rewards Gold review here.

HSBC Premier World Elite Mastercard

A huge bonus, but only available to HSBC Premier clients Read our full review

HSBC Premier World Elite Mastercard gets you get a free LoungeKey card, allowing you access to the LoungeKey network.  Guests are charged at £20 although it may be cheaper to pay £60 for a supplementary credit card for your partner.

The card has a fee of £195 and there are strict financial requirements to become a HSBC Premier customer.  Full details are in my HSBC Premier World Elite Mastercard review.

PS. You can find all of HfP’s UK airport lounge reviews – and we’ve been to most of them – indexed here.

Comments (64)

  • Hingeless says:

    Interesting, they used to serve drinks for 2 hours+ in the evening, does this mean they will have them all day now

    This lounge was always busy when I visited, I take it that it will be even busier now.

  • Crow says:

    I agree with Hingeless, in that the lounge has always been packed at peak (ie: free booze and food) times and I’ve struggled to find somewhere to sit.

    If they get even a handful of PP card users at those times i can’t see it being managable or sustainable.

  • Boi says:

    Does a gold card holder who’s supplementary to platinum card get their own priority pass?

    And OT: do I need to buy “car hire excess” or would that be covered under the Amex platinum?

    • Lawro says:

      If you are the first supp card holder and have a plat supp then you will get a PP.

    • John says:

      Being a gold card holder yourself is irrelevant to any supplementary cards you may have under other people’s cards

    • Boi says:

      Thanks Harrry, but what I meant is: do I need this excess insurance if I have booked with my Amex platinum or is the Amex insurance inclusive of car hire excess?

      • Alan says:

        If you’ve got Amex Plat you don’t need to buy one of these policies. IIRC you don’t need to book on your Plat card either, you’re covered regardless.

      • Rob says:

        If you have Amex Plat – you don’t need to pay with it – you don’t need any sort of insurance at all, Amex pays everything including any excess.

  • chan says:

    Complimentary shower facilities and spa access

    Anybody been to their spa? Be nice to unwind if time permits before a long flight.

  • Simmo says:

    Used this lounge a few times when staying in the hotel as Accor Plat.

    The ‘free’ food/drink offering in the evening was decent, as per the other comments I’m sure the buffet/alcohol were set times.

  • Nick G says:

    Great a hotel that decent hotel that had a nice lounge is going to be ruined by marauding masses…..well done Sofitel

    • Fenny says:

      I can’t think there are going to be hordes of passengers sitting around in a landside lounge across the road from check in and security. It may be useful for the odd person whose transport arrangements get them to T5 multiple hours before their flight. But most would rather spend time in an airside lounge, with less distance to stagger to the plane.

  • Phil G says:

    The lounge is poor compared to other offerings so the 20 minute walk then the queue at reception really isn’t worth the effort imo

  • Kipto says:

    Another question re the Amex platinum card. Having had two different answers from Amex I thought I would ask on here. I will shortly be reapplying for the Amex platinum ( referral email request coming up rob ! ) I want the last date I need to make a payment on my first statement to be no earlier than 26th August. I am aware that charge cards have a quicker payment date requirement than normal cards, usually 14 days against 25 days. I also want to ensure that my priority passes arrive in time as I go on holiday on 5th August. So, based on the above when am I safe to apply for the card to ensure that I can pay the card off from 26th August onwards. Thanks

    • Rob says:

      Not sure about payment dates, but you should have the PP within 10 days of applying. 2 weeks is definitely ok.

    • John says:

      Go read the T&Cs of the card, I think you actually have a month to pay despite the “due date” which shows online. Others can confirm, as I usually pay as soon as I notice otherwise I forget (and I don’t always keep thousands lying around so a DD is not helpful).

    • Jason says:

      if you email them after you get the card they will move payment day, PP card normally arrives before credit card

    • Nick says:

      Failing getting the PP card beige you go you can You can put the PP app on your phone and show the card details via it. Call PP and they’ll tell you your account details so you can log into your PP account to activate it.

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