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Chasing my 1,500 bonus Membership Rewards points from Admiral

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After my success in chasing up my missing Mr Porter points, I turned my attention to my missing 1,500 Membership Rewards points from the Admiral promotion last November.

As I originally wrote here, Amex offered 1,500 bonus Membership Rewards points to anyone who took out an insurance policy from Admiral. They were presumably hoping that people would buy an expensive car insurance policy instead of a £2.14 weekend UK travel insurance policy, but that’s tough!

No bonus points had turned up. I was not surprised, though, as the transaction went through my statement as Rock Insurance Services – Admiral’s underwriter.

In theory, Amex has until 28th February to post the points. However, in general these things usually post quickly or not at all, so I felt it was worth chasing.

Yesterday morning, I fired off the following email via the Secure Messaging Centre:

Hi. In November 2012, you ran a promotion for card holders in conjunction with Admiral Insurance. This offered 1,500 bonus Membership Rewards points for taking out an Admiral insurance policy.

On November 27th, I took out a travel policy with Admiral. This appears on my card statement dated 27th November under the heading of Rock Insurance Services Crawley, for £2.14.

It is now 2 months since I purchased the policy but I have not received the 1,500 bonus Membership Rewards points. Can you please add these to my account?

Thank you

Early yesterday evening, I got a response saying that my complaint had been escalated.

And, a couple of hours later, I had my points!

If you are missing yours, you might want to fire off a similar note in the next few days.

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Comments (28)

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  • Ant says:

    Hi this reminds me has anyone got the 5,000 points for doing an Amex FX transfer in Nov/Dec. ?
    My partner and I did a transfer each of a £1000 but we both don’t appear to have got them yet. is it time to chase or should we wait? Thanks

    • changyate says:

      Yup got the 5000 bonus MR points for the £100 FX conversion today – I think in total cost me £15.43

    • Raffles says:

      Got mine today after a chaser (to the FX people, not to Amex MR) on Sunday. But it may have been part of the general awarding of points for this one!

  • onlysuites says:

    Thanks. Had forgot about these. BTW I got my MR points for the forex payment.

  • pazza2000 says:

    5K MR bonus from FX posted today. Will chase up the 1.5k for Admiral.

    What about the 500 points for making a conversion between Nov/Dec; Is anyone still awiating that?

    • James says:

      I got the 5k FX bonus today.

      Still waiting for the 1500MR from Admiral and the 500MR for the transfer-same as you, pazza2000

  • ups says:

    I completely forgot to buy the Admiral insurance!

    Received 25 points for the FX transfer today (for my transaction of £253), but no sign of the 5000 bonus. For those who got the 5000 today, did it appear with the ‘base’ points? Or did you receive the base points a few days earlier?

    • James says:

      I got 12 base points and 5000 bonus on two lines on my MR Statement

    • Jenni says:

      I haven’t had the 5000 bonus points from the FX promo either. Only the base points posted yesterday.

  • Paul says:

    I copied and pasted your email to Amex and herewith the reply tonight

    Thank you for writing to us.

    I have submitted a request with our Administrative Team for further clarification regarding these offers.

    I am following up with them and will respond to you with an update within the next 10 working days.

    We value the relationship built with you and wish you a smiling week ahead.

    Email Servicing Team
    American Express Interactive Services

    I am speaking with their executive customer relations team tomorrow on another matter and will be expressing my concerns about this.

    I know we are all taking advantage of these offers but the point for me is that the system should not require my or anyone else’s constant attention.

    • Trevor says:

      My reply was also “let’s wait 48hrs and see” kinda thing. Seems it really depends on who reads your message!

      As for chasing points, I keep a spreadsheet of offers I am exploiting and when they should post, and shockingly, I have to chase at least 25% of them! Seems it is often policy to offer bonuses to sucker in the Joe Soaps with the full intention of not posting the points unless chased! Obviously the majority of non-serious points collectors like the sound of the offer and buy, yet never remember the points subsequently, especially when a “your points will post at some distant date in the misty future” line is given. It’s like purposeful short-changing customers and is essentially fraudulent!

      • Raffles says:

        I agree. If a promo is offering bonus points, they should go on immediately, as with the Amex Travel bonus.

        This also makes good business sense. After all, would you have used Amex FX Transfers again whilst you were still waiting for your bonus from last time? I doubt it.

        Tesco has got a bit better at this, with Entertainment points now going on immediately instead of at the quarter end. I think only Tesco Wine now delays adding bonuses until the last minute.

  • mdj1 says:

    Currently chasing the missing 18,000 points from the miss-advertised double avios promo in December where they advertised for over 3 weeks that it was 16 avios per £ at the apple store.

    They’ve now been given 7 days to post the missing avios or send me a cheque for £303 which is the BA purchase price for the avios.

    The can’t deny the adverts as I took screen grabs of the screen several days apart!

  • Singing Dwarf says:

    Chased the insurance points yesterday, received this response today:

    > Dear Singing Dwarf
    > I have checked with our Marketing Team regarding the
    > Admiral Insurance offer. They have advised that the bonus
    > will be automatically triggered by 28 February, 2013.
    > If this doesn’t happen by this date, please respond to us and
    > I will escalate this to our Marketing Team to apply the bonus
    > points manually.
    > Please be assured you will definitely get the bonus points
    > owed to you.
    > Sincerely,
    > Sxxxxx Gxxxx
    > Email Servicing Team
    > American Express Interactive Services

    The 5,000 bonus points for the currency exchange posted yesterday, a good month after the original points for the FX transaction itself.

  • Malax says:

    Hi – I only started reading this blog after Christmas, but it just so happens that I renewed my admiral car insurance using my Virgin Amex on the 8th November. Does anyone know if there’s a way to back claim these miles?


    • Raffles says:

      You probably could if you had the right card, but unfortunately this offer was only open to holders of Amex cards that earn Membership Rewards points, ie Platinum, Gold and Green.

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