Tesco has lost the auto-convert Avios transfers – that’s why you’ve not got your miles
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It would be funny if it wasn’t for the fact that you will now have to get on the telephone and sort it out.
I did this. It was an easy 1,500 Avios for nothing, as you can easily turn off the auto-convert feature afterwards.
Tesco, unfortunately, made a big mistake.
When it sent the list of auto-convert names to Avios, they were formatted as Initial/Surname. They were meant to be formatted as First Name / Surname.
This meant that the names failed to match up with the Avios database.
This meant they couldn’t find your Avios account.
This meant that most people (perhaps everyone) who selected auto-convert have had a new Avios account opened for them, even though they already have one.
I don’t know if Avios or Tesco are going to manually go through the names or not. At the moment, all you can do is ring Avios and ask them to find your duplicate account. They will then merge it with your main account. Avios is aware of the problem and the agents can deal with it quickly, although it will take 24 hours to merge the accounts.
Do NOT ring them on the main 0844 number because you are then paying them via a premium rate for their own mistake. Ring the non-UK number instead, which is 01925 848 693, and keep pressing 1 to confirm that you are ringing from outside the UK. You appear to queue jump with this number as well.
How to earn Avios from UK credit cards (October 2024)
As a reminder, there are various ways of earning Avios points from UK credit cards. Many cards also have generous sign-up bonuses!
In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.
You qualify for the bonus on these cards even if you have a British Airways American Express card:
Barclaycard Avios Plus Mastercard
Get 25,000 Avios for signing up and an upgrade voucher at £10,000 Read our full review
Barclaycard Avios Mastercard
Get 5,000 Avios for signing up and an upgrade voucher at £20,000 Read our full review
There are two official British Airways American Express cards with attractive sign-up bonuses:
British Airways American Express Premium Plus
30,000 Avios and the famous annual 2-4-1 voucher Read our full review
British Airways American Express
5,000 Avios for signing up and an Economy 2-4-1 voucher for spending £15,000 Read our full review
You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points. These points convert at 1:1 into Avios.
American Express Preferred Rewards Gold
Your best beginner’s card – 20,000 points, FREE for a year & four airport lounge passes Read our full review
The Platinum Card from American Express
50,000 bonus points and great travel benefits – for a large fee Read our full review
Run your own business?
We recommend Capital on Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, along with a sign-up bonus worth 10,500 Avios.
Capital on Tap Business Rewards Visa
10,000 points bonus – plus an extra 500 points for our readers Read our full review
There is also a British Airways American Express card for small businesses:
British Airways American Express Accelerating Business
30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review
There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.
SPECIAL OFFER: Until 22nd October 2024, the bonus on American Express Business Platinum is increased to up to 80,000 Membership Rewards points, worth 80,000 Avios. You will receive 8 points per £1 spent for the first three months, on up to £10,000 of spending. Click here to read our full card review. Click here to apply.
SPECIAL OFFER: Until 22nd October 2024, the bonus on American Express Business Gold is increased to up to 40,000 Membership Rewards points, worth 40,000 Avios. You will receive 4 points per £1 spent for the first three months, on up to £10,000 of spending. The card is FREE for your first year. Click here to read our full card review. Click here to apply.
American Express Business Platinum
Up to 80,000 points when you sign-up and an annual £200 Amex Travel credit Read our full review
American Express Business Gold
Get up to 40,000 points as a sign-up offer and FREE for a year Read our full review
Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.
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