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Chasing my 1,500 bonus Membership Rewards points from Admiral

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After my success in chasing up my missing Mr Porter points, I turned my attention to my missing 1,500 Membership Rewards points from the Admiral promotion last November.

As I originally wrote here, Amex offered 1,500 bonus Membership Rewards points to anyone who took out an insurance policy from Admiral. They were presumably hoping that people would buy an expensive car insurance policy instead of a £2.14 weekend UK travel insurance policy, but that’s tough!

No bonus points had turned up. I was not surprised, though, as the transaction went through my statement as Rock Insurance Services – Admiral’s underwriter.

In theory, Amex has until 28th February to post the points. However, in general these things usually post quickly or not at all, so I felt it was worth chasing.

Yesterday morning, I fired off the following email via the Secure Messaging Centre:

Hi. In November 2012, you ran a promotion for card holders in conjunction with Admiral Insurance. This offered 1,500 bonus Membership Rewards points for taking out an Admiral insurance policy.

On November 27th, I took out a travel policy with Admiral. This appears on my card statement dated 27th November under the heading of Rock Insurance Services Crawley, for £2.14.

It is now 2 months since I purchased the policy but I have not received the 1,500 bonus Membership Rewards points. Can you please add these to my account?

Thank you

Early yesterday evening, I got a response saying that my complaint had been escalated.

And, a couple of hours later, I had my points!

If you are missing yours, you might want to fire off a similar note in the next few days.


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You qualify for the bonus on these cards even if you have a British Airways American Express card:

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You can see our full directory of all UK cards which earn airline or hotel points here. Here are the best of the other deals currently available.

British Airways American Express Premium Plus

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Earning miles and points from small business cards

If you are a sole trader or run a small company, you may also want to check out these offers:

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American Express Business Gold

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British Airways Accelerating Business American Express

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Capital On Tap Business Rewards Visa

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Comments (28)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Rda says:

    I will do the same tonight

  • philley18 says:

    Thanks for the reminder, I had totally forgotten about this one. I’ve just emailed Amex.

  • Gabbai says:

    The offer, per your link “As I wrote here”, was for 1500 points so why did they give you 3000?

  • g2-c74d428b3fe4991fc2f2089b312fa3f9 says:

    True, it was 1500.

  • Tariq says:

    Despite the terms of the promo being ‘new customers only’, I used my Gold AX to renew my existing Admiral Multicar policy in Dec. 3000pts auto-posted a couple of weeks ago in my MR, I am presuming that they are from the Admiral promo as I don’t believe that I’m due any other bonuses.

  • Tariq says:

    Sorry, as above – it was 1500pts!

    • Raffles says:

      Oh yes.

      Interesting!

      I seem to have bullied Amex into giving me more than I was due!!

      Sorry, my brain is totally frazzled by all of the different bonus MR promos and I wrote this post quickly last night whilst watching Julian Fellowes ….!

  • Colin Alexander-Brown says:

    I’d chased them about this on Friday….and got the generic “bugger off & wait til the end of Feb as we said” type reply.
    I’ll try again 😉

  • Trevor says:

    Thanks for info, Raffles. As about to cancel card, it would be great if these posted before I do, but I’d written them off.

    So I’ve just sent in my own letter, and requested the 3,000 as you did. Only now do I see from comments that it was only 1,500. Oh well, will see what I get.

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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