Maximise your Avios, air miles and hotel points

Tesco has lost the auto-convert Avios transfers – that's why you've not got your miles

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Love Clubcard, don’t collect Avios?  You should be reading our sister site, Shopper Points (www.shopperpoints.co.uk), which covers the latest Clubcard and Nectar offers without any distracting frequent flyer talk!  Why not check it out now?

It would be funny if it wasn’t for the fact that you will now have to get on the telephone and sort it out!

Last month, Tesco ran a promotion offering 1,500 bonus Avios points if you converted your Clubcard points to Avios AND set your account to auto-convert.

I did this. It was an easy 1,500 Avios for nothing, as you can easily turn off the auto-convert feature afterwards.

Tesco, unfortunately, made a big mistake.

Tesco

When it sent the list of auto-convert names to Avios, they were formatted as Initial/Surname. They were meant to be formatted as First Name/Surname.

This meant that the names failed to match up with the Avios database.

This meant they couldn’t find your Avios account.

This meant that most people (perhaps everyone) who selected auto-convert have had a new Avios account opened for them, even though they already have one.

I don’t know if Avios or Tesco are going to manually go through the names or not. At the moment, all you can do is ring Avios and ask them to find your duplicate account. They will then merge it with your main account. Avios is aware of the problem and the agents can deal with it quickly, although it will take 24 hours to merge the accounts.

Do NOT ring them on the main 0844 number because you are then paying them via a premium rate for their own mistake. Ring the non-UK number instead, which is 01925 848 693, and keep pressing 1 to confirm that you are ringing from outside the UK. You appear to queue jump with this number as well.

Love Clubcard, don’t collect Avios?  You should be reading our sister site, Shopper Points (www.shopperpoints.co.uk), which covers the latest Clubcard and Nectar offers without any distracting frequent flyer talk!  Why not check it out now?

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